Write up!

[KzooUPSer]

I had one the other day, had the jangle of broken glass inside, I sheeted it as we were instructed to do via DIAD training, and I get a message 30 minutes later:
"WHY IS PACKAGE MISSED YOU NEED TO VOID AND RESHEET PACKAGE IT IS NOT MISSED SHEET REFUSED DIDNT WANT"
"Why was I constantly asked for 2 days to do DIAD training on how to sheet damaged packages if you're just going to tell me to do something completely different, in direct contradiction of what we were "trained" to do?"

Yea I had a sup freak out because I sheeted a damage... The packaging and the contents were completely DESTROYED so I sheeted it as damaged and next thing I know my sup is calling telling me to void the stop and resheet as NI1... UPS and their stupid number games... Almost as good as sending the $11/hr preloader home and letting the $30/hr driver punch in and finish loading their trucks because they don't want to be over their allowed hours for the preload... Costs them a lot more money, but looks better to corporate... morons

 

[soberups]

God forbid we solve the underlying problem. No, its a lot easier and safer to assign blame instead.

 

[UpstateNYUPSer(Ret)]

Yea I had a sup freak out because I sheeted a damage... The packaging and the contents were completely DESTROYED so I sheeted it as damaged and next thing I know my sup is calling telling me to void the stop and resheet as NI1... UPS and their stupid number games... Almost as good as sending the $11/hr preloader home and letting the $30/hr driver punch in and finish loading their trucks because they don't want to be over their allowed hours for the preload... Costs them a lot more money, but looks better to corporate... morons

We are supposed to sheet all damages as missed.

 

[OPTION3]

We are supposed to sheet all damages as missed.

In you perfect VIRTUAL world maybe…..drivers in my building are directed by management to sheet them in many inventive, colorful, ways….On a daily basis

 

[OPTION3]

Any questions as to damages??? just look at the picture above “option 3” enough said

 

[IVE GOTTA PACKAGE 4U]

I was told if it was glass or liquid, sheet as refused.
Go figure?

 

[UpstateNYUPSer(Ret)]

In you perfect VIRTUAL world maybe…..drivers in my building are directed by management to sheet them in many inventive, colorful, ways….On a daily basis

The corporate training everyone received told us to sheet damages as missed.


Resident know-it-all.

 

[IVE GOTTA PACKAGE 4U]

The corporate training everyone received told us to sheet damages as missed.


Resident know-it-all.

And sheet early a.m. In the building?

 

[bleedinbrown58]

And sheet early a.m. In the building?

Corporate training also includes dishonesty to avoid service failures...were you not at the PCM?? lol

 

[bleedinbrown58]

We are supposed to sheet all damages as missed.

 

[wayfair]

sheet as missed, type Damage in remarks

 

[TooTechie]

We are supposed to sheet all damages as missed.

Nah, only if discovered before leaving the building. If discovered on area the training said to give the consignee a chance to refuse it.

 

[wayfair]

Nah, only if discovered before leaving the building. If discovered on area the training said to give the consignee a chance to refuse it.

depends. I use my discretion...

 

[OPTION3]

The corporate training everyone received told us to sheet damages as missed.


Resident know-it-all.

AND they are being DIRECTED by an ON-Road supervisor to sheet it a certain way......work as directed or be disciplined.....You wouldn’t suggest that a member of management would instruct an hourly to do something DISHONEST would you

 

[oldngray]

AND they are being DIRECTED by an ON-Road supervisor to sheet it a certain way......work as directed or be disciplined.....You wouldn’t suggest that a member of management would instruct an hourly to do something DISHONEST would you

You aren't suggesting a member of management might instruct an hourly employee IN WRITING to do something dishonest, are you?

 

[AKCoverMan]

AND they are being DIRECTED by an ON-Road supervisor to sheet it a certain way......work as directed or be disciplined.....You wouldn’t suggest that a member of management would instruct an hourly to do something DISHONEST would you

No but after taking the DIAD training I am going to require the center send those instructions via the DIAD.

 

[BakerMayfield2018]

AND they are being DIRECTED by an ON-Road supervisor to sheet it a certain way......work as directed or be disciplined.....You wouldn’t suggest that a member of management would instruct an hourly to do something DISHONEST would you

I disagree. Dishonesty is something you can be fired for. You are not required to follow any diectives from management that would cause you to be dishonest when sheeting a pkg. politely let know that that would be dishonesty and you will sheet as trained.

 

[KzooUPSer]

I disagree. Dishonesty is something you can be fired for. You are not required to follow any diectives from management that would cause you to be dishonest when sheeting a pkg. politely let know that that would be dishonesty and you will sheet as trained.

And unless you're a permanently contracted driver, good luck getting rehired for seasonal employment at UPS.. Bending the rules is the name of their game. Sheeting a package as directed by management isn't dishonesty, it's working as you're being instructed to do so. It's their system, it's their software, it's their world and they make the rules. It's pretty hard to argue the proper usage of a system to the creators of the system. Personally, I find no deep moral conflict in sheeting a damaged package otherwise, it just makes me wonder why they even include the damage option in the DIAD software if it never gets used...

 

[Jackburton]

Ever play the game hot potato as a kid, it's kinda like that with damages.

 

[wayfair]

And unless you're a permanently contracted driver, good luck getting rehired for seasonal employment at UPS.. Bending the rules is the name of their game. Sheeting a package as directed by management isn't dishonesty, it's working as you're being instructed to do so. It's their system, it's their software, it's their world and they make the rules. It's pretty hard to argue the proper usage of a system to the creators of the system. Personally, I find no deep moral conflict in sheeting a damaged package otherwise, it just makes me wonder why they even include the damage option in the DIAD software if it never gets used...

they took out the Damaged option in refusal non delivery, years ago... you now have to type Dam in remarks