Look at the bright side. Your attempts at chasing away customers, deliberately having service failures, and not caring in general are finally paying...
Maybe he corresponds with them during the 5 minutes a day he's spends logged in to BC, because he said he only spends 5 min. a day dealing with this...
I had zilch to do with it and don't know how it will play out. With the premium that will be charged for it, it's unlikely that it will be something...