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Why is UPS so successful? It's the people...
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<blockquote data-quote="DorkHead" data-source="post: 231201" data-attributes="member: 6424"><p>Great story. I remember when I was on the preload over 20 yrs. ago, we had a division manager come down and I talked to him for about 15 minuets. The talk centered around UPS and he told me " the bad workers usually weed themselves out"</p><p>Well, he has since died, and I will never forget those words. They are so true. Now I know that each center has 1 or 2 people that are the exception. But even they are most likely to give descent service. UPS`s hard work ethic, constant moving, tough standards are not easy. If it were easy, anybody would be able to do it. As you get used to it, it gets easier, but its never easy. I have been on the same route almost 20 yrs. and have developed great friendships and relations with about 99% of my customers. I even have been to some weddings and their childrens weddings.</p><p> </p><p>As a driver, service above the norm, is the only thing we can offer that will seperate us from the other carriers. And it`s this service, that we give on a daily basis, I believe, keeps alot of our customers loyal.</p><p> </p><p>Sorry to ramble on people.</p></blockquote><p></p>
[QUOTE="DorkHead, post: 231201, member: 6424"] Great story. I remember when I was on the preload over 20 yrs. ago, we had a division manager come down and I talked to him for about 15 minuets. The talk centered around UPS and he told me " the bad workers usually weed themselves out" Well, he has since died, and I will never forget those words. They are so true. Now I know that each center has 1 or 2 people that are the exception. But even they are most likely to give descent service. UPS`s hard work ethic, constant moving, tough standards are not easy. If it were easy, anybody would be able to do it. As you get used to it, it gets easier, but its never easy. I have been on the same route almost 20 yrs. and have developed great friendships and relations with about 99% of my customers. I even have been to some weddings and their childrens weddings. As a driver, service above the norm, is the only thing we can offer that will seperate us from the other carriers. And it`s this service, that we give on a daily basis, I believe, keeps alot of our customers loyal. Sorry to ramble on people. [/QUOTE]
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Why is UPS so successful? It's the people...
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