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<blockquote data-quote="UpstateNYUPSer(Ret)" data-source="post: 555010" data-attributes="member: 12570"><p>Rod, you wouldn't recognize the place if you came back. So much (too much) has changed. Customer service has taken a back seat to the bottom line. We have drivers making pickups before the drivers making deliveries. Remember when customers used to be able to set their clocks by us? Now we are like the cable guys--"We'll be there sometime between 9 and 5." Drivers have little input over how their routes are run and catch hell if we break trace to try to dump a bulk stop or make a delivery to a customer we meet on the road.</p><p> </p><p>I'm sure you are right--retirement will be a big adjustment, but it is one that I am already planning for as I hope to substitute teach or perhaps write for our local newspaper. UPS is a means to an end and right now I simply hope to make it to the end. Dave.</p></blockquote><p></p>
[QUOTE="UpstateNYUPSer(Ret), post: 555010, member: 12570"] Rod, you wouldn't recognize the place if you came back. So much (too much) has changed. Customer service has taken a back seat to the bottom line. We have drivers making pickups before the drivers making deliveries. Remember when customers used to be able to set their clocks by us? Now we are like the cable guys--"We'll be there sometime between 9 and 5." Drivers have little input over how their routes are run and catch hell if we break trace to try to dump a bulk stop or make a delivery to a customer we meet on the road. I'm sure you are right--retirement will be a big adjustment, but it is one that I am already planning for as I hope to substitute teach or perhaps write for our local newspaper. UPS is a means to an end and right now I simply hope to make it to the end. Dave. [/QUOTE]
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