Because FedEx is losing accounts or is about to lose them. Since Day 1, this company has depended on the extraordinary efforts of it's frontline workers to "make it happen". Well, now it isn't happening, and the multiplier effect is wreaking havoc on the Express system. A few years ago, I was the one (or one of my competent co-workers) leading the reload, making sure everything was done properly and on-time. The managers couldn't do it, because they either didn't have a clue, were already at home, or were too busy dealing with some station personnel drama. Now, nobody cares, except the suck-ass Team Lead or Asspire candidate running the show, and we have lots of late CTVs, shuttles, and even cause a few F delays on an increasing basis. The next morning, when the senior is wringing his hands on the belt, pleading for the "team" to make it happen because the CTV missed the plane again, I'm secretly celebrating, as are many others. We want to see FedEx fail. Why? I guess folks are getting tired of having takeaways and being "rewarded" with paper BZ's or FedEx rubber balls, or pens. or other cheap crap for going above and beyond. For years, Fred could count on almost everyone going above and beyond, and frankly, that's what made it all work. Now, almost nobody is on-board with the program, and it shows. Once you reach the point of no return with the core group of employees bad juju is almost guaranteed, and that's what they're seeing in MEM right now. Lots of bad juju. Morons that they are, their "solution" is to push us even harder and expect more...just as people are reaching that tipping point of never giving "more" again. They don't get it, and they never will....until we push-back even harder. Maybe Fred has taken Matt's name of the reservation list for that new G650 he wants so badly. But " above and beyond" is gone, and that's what made FedEx work as well as it did, so Uncle Matty might never get his new toy. That would be just fine with me. Keep having those late shuttles, CTVs, and missed pickups, so the system keeps failing. Bravo Zulu!!