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Worst CEO Ever?
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<blockquote data-quote="The Blackadder" data-source="post: 819109" data-attributes="member: 29984"><p>When i began at UPS I heard a lot of talk about customer service, I dont hear that at all anymore.</p><p> </p><p>Its all about numbers, stops per car seems to matter now more then anything else.</p><p> </p><p>Doing pick ups inside some 15 min. window that not one of my customers cares about matters.</p><p> </p><p>Getting the packages delived to customers in some kind of window does not matter at all. My customers like knowing I will be there around a certain time.</p><p>When I get area addd to my route and show up hours later then normal they get PO'd. I mention this to my sup's they tell me it does not matter as long as they meet their stops per car number.</p><p> </p><p>Watching how they treat mgmt at the our level is just sad, mgmt no longer is able to run a building like they should all they can do is put out a certain number of routes. If they know they need 2 more routes they cant add them in. But if they fail to cut 1 route to make their number they have hell to pay.</p><p> </p><p>Is Davis our worst CEO, who knows? But he has no clue what it is like in the drivers seat, and I dont think he cares one bit.</p><p> </p><p>My two cents.</p></blockquote><p></p>
[QUOTE="The Blackadder, post: 819109, member: 29984"] When i began at UPS I heard a lot of talk about customer service, I dont hear that at all anymore. Its all about numbers, stops per car seems to matter now more then anything else. Doing pick ups inside some 15 min. window that not one of my customers cares about matters. Getting the packages delived to customers in some kind of window does not matter at all. My customers like knowing I will be there around a certain time. When I get area addd to my route and show up hours later then normal they get PO'd. I mention this to my sup's they tell me it does not matter as long as they meet their stops per car number. Watching how they treat mgmt at the our level is just sad, mgmt no longer is able to run a building like they should all they can do is put out a certain number of routes. If they know they need 2 more routes they cant add them in. But if they fail to cut 1 route to make their number they have hell to pay. Is Davis our worst CEO, who knows? But he has no clue what it is like in the drivers seat, and I dont think he cares one bit. My two cents. [/QUOTE]
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