I want to start by saying I've read the thread for UPS customers, and it has made me appreciate what all of you do even more. I know there's a lot of hard workers here, and by-and-large UPS service is perfect. My fiancee sent a package containing vital and time-sensitive immigration documents on March 21. It went out for delivery but was never delivered, so she placed a tracer. Just today she was notified that it was lost. How can something like this happen? It takes a huge amount of time (and money!) to assemble these documents. She and I have been especially frustrated. Is there anything else we can do? Is there still a chance the package will be found and delivered? The tracking number for her package is: 1Z24RW390493076161 I truly appreciate any advice. Thank you.