Your biggest pain in the butt delivery.

Captain America · 10-26-2007, 09:11 PM

Two routes ago I had this guy who insisted his address out in f-ing nowheresville was a business and needed to be delivered by 5. He had a pole barn that he kept his damn boat in that he said was his business location. It was at the end of the loop and could not be gotten to without breaking trace. There was no sign, no public entrance, no posted hours,he was in a rural residential if I ever saw one. He complained and my CM at the time decided not to back my version so whenever(1 time every 2 weeks maybe) he had a pkg I had to break and get the SOB his package by 5. I usually made it as close to 5 as possible or if I was late he would not take it! What fun. I do not miss his sorry lets-make-everyone-unhappy a**.

:cu rsing:

Griff · 10-26-2007, 09:25 PM

Quote:

Originally Posted by browniehound

How about the people that have to "go ask my supervisor" if I can sign for them?

I talking about a Breast Care center that gets 2 or 3 x-ray envolopes per day. These envolopes are from the same hospital and are in the same packaging everyday. Yet the dumb B----(i'm assuming nursing assistant, because God help us all if our nurses are this dense) has to say to me "hold on I need to find out if I can sign for these". And then I'm left standing there for 3-4 minutes.

I never wait for people like this. My universal response to idiots is "see you tomorrow" and I'm gone. Believe me, they might file a complaint, but they will be ready and willing to sign next time around.

browniehound · 10-26-2007, 09:49 PM

Quote:

Originally Posted by Captain America

Two routes ago I had this guy who insisted his address out in f-ing nowheresville was a business and needed to be delivered by 5. He had a pole barn that he kept his damn boat in that he said was his business location. It was at the end of the loop and could not be gotten to without breaking trace. There was no sign, no public entrance, no posted hours,he was in a rural residential if I ever saw one. He complained and my CM at the time decided not to back my version so whenever(1 time every 2 weeks maybe) he had a pkg I had to break and get the SOB his package by 5. I usually made it as close to 5 as possible or if I was late he would not take it! What fun. I do not miss his sorry lets-make-everyone-unhappy a**.

:cu rsing:

Captian,
Its customers like this that are the bane of us drivers and UPS's business plan. Technically all he has to do is post his business hours on his door and leave his front door open during those hours to be classified as a commercial stop

.

I guess it doesn't matter that he lives 5 miles from your next closest stop.

Does this guy use us to ship 10-20 packages a day? If he does, than I can see why your CM would accomodate him. If he is simply some Joe that gets incoming UPS and dosen't ship (or worse uses Fed-ex), then as a business manager I would politely explain to him

"you'll get you F-ing S-t when my F-ing driver gets there. You're not the only person on his route and he'll service your stupid-ass when the trace of his route takes him there. My F-ing driver is out there busting his A-- to get you your s--t! You call and Bi--h to me that you don't get your box of screws until 630 pm, yet my driver won't see his family until at least 830 that night!

If the above scenario were true, I would bust my tail for a CM that would back me like that!

Jack4343 · 10-27-2007, 02:36 AM

Quote:

Originally Posted by big_arrow_up

Anyone else have Korean owned and operated "beauty supply stores" in their areas? The ones that want to split up one COD amount into 6 post dated checks (all different dates) and never has a clue what the amounts are even though they ordered them?

Yes! The former route I was covering was a "COD" route. It was around 10 percent COD on average. One day I had 40 checks and over $30,000 in total money collected. Delivered to 4 Beauty Supply stores within a 1 mile area. I had one that always tried to post-date checks and split them up. I had to watch him like a hawk while he wrote the checks. I told him "I don't care if you write 500 $1 dollar checks for this $500 COD but you WILL put todays date on it! LOL! My biggest one-stop COD on that route totalled over $40,000. Of course, it was from several shippers and each box had a COD amount on it. Even with all the CODs, I loved that route and hated when someone bid on it. Done at 5pm everyday and scratched big time! I delivered to the Southeast I.R.S. center also and got tons of air for them daily. One day I planned to over 12 hours with 130 stops. Delivered over 1000 pieces (over 700 to the IRS). I scratched by over 3 hours. Of course, I'm a cover driver so I didn't see any bonus.

jlphotog · 10-27-2007, 06:57 AM

There is this one construction company in my area. The office and the warehouse are two separate buildings aprox 300 yards apart. The shipping/receiving is obviously in the warehouse. For some reason all the people that work for this company expect me to know who works in which building and deliver their packages to the proper building. I told them a year ago this was just not going to work, they need to decide where they want me to deliver to. I also told them I can't make two stops for one package. So the girls in the office decided all envelopes go to the office and all boxes go to the warehouse. I said I can do that. And it worked well for the about 10 months. About two months ago the warehouse people stared complain about it.

Then it all came to a head yesterday. I had a 45 pound box for them, I take it to the warehouse, one guy was about to sign for it then someone I have never seen came over, looked at the name on the box and said, he works in the office and I need to take it there. I explained the situation to him and he said he doesn't care no one in there is to sign for it. I asked him are you refusing to sign? He said yes. I said then the package is refused and is now RTS. He said you can't do that we need it. I said if no one will sign I have to. When I left the ctr last night, the package was sitting in the refused pile.

Captain America · 10-27-2007, 07:13 AM

Browniehound

The CM and I had "issues", so he took delight in messing with me in anyway he could. He was subsequently demoted moved out of the center, came back a year later as a preload sup, then got out of the company on a shoulder "injury". scumbag

1989 · 10-27-2007, 07:32 AM

Quote:

Originally Posted by jlphotog

There is this one construction company in my area. The office and the warehouse are two separate buildings aprox 300 yards apart. The shipping/receiving is obviously in the warehouse. For some reason all the people that work for this company expect me to know who works in which building and deliver their packages to the proper building. I told them a year ago this was just not going to work, they need to decide where they want me to deliver to. I also told them I can't make two stops for one package. So the girls in the office decided all envelopes go to the office and all boxes go to the warehouse. I said I can do that. And it worked well for the about 10 months. About two months ago the warehouse people stared complain about it.

Then it all came to a head yesterday. I had a 45 pound box for them, I take it to the warehouse, one guy was about to sign for it then someone I have never seen came over, looked at the name on the box and said, he works in the office and I need to take it there. I explained the situation to him and he said he doesn't care no one in there is to sign for it. I asked him are you refusing to sign? He said yes. I said then the package is refused and is now RTS. He said you can't do that we need it. I said if no one will sign I have to. When I left the ctr last night, the package was sitting in the refused pile.

I usually say "I will wright office on the box (make sure they are watching) and I will bring it back tomorrow" then I sheet as NI1 or NR1. County buildings are notorious of having wrong room numbers on them. Many times the person will sign and call the person, but sometimes not.

Dump and Run · 10-28-2007, 10:33 AM

Quote:

Originally Posted by jlphotog

There is this one construction company in my area. The office and the warehouse are two separate buildings aprox 300 yards apart. The shipping/receiving is obviously in the warehouse. For some reason all the people that work for this company expect me to know who works in which building and deliver their packages to the proper building. I told them a year ago this was just not going to work, they need to decide where they want me to deliver to. I also told them I can't make two stops for one package. So the girls in the office decided all envelopes go to the office and all boxes go to the warehouse. I said I can do that. And it worked well for the about 10 months. About two months ago the warehouse people stared complain about it.

Then it all came to a head yesterday. I had a 45 pound box for them, I take it to the warehouse, one guy was about to sign for it then someone I have never seen came over, looked at the name on the box and said, he works in the office and I need to take it there. I explained the situation to him and he said he doesn't care no one in there is to sign for it. I asked him are you refusing to sign? He said yes. I said then the package is refused and is now RTS. He said you can't do that we need it. I said if no one will sign I have to. When I left the ctr last night, the package was sitting in the refused pile.

I would have done the exact same thing. I don't play their BS games either.

scratch · 10-28-2007, 10:54 AM

Quote:

Originally Posted by Dump and Run

I would have done the exact same thing. I don't play their BS games either.

I would have got the guy's name who refused to sign for it and made sure his named was written clearly and in large letters across the box before I RTSed it. Its one delivery per company at one street address, anything else is padding stops. I would make sure my Center Manager backs me up first though, most of them should unless its a big shipper account.

rod · 10-28-2007, 01:24 PM

Quote:

Originally Posted by scratch

I would have got the guy's name who refused to sign for it and made sure his named was written clearly and in large letters across the box before I RTSed it. Its one delivery per company at one street address, anything else is padding stops. I would make sure my Center Manager backs me up first though, most of them should unless its a big shipper account.

Center Manager backing you up? I had 9 or 10 of them in my 30 years and not a one would "back you up". Most times they were the ones that made these idiotic delivery deals in the first place when the customer would call in crying about how their mean delivery driver won't deliver to exactly where they want it. Never met a CM in my career that had a pair when it came to dealing with customers. I learned early on that the more you let people step all over you the more they will. Funny how some idiots would have no problem letting the fedex guy drop his crap off at the 1st desk inside the door but would expect UPS to cart a few boxes all over the friggin building." Homy don't play those games"

P.S. I never had a problem delivering to loading docks. The problem usually envolved some jerk in the office sitting with his feet on a desk. The one that had talked to my CM.