...I have been on rtes where the business is so heavy that it is all but impossible to get done prior to 5 including a lunch break. Our management, like many others, does not care when we take lunch and breaks and long as deliveries are done according to methods and as long as lunches are put in the diad. We have many drivers that do not take a lunch at all. This is extremely frustrating to me because if I end up on one of their rtes I end up having to juggle things to get lunch. That will change, very shortly.
That happened to me when I was an unassigned driver, and the solution was (and still is) brutally simple and effective. Pull the car over at noon and take your lunch and break. When your lunch and break is over, call the center and inform them that
they have a problem and that
they need to send you some help if
they want the businesses to get delivered and picked up that day.
They can choose to send help, or
they can choose not to and you will simply record the packages and/or pickups as "missed" and try again tomorrow. By taking your lunch
before calling, you eliminate all of the bitching and whining and negotiating; you are simply informing them of
their problem and letting
them decide how
they choose to deal with it. My experience has been that within a day or two they will make the necessary adjustments to the dispatch in order to prevent the problem from occuring again.