The company needs to "package" their services better via Madison ave,not more air time but better presentation with innovation to keep
UPS in the minds of users. More agressive sales to boost volume,usually an area where based on my experiance, the brightest of Brown, wasn't used.
UPS is an old company (1907 ) clean out the cobwebs of old thinking, and get movers and motivators unshackled to turn out new thinking with all employee's of one mind and that is on service to the public.
UPS had a good idea, lead with some of the best management of their time and a truely inspirational decent,modest and a great man James Casey as founder.
Lets keep it going at least another 100 years, and remember what was always in the back of my mind when I was employed, do your job the best you can and you will never have to worry about your paycheck. I believe that might be attributed to Mr Casey.
Bob Kasten