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Will Supervisors be needed in the future?
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<blockquote data-quote="soberups" data-source="post: 822057" data-attributes="member: 14668"><p>We will always need good management, no matter what technology we use.</p><p> </p><p>The problem we have now is that the people who make the day-to-day decisions that matter (stops per car) are pretty much absentee landlords, issuing their edicts from "on high" with no accountability and no concept of the effect that those decisions have on our customers.</p><p> </p><p>The modern center manager is like the pilot in an airplane that has had its steering wheel and engine controls removed from the cockpit. He gets to look out the window and talk to the passengers over the intercom, but he doesnt actually have any direct control over the aircraft itself. The speed and altitude and direction of the plane are all in the hands of an IE guy in another time zone who is flying it via remote control from behind a desk. He is always right, he knows everything, and its not his ass that gets splattered all over the side of a mountain when his assumptions prove to be inaccurate.</p></blockquote><p></p>
[QUOTE="soberups, post: 822057, member: 14668"] We will always need good management, no matter what technology we use. The problem we have now is that the people who make the day-to-day decisions that matter (stops per car) are pretty much absentee landlords, issuing their edicts from "on high" with no accountability and no concept of the effect that those decisions have on our customers. The modern center manager is like the pilot in an airplane that has had its steering wheel and engine controls removed from the cockpit. He gets to look out the window and talk to the passengers over the intercom, but he doesnt actually have any direct control over the aircraft itself. The speed and altitude and direction of the plane are all in the hands of an IE guy in another time zone who is flying it via remote control from behind a desk. He is always right, he knows everything, and its not his ass that gets splattered all over the side of a mountain when his assumptions prove to be inaccurate. [/QUOTE]
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Will Supervisors be needed in the future?
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