My day last Friday was weird. Called in about a customer complaint, my manager was trying to give me an OLCC for misdeliveries, and I refused to sign off on it. The background is my largest customer gets about 100 packages a day, but they have a different company that does their billing inside who wants their packages delivered directly to them, which I do everyday. There is no suite or anything listed, I just go by the company names on the labels. Last week, this women there asks me last why I deliver some of their stuff between 1000 and 1030, then the receiver brings more up in the afternoon. I told her I had no idea, I deliver all their stuff to them directly. I told my manager I'm not signing anything, and I want proof that I misdelivered anything there. So she called the woman who called the complaint in, and asked her to keep the tracking numbers of the stuff being delivered later in the day by the receiving dept. Long story short, it was the ground deliveries being delivered to the receiving dept. I actually got an apology from my manager and senior manager, still told both of them to screw!