[UnitedPackageSmashers]

Originally Posted by freeloader

Here's the questions I have:

Why didn't he have the return shipment insured for more than $100?
Where is the original 1Z tracking # from the return shipment?
How did he receive only the invoice?


Also, I worked in a good sized hub and I saw the overgoods cage and it was almost always a mountain of junk. I'm sure there is plenty of stuff where the shipper or receiver cannot be found. And I'm sure that lots of effort goes into getting this lost stuff to where it's supposed to go. The last thing UPS wants to do is be sitting on a ton of unclaimed property. It would also not look very good for UPS to auction, liquidate or destroy all this stuff either. So they do what just about every other large corporation does with unclaimed property and sells it off (for pennies on the dollar I'm sure - not profitable at all). Just my take...

I checked out the CargoLargo store on Ebay - good stuff!! I saw a cool pair of galvanized windshield frames going for about 50 bucks (haha!!).

Your right. It looks terrible for UPS to auction off a mountain of junk. Thats why they use Recovery Management Corp to do that for them.

Why should John (or anyone else) have to buy insurance to avoid having their shipments become the casualties of negligence? You can make the argument that Overgoods is overall effective, but some get through the cracks, etc. But to sit there and say that this package was handled correctly is just nutty. It clearly wasn't

I asked the UPS PR guy, Norman Black in an e-mail the following:

Originally Posted by Me to Norman Black @ UPS PR

Hi Norman,

Thanks again for your additional reply.

When you mentioned that "I know it's quite possible to have scans made
and then have labels get damaged and packages get lost.", in this case
it looks like the package got scanned at overgoods and then it might
have lost the label afterwards, that much I can understand. The question
I have is how does something get to overgoods with a label still
attached? Moreover, how would the item be scanned once it got to
overgoods? It seems that if the label was still there, then nothing
prevents the item from being delivered and its just a simple misrouting,
so they'd send it back and it would go out for delivery.
Or does UPS have a technology that allows them to continue to scan or
otherwise track a package once the label becomes damaged or detached
from the package and if so, wouldn't the existence of such a technology
have the ability to determine the sender or receiver to the point that
contact could be made with same to inquire about the package?

Also, in this specific case, keeping in mind the above, wouldn't you
agree that it looks like someone dropped the ball even in handling the
overgoods aspect of it, even after the package was misplaced? And in
such a situation, wouldn't it be possible as gesture of goodwill to the
customer to pay the full value of the loss even if additional insurance
was not purchased at the point of sale?

Additionally, what initiatives, if any, does UPS have in place to
protect labels that become damaged or detached? Has UPS considered
using, for instance, RFID tags to identify the sender of a package by
providing the sender with a label containing an embedded tag that would
be applied inside of the box that could identify the sender? How about a
two-part label that would allow the shipped to label the inside and
outside of the box?

Finally, is there anything that the shipper could have or should have
done to prevent this from happening?

Those are tough questions and he doesn't have an answer for them, or should I say the answer is not favorable to the UPS viewpoint therefore its better to say nothing at all. I already knew that when I sent it by the guy had been pretty responsive thus far so I had hoped he would be honest and say "Look, we made a mistake. It happens. We're sorry."

Instead, here is what came back instead:

Originally Posted by Norman Black @ UPS PR to Me

keith,

perhaps we can engage on this later. we're in the middle of our busiest
week on our busiest day. sorry.

norman

Thats another way of saying no comment. I doubt that the public relations section of UPS is getting hammered that bad even though it is the holiday season. There have not been that many stories in the news about UPS and I know this because I watch the feeds constantly in real time and one of my watches is UPS and related. So he is not too busy to answer, he doesn't want to answer, which is unfortunate.

UPS still wont even admit that they made a mistake with regard to this one guy's package. They wont apologize, either. Part of an apology is admitting that a mistake was made in the first place. They don't even think there is a problem. And I am the one being dishonest, dirty and unfair? Please.

Originally Posted by retired

LOL! This story is on the front page of that silly website. His latest self promotional scheme is to declare that he was banned from Brown Cafe as revenge for that over hyped "news" article he wrote. If that story was so offensive to UPSers that it got him banned from this site why wasn't the link to it deleted. If it is so powerfully offensive why has it been one of the news links on the front page of this site for the past couple of days?

He thinks he's really a bad ass. He poses such a huge threat to UPSers that he was banned from our site. Give me a break, all he wants is to create some controversy so more people will to go to his web site built solely to publicize UPS service failures.


Brown Cafe “Bans” United Package Smashers Webmaster

(cut for length 10K char post length limit of vBulletin, removed duplication of content posted at URL above)

Funny, my account started working again right after I wrote that. I took plenty of screen shots of the miscellaneous errors. I do know a little something about the internet and when I was a child and moderated a VB forum I had great fun acting childish while randomly turning the Miserable User setting on and off for various despised users. Shall I post the screen shots or are you done calling me a liar now?

[quote=trplnkl;280891]from upsmashers own article:

On 09/18/04, the invoice arrived but the package had not. So on 09/20/04, John called UPS billing to get the tracking number of the package. They gave it to him, it was 65359321106. When John tracked it online, it showed as having been delivered to Richmond, VA and signed for by “JUNG OVERGOODS” on 09/09/04.[/qoute]

This isn't a UPS tracking number format I have ever seen before. Anyone else?

Thanks for brining that to my attention. I think thats the pickup number. It looks like the proper format for one, yes? The tracking number is on the PDF file showing the SPOD. I'll correct that in a moment.