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Wrong shipping weight
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<blockquote data-quote="UpstateNYUPSer(Ret)" data-source="post: 332883" data-attributes="member: 12570"><p>Local, you are exactly right on both of your points. First, we do have a responsibility to let our mgt team know of any service issues, to include shippers trying to save a few bucks at our expense. Second, we do have a responsibility to service our customers and do not have the right to "arbitrarily" decide not to P/U pkgs simply for weight discrepancy issues; however, we still have the right to refuse pkgs that, for whatever reason, we feel will not make it through our system (bad pack, improper labeling, recycled box). It is our obligation to bring service issues to the attention of our mgt team and that is where our obligation ends. We then must continue to take care of the customer w/o bias.</p></blockquote><p></p>
[QUOTE="UpstateNYUPSer(Ret), post: 332883, member: 12570"] Local, you are exactly right on both of your points. First, we do have a responsibility to let our mgt team know of any service issues, to include shippers trying to save a few bucks at our expense. Second, we do have a responsibility to service our customers and do not have the right to "arbitrarily" decide not to P/U pkgs simply for weight discrepancy issues; however, we still have the right to refuse pkgs that, for whatever reason, we feel will not make it through our system (bad pack, improper labeling, recycled box). It is our obligation to bring service issues to the attention of our mgt team and that is where our obligation ends. We then must continue to take care of the customer w/o bias. [/QUOTE]
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