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Why So Many New Ground Trailers?
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<blockquote data-quote="MrFedEx" data-source="post: 428477" data-attributes="member: 12508"><p>Let's say I have a PO ISR (Indirect Signature Required) pkg going to a residential. If the recipient is not home, I'm <em>supposed</em> to go try a couple of neighbors and try to get rid of it. The <em>reality</em> is that I'm going to just DEX 08 it and leave, because I don't have time to go to a couple of other houses and get a signature...I'll have P1 lates if I do and my numbers will suck.If a neighbor is outside raking leaves or something then I'll ask for a signature, otherwise I'm gone.</p><p> </p><p>If the recipient doesn't sign the door tag, which they usually don't because they don't even bother to read it, the <strong>same</strong> scenario will play-out the next day. Eventually, they'll come in and get it if they need it bad enough, or maybe figure out after 2 days that they actually need to sign the DT. Either way, the customer loses, because <em>the rules of the game per FedEx policy</em> prevent me from doing the right thing in the first place, which would be to try a couple of neighbors the very first day, and <strong>get the package to the customer on the designated day for delivery.</strong> If I actually do the right thing, I get dinged by lowering my numbers, and I'm not going to do that, nor is any other courier with any sense of self-preservation.</p><p> </p><p>This is just one of many examples of how pushing for maximum productivity results in a lousy customer experience.</p></blockquote><p></p>
[QUOTE="MrFedEx, post: 428477, member: 12508"] Let's say I have a PO ISR (Indirect Signature Required) pkg going to a residential. If the recipient is not home, I'm [I]supposed[/I] to go try a couple of neighbors and try to get rid of it. The [I]reality[/I] is that I'm going to just DEX 08 it and leave, because I don't have time to go to a couple of other houses and get a signature...I'll have P1 lates if I do and my numbers will suck.If a neighbor is outside raking leaves or something then I'll ask for a signature, otherwise I'm gone. If the recipient doesn't sign the door tag, which they usually don't because they don't even bother to read it, the [B]same[/B] scenario will play-out the next day. Eventually, they'll come in and get it if they need it bad enough, or maybe figure out after 2 days that they actually need to sign the DT. Either way, the customer loses, because [I]the rules of the game per FedEx policy[/I] prevent me from doing the right thing in the first place, which would be to try a couple of neighbors the very first day, and [B]get the package to the customer on the designated day for delivery.[/B] If I actually do the right thing, I get dinged by lowering my numbers, and I'm not going to do that, nor is any other courier with any sense of self-preservation. This is just one of many examples of how pushing for maximum productivity results in a lousy customer experience. [/QUOTE]
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