Discuss: Learning How To Deliver

[cheryl]

Learning How To Deliver - Yahoo
From the get-go, United Parcel Service (NYSE:UPS - News) focused on customer service. The firm has grown steadily as a result. A few tips:

Never stop. Co-founder Jim Casey set the firm's standard: keep surpassing customer expectations. Today service ranges from customer-made online labels to discounts for multiple packages bound for the same destination, says Greg Niemann, a former UPS manager and author of "Big Brown."

[UpstateNYUPSer]

Jim Casey wouldn't recognize UPS as it is today. I'm not talking about all of the technological advances. I'm talking about the shift away from customer service toward production/numbers and having to answer to stockholders.