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Why does UPS hate their employees?
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<blockquote data-quote="longlunchguy" data-source="post: 460459" data-attributes="member: 10603"><p>What bothers me the most about drivers "stealing time" is this. If I spend 2 minutes talking to a customer, it's supposed to be on my time. But I am a UPS reresentative talking to a UPS customer. I don't hang out with any of these customers after work. If I am spreading goodwill among OUR customers, it should be on company time. I have been in package cars since 1992 and harrasment is at it's highest level since I've been here. With the new program we have my on road sup sits at his desk and "watches" my every move. He's called my cell phone 4-5 times a day asking me what I'm doing. It has gotten to the point I won't answer the phone when he calls. He has some of the junior drivers so scared, they won't take a lunch (they will record one) just to avoid his wrath. I don't know of any other occupation that the employees are as efficient as UPS service providers. 98% of us are exemplary representatives for our company. We go about our day with a good attitude toward our customers and try to always be upbeat, with a sense of humor. Most of our customers are happy to see us every day. Most of our customers can set their watch by us. We are the definition of consistency. If we treated our customers the way we are treated, Fedex would have a bunch of new customers. There... I'll get off my soapbox now.</p></blockquote><p></p>
[QUOTE="longlunchguy, post: 460459, member: 10603"] What bothers me the most about drivers "stealing time" is this. If I spend 2 minutes talking to a customer, it's supposed to be on my time. But I am a UPS reresentative talking to a UPS customer. I don't hang out with any of these customers after work. If I am spreading goodwill among OUR customers, it should be on company time. I have been in package cars since 1992 and harrasment is at it's highest level since I've been here. With the new program we have my on road sup sits at his desk and "watches" my every move. He's called my cell phone 4-5 times a day asking me what I'm doing. It has gotten to the point I won't answer the phone when he calls. He has some of the junior drivers so scared, they won't take a lunch (they will record one) just to avoid his wrath. I don't know of any other occupation that the employees are as efficient as UPS service providers. 98% of us are exemplary representatives for our company. We go about our day with a good attitude toward our customers and try to always be upbeat, with a sense of humor. Most of our customers are happy to see us every day. Most of our customers can set their watch by us. We are the definition of consistency. If we treated our customers the way we are treated, Fedex would have a bunch of new customers. There... I'll get off my soapbox now. [/QUOTE]
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