When I first saw the title of the post I got very interested. I thought maybe you were a bean counter on the inside that was going to enlighten us on how
UPS plans its operations.
In business school a "widget" is a fictional item that a company produces. I thought you were going to tell us what a "widget" at
UPS would be.
Obviously our product is service, but I was thinking our operations were based on an average (and price weighted) of all our services from EAM to ground. And I thought you were going to tell us that.
I was dissapointed to learn you are talking about a freaking puppet. God help me.
Brownie