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Brown Cafe UPS Forum
UPS Discussions
Will Supervisors be needed in the future?
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<blockquote data-quote="UpstateNYUPSer(Ret)" data-source="post: 823141" data-attributes="member: 12570"><p>P-man is right in that <strong>statistically</strong> our service is the highest it has ever been; however, ask any driver what their definition of service is and not one will mention statistics. All we see is a customer who is used to getting their delivery in the morning so that they can turn around and send it back out in the afternoon now unsure of when their delivery will be made and, in some cases, receiving their delivery after the pickup has already been made. <strong>Statistically</strong> we may have done what we said we were going to do but from a service standpoint we failed miserably.</p></blockquote><p></p>
[QUOTE="UpstateNYUPSer(Ret), post: 823141, member: 12570"] P-man is right in that [B]statistically[/B] our service is the highest it has ever been; however, ask any driver what their definition of service is and not one will mention statistics. All we see is a customer who is used to getting their delivery in the morning so that they can turn around and send it back out in the afternoon now unsure of when their delivery will be made and, in some cases, receiving their delivery after the pickup has already been made. [B]Statistically[/B] we may have done what we said we were going to do but from a service standpoint we failed miserably. [/QUOTE]
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Will Supervisors be needed in the future?
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