FedEx Home forges my signature on an ISR pkg

[Mr. 7]

I ordered an expensive item (~$600) from a well known company that we all deliver from.
I'm tracking it and see that the shipper deemed it ISR (indirect sig. req.) I also see that it was due to be del'd on Tues. but, wait.
My cell phone rings Monday afternoon and here's how it goes:

me: "Hello, this is Mr. 7"
MM: "Hi, Mr. 7, this is Mickey Mouse from Fed Ex. I have a pkg. here for you from (insert well known brand name) do you want me to sign it off for you"?
me (confused) "Who is this"?
MM: "It's Mickey Mouse"
me: "Who? Is this Donald Duck"? (I happen to know the home driver's name. He doesn't know where I live and, that I'm an Express CRR)
MM: "No, Donald Duck works for me. He's off all this week" (So, it's the actual contractor) So, where do you want me to leave it"?
me: (I tell him a safe place to leave it)
End of conversation.

When I got on line and looked at who signed for it, it didn't say Mickey Mouse, it said Mr. 7. So, this is not a case like Upstate NY has had where he signs his name for a pkg. due to a customer's instruction. This is total forgery.

BB can argue that I did agree to let the guy sign for me (b/c I wanted the pkg.) but, I'm pretty certain that according to all FDX rules, Indirect sig. does not mean the driver can sign (either his name or, the recips. name) and then type in the recips. name as the consignee. If that were the case, I'd be calling all my ISR customers who aren't home and asking if I can just sign their name. (think Verizon).


BTW, I never told Mickey Mouse who I was or where I worked. This should go to all you guys, you never know who you're dealing with.

[Cactus]

So nice of the Ground driver to call first before he commits forgery.

[whenIgetthere]

A ground driver did this many years ago at my home, didn't call me, though. He forged my name, I contacted Fedex, nothing happened.

[MrFedEx]

A ground driver did this many years ago at my home, didn't call me, though. He forged my name, I contacted Fedex, nothing happened.

Par for the course. Service "excellence".

[DS]

IMHO you told him where to leave the pkg,and he followed your instructions .
He,not knowing about the wisdom he would have had he been a bc member,
signs for the pkg on your behalf using some weird name he decides to use.
Unorthodox? yup,but he needs to be given credit for calling you instead of a NI 1 bye bye.
It bugs me that everyone frowns on these guys.They are just trying to make a living like you and me.

[MrFedEx]

IMHO you told him where to leave the pkg,and he followed your instructions .
He,not knowing about the wisdom he would have had he been a bc member,
signs for the pkg on your behalf using some weird name he decides to use.
Unorthodox? yup,but he needs to be given credit for calling you instead of a NI 1 bye bye.
It bugs me that everyone frowns on these guys.They are just trying to make a living like you and me.

True, but now they're taking my living to make their living. Fred is the architect of this whole deal, so maybe he deserves our scorn.

[bbsam]

I'm not defending it one bit. File a complaint and follow up with it. Customer Service is a bitch, but you have every right to complain and see to it that steps are taken to eliminate the problem. I don't see why he didn't just come back the following day though. Indirect signatures can be handled with a delivery notice. And no, 7, I am not blown away at all.

[59 Dano]

True, but now they're taking my living to make their living.

Lower your price.

[mudcat776]

I wish my FedEx guy would call me. Cause he is a she and is smokin hot

[CJinx]

So, this is not a case like Upstate NY has had where he signs his name for a pkg. due to a customer's instruction.

I'm not even sure if that is allowed. But signing a customers name is all kinds of wrong and corrective action needs to be taken.

The strangest thing I've ever done to help satisfy an indirect sign is to have the customer (who isn't home and won't be around to leave a note) write me an email to my fedex.com address and I print that out and give it to a driver to attach to their signature card. haha