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"Work as directed" dishonesty stories: Share yours here.
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<blockquote data-quote="Dragon" data-source="post: 680876" data-attributes="member: 561"><p><em>A few years ago I ordered a part for my motorcycle NDA as the shop needed the part early. I got nervous as the commit time approached as I had to run it down to the shop asap. Well I call shipper about 10:45 or so and it showed DR gar?? Looked outside ,no pkg. When driver showed up about 11, I gave the air driver a talk about not fudgeing #"s and I know because I was at the time a friend/T driver and knew the system. I called customer svc and said I want a refund but because it showed DR,I was out of luck. This driver came out of my former bldg and I called the C/M who was at one time my C/M and asked if he could see if I could get a refund..$35 bucks down the drain because a young air driver is overload with too many NDA and thus messes up my whole day..I told the driver to do it right and CYA and you will be ok ,but doing what he did to me will come back someday and bite him in the butt..We were all a little intimidated when we started UPS but I listened and took advice from the Senior Men and made it out the door in one piece after 25... </em></p><p></p><p>I have terminated (with DM and labor managers approval) 3 drivers in the last 6 months over this same thing. I reduced it to 3 day suspension and a last and final warning. The bad thing all three explanations have started like this....I did not want to show any late air....... Guys if we (management) over dispatch you, deliver straight air and no ground whats late is late, if you mess up (driver error) stand up, call the center explain what happened and be done with it. Yes I will not be happy but that is another thread.</p></blockquote><p></p>
[QUOTE="Dragon, post: 680876, member: 561"] [I]A few years ago I ordered a part for my motorcycle NDA as the shop needed the part early. I got nervous as the commit time approached as I had to run it down to the shop asap. Well I call shipper about 10:45 or so and it showed DR gar?? Looked outside ,no pkg. When driver showed up about 11, I gave the air driver a talk about not fudgeing #"s and I know because I was at the time a friend/T driver and knew the system. I called customer svc and said I want a refund but because it showed DR,I was out of luck. This driver came out of my former bldg and I called the C/M who was at one time my C/M and asked if he could see if I could get a refund..$35 bucks down the drain because a young air driver is overload with too many NDA and thus messes up my whole day..I told the driver to do it right and CYA and you will be ok ,but doing what he did to me will come back someday and bite him in the butt..We were all a little intimidated when we started UPS but I listened and took advice from the Senior Men and made it out the door in one piece after 25... [/I] I have terminated (with DM and labor managers approval) 3 drivers in the last 6 months over this same thing. I reduced it to 3 day suspension and a last and final warning. The bad thing all three explanations have started like this....I did not want to show any late air....... Guys if we (management) over dispatch you, deliver straight air and no ground whats late is late, if you mess up (driver error) stand up, call the center explain what happened and be done with it. Yes I will not be happy but that is another thread. [/QUOTE]
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