Brown Cafe

Go Back   Brown Cafe > Brown Cafe UPS Forum > UPS Discussions

» UPSer Mega Search


It is no use saying' we are doing our best'. You have got to succeed in doing what is necessary!|Winston Churchill

Info about Mapp testing

This is a discussion on Info about Mapp testing within the UPS Discussions forums, part of the Brown Cafe UPS Forum category; I have submitted my letter of intent and understand I will have to take a management test. Can someone give ...

Reply
 
LinkBack (2) Thread Tools
Old 01-08-2008, 11:45 AM   2 links from elsewhere to this Post. Click to view. #1
Junior Member
 
lady's Avatar
 
Join Date: Dec 2007
Location: Georgia
Posts: 3
Rep Power: 0 lady is an unknown quantity at this point
Default Info about Mapp testing

I have submitted my letter of intent and understand I will have to take a management test. Can someone give me an idea of what to expect on this test?.....I only found 2 example questions on the upsers website. I heard there was math on the test. I have been out of school for over 15 years, trying to figure out what math skills I need to brush up on. I have been in management within a private organization for over 10 years so I do not think the work ethics questions will pose a problem.

Any information would be apreciated.
lady is offline   Reply With Quote
Old 01-08-2008, 12:03 PM   #2
Senior Member
 
IDoLessWorkThanMost's Avatar
 
Join Date: Nov 2007
Posts: 950
Rep Power: 2399 IDoLessWorkThanMost has a reputation beyond reputeIDoLessWorkThanMost has a reputation beyond reputeIDoLessWorkThanMost has a reputation beyond reputeIDoLessWorkThanMost has a reputation beyond reputeIDoLessWorkThanMost has a reputation beyond reputeIDoLessWorkThanMost has a reputation beyond reputeIDoLessWorkThanMost has a reputation beyond reputeIDoLessWorkThanMost has a reputation beyond reputeIDoLessWorkThanMost has a reputation beyond reputeIDoLessWorkThanMost has a reputation beyond reputeIDoLessWorkThanMost has a reputation beyond repute
Default Re: Info about Mapp testing

Quote:
Originally Posted by lady View Post
I have submitted my letter of intent and understand I will have to take a management test. Can someone give me an idea of what to expect on this test?.....I only found 2 example questions on the upsers website. I heard there was math on the test. I have been out of school for over 15 years, trying to figure out what math skills I need to brush up on. I have been in management within a private organization for over 10 years so I do not think the work ethics questions will pose a problem.

Any information would be apreciated.
I hate to sound immature, but a 10 year old could pass the test. I've taken the test. It is entirely about managing people, different situations, and how you'd handle them. If your answers fit into their liking and you're inclined to be able to do the work, then you'll do fine. It's mostly common sense. There are kids hired off the street (18-21) with no college education and minimal skills that do fine.
IDoLessWorkThanMost is offline   Reply With Quote
Old 01-08-2008, 12:22 PM   #3
geek
 
Join Date: Oct 2007
Location: Florida
Posts: 285
Rep Power: 2588 freeloader has a reputation beyond reputefreeloader has a reputation beyond reputefreeloader has a reputation beyond reputefreeloader has a reputation beyond reputefreeloader has a reputation beyond reputefreeloader has a reputation beyond reputefreeloader has a reputation beyond reputefreeloader has a reputation beyond reputefreeloader has a reputation beyond reputefreeloader has a reputation beyond reputefreeloader has a reputation beyond repute
Default Re: Info about Mapp testing

There are a couple different tests you have to take and they aren't that difficult. The toughest part is the panel interview and the role playing.
freeloader is offline   Reply With Quote
Old 01-08-2008, 12:39 PM   #4
Heavy Weight
 
Fighting4yourRights's Avatar
 
Join Date: Jun 2007
Location: 2 miles down the road, keep going till you see a White Castle, turn directly into the prison
Posts: 150
Rep Power: 1726 Fighting4yourRights has a reputation beyond reputeFighting4yourRights has a reputation beyond reputeFighting4yourRights has a reputation beyond reputeFighting4yourRights has a reputation beyond reputeFighting4yourRights has a reputation beyond reputeFighting4yourRights has a reputation beyond reputeFighting4yourRights has a reputation beyond reputeFighting4yourRights has a reputation beyond reputeFighting4yourRights has a reputation beyond reputeFighting4yourRights has a reputation beyond reputeFighting4yourRights has a reputation beyond repute
Default Re: Info about Mapp testing

Here are a few interview tips:

In preparation for behavioral-based questions remember S.T.A.R.:

S- Describe the situation in which you were involved

T- Describe the task to be performed

A- What action did you take?

R- What was the result of your action?

__________________
Repented: Seen the light.
Fighting4yourRights is offline   Reply With Quote
Old 01-08-2008, 01:54 PM   #5
Senior Member
 
ImpactedTSG's Avatar
 
Join Date: Feb 2006
Posts: 372
Rep Power: 5379 ImpactedTSG has a reputation beyond reputeImpactedTSG has a reputation beyond reputeImpactedTSG has a reputation beyond reputeImpactedTSG has a reputation beyond reputeImpactedTSG has a reputation beyond reputeImpactedTSG has a reputation beyond reputeImpactedTSG has a reputation beyond reputeImpactedTSG has a reputation beyond reputeImpactedTSG has a reputation beyond reputeImpactedTSG has a reputation beyond reputeImpactedTSG has a reputation beyond repute
Default Re: Info about Mapp testing

PM me. I went through the MAPP process and procured a few PDFs of actual test questions. It's amazing what information you can come across working in TSG.
__________________
0u7 0f br0wn and h4pp13r 7h4n 3v3r.
ImpactedTSG is offline   Reply With Quote
Old 01-08-2008, 04:31 PM   #6
Moderator
 
Channahon's Avatar
 
Join Date: Dec 2006
Posts: 1,005
Rep Power: 6763 Channahon has a reputation beyond reputeChannahon has a reputation beyond reputeChannahon has a reputation beyond reputeChannahon has a reputation beyond reputeChannahon has a reputation beyond reputeChannahon has a reputation beyond reputeChannahon has a reputation beyond reputeChannahon has a reputation beyond reputeChannahon has a reputation beyond reputeChannahon has a reputation beyond reputeChannahon has a reputation beyond repute
Default Re: Info about Mapp testing

Quote:
Originally Posted by ImpactedTSG View Post
PM me. I went through the MAPP process and procured a few PDFs of actual test questions. It's amazing what information you can come across working in TSG.
Somehow the word integrity comes to mind. Aren't those test property of UPS and not TSG?
Channahon is offline   Reply With Quote
Old 01-08-2008, 04:46 PM   #7
Senior Member
 
upsdude's Avatar
 
Join Date: Dec 2004
Location: East Coast
Posts: 1,296
Rep Power: 8237 upsdude has a reputation beyond reputeupsdude has a reputation beyond reputeupsdude has a reputation beyond reputeupsdude has a reputation beyond reputeupsdude has a reputation beyond reputeupsdude has a reputation beyond reputeupsdude has a reputation beyond reputeupsdude has a reputation beyond reputeupsdude has a reputation beyond reputeupsdude has a reputation beyond reputeupsdude has a reputation beyond repute
Default Re: Info about Mapp testing

Quote:
Originally Posted by Channahon View Post
Somehow the word integrity comes to mind. Aren't those test property of UPS and not TSG?
Just what we need, a future sup that BS'd their way in.
__________________
Insert Signature Here
upsdude is offline   Reply With Quote
Old 01-08-2008, 04:48 PM   #8
Senior Member
 
upsdude's Avatar
 
Join Date: Dec 2004
Location: East Coast
Posts: 1,296
Rep Power: 8237 upsdude has a reputation beyond reputeupsdude has a reputation beyond reputeupsdude has a reputation beyond reputeupsdude has a reputation beyond reputeupsdude has a reputation beyond reputeupsdude has a reputation beyond reputeupsdude has a reputation beyond reputeupsdude has a reputation beyond reputeupsdude has a reputation beyond reputeupsdude has a reputation beyond reputeupsdude has a reputation beyond repute
Default Re: Info about Mapp testing

BTW Channahon, tell your dog to stop laughing at me!
__________________
Insert Signature Here
upsdude is offline   Reply With Quote
Old 01-08-2008, 05:04 PM   #9
Senior Member
 
ImpactedTSG's Avatar
 
Join Date: Feb 2006
Posts: 372
Rep Power: 5379 ImpactedTSG has a reputation beyond reputeImpactedTSG has a reputation beyond reputeImpactedTSG has a reputation beyond reputeImpactedTSG has a reputation beyond reputeImpactedTSG has a reputation beyond reputeImpactedTSG has a reputation beyond reputeImpactedTSG has a reputation beyond reputeImpactedTSG has a reputation beyond reputeImpactedTSG has a reputation beyond reputeImpactedTSG has a reputation beyond reputeImpactedTSG has a reputation beyond repute
Default Re: Info about Mapp testing

Quote:
Originally Posted by upsdude View Post
Just what we need, a future sup that BS'd their way in.
I've been out of UPS for almost two years now so you don't have to worry about me. I left when the TSG cuts were announced and the writing was on the wall for the direction of technology at UPS.
__________________
0u7 0f br0wn and h4pp13r 7h4n 3v3r.
ImpactedTSG is offline   Reply With Quote
Old 01-09-2008, 12:34 PM   #10
Junior Member
 
lady's Avatar
 
Join Date: Dec 2007
Location: Georgia
Posts: 3
Rep Power: 0 lady is an unknown quantity at this point
Default Re: Info about Mapp testing

Oh....im not looking to cheat...just wish to be prepared or be able to study if needed. The full-sup I have was in his position before the test was put in place so he is not sure whats on the test. I heard there was fractions, percentages, graphs and spreadsheets as well as the ethical management questions. Just want to go into the testing process confident and not worried.
lady is offline   Reply With Quote
Old 01-09-2008, 03:59 PM   #11
United Parcel Survivor
 
MR_Vengeance's Avatar
 
Join Date: Sep 2006
Posts: 488
Rep Power: 2201 MR_Vengeance has a reputation beyond reputeMR_Vengeance has a reputation beyond reputeMR_Vengeance has a reputation beyond reputeMR_Vengeance has a reputation beyond reputeMR_Vengeance has a reputation beyond reputeMR_Vengeance has a reputation beyond reputeMR_Vengeance has a reputation beyond reputeMR_Vengeance has a reputation beyond reputeMR_Vengeance has a reputation beyond reputeMR_Vengeance has a reputation beyond reputeMR_Vengeance has a reputation beyond repute
Default Re: Info about Mapp testing

Quote:
Originally Posted by lady View Post
as well as the ethical management questions.
what is that???you need to be ethical to be in UPS management?
__________________
Highway run into the midnight sun Wheels go round and round
MR_Vengeance is offline   Reply With Quote
Old 01-09-2008, 04:31 PM   #12
Runnin on Empty
 
longlunchguy's Avatar
 
Join Date: Jul 2007
Location: South Florida
Posts: 254
Rep Power: 2743 longlunchguy has a reputation beyond reputelonglunchguy has a reputation beyond reputelonglunchguy has a reputation beyond reputelonglunchguy has a reputation beyond reputelonglunchguy has a reputation beyond reputelonglunchguy has a reputation beyond reputelonglunchguy has a reputation beyond reputelonglunchguy has a reputation beyond reputelonglunchguy has a reputation beyond reputelonglunchguy has a reputation beyond reputelonglunchguy has a reputation beyond repute
Default Re: Info about Mapp testing

Quote:
Originally Posted by MR_Vengeance View Post
what is that???you need to be ethical to be in UPS management?
NO! You have to FAIL the ethics part to get in
longlunchguy is offline   Reply With Quote
Old 01-10-2008, 07:11 AM   #13
Junior Member
 
lady's Avatar
 
Join Date: Dec 2007
Location: Georgia
Posts: 3
Rep Power: 0 lady is an unknown quantity at this point
Default Re: Info about Mapp testing

what ???...you dont have to know the difference between a right and wrong decision?...i maybe over qualified then...lol
lady is offline   Reply With Quote
Old 01-10-2008, 08:04 AM   #14
geek
 
Join Date: Oct 2007
Location: Florida
Posts: 285
Rep Power: 2588 freeloader has a reputation beyond reputefreeloader has a reputation beyond reputefreeloader has a reputation beyond reputefreeloader has a reputation beyond reputefreeloader has a reputation beyond reputefreeloader has a reputation beyond reputefreeloader has a reputation beyond reputefreeloader has a reputation beyond reputefreeloader has a reputation beyond reputefreeloader has a reputation beyond reputefreeloader has a reputation beyond repute
Default Re: Info about Mapp testing

People's comments are funny, but it is true that most of the things you are tested on will never be used in a management position. Most of the stuff is high school level stuff.

When I took the psych test (ethics test), the person told me to make sure I paid attention to the questions because they ask the same questions multiple times throughout the test to see if I answer consistently. Doesn't that pretty much give the purpose of the test away???

The Inbox test has some math on it and tests your ability to prioritize and manage time. You won't need those concepts at UPS. Excel does math for you and your workday will be 12 hours so no need to prioritize or manage time.

Seriously, good luck on the MAPP. It's not that difficult - just don't run out of time (everything is timed).
freeloader is offline   Reply With Quote
Old 01-10-2008, 09:38 AM   #15
Member
 
KBlakk's Avatar
 
Join Date: Dec 2007
Location: Newburgh, NY
Posts: 47
Rep Power: 0 KBlakk is an unknown quantity at this point
Default Re: Info about Mapp testing

MAPP is another 1 of those procedures to make UPS look more efficent than it actually is. as an hourly I have F/T sups come to me for problem solutions on a DAILY basis. but MAPP was supposed to help select the best possible candidate right? speaking as a person that has taken the MAPP "test" (if you want to dare call it that) I find it to be a waste of time. I feel work and true leadership should speak for itself any Joe can pass a scripted test.
KBlakk is offline   Reply With Quote
Old 01-10-2008, 03:12 PM   #16
I live dilbert
 
tieguy's Avatar
 
Join Date: May 2000
Posts: 7,399
Rep Power: 20241 tieguy has a reputation beyond reputetieguy has a reputation beyond reputetieguy has a reputation beyond reputetieguy has a reputation beyond reputetieguy has a reputation beyond reputetieguy has a reputation beyond reputetieguy has a reputation beyond reputetieguy has a reputation beyond reputetieguy has a reputation beyond reputetieguy has a reputation beyond reputetieguy has a reputation beyond repute
Default Re: Info about Mapp testing

Quote:
Originally Posted by lady View Post
Oh....im not looking to cheat...just wish to be prepared or be able to study if needed. The full-sup I have was in his position before the test was put in place so he is not sure whats on the test. I heard there was fractions, percentages, graphs and spreadsheets as well as the ethical management questions. Just want to go into the testing process confident and not worried.
Some of the test is profile/ psychology testing. Some of it tests whether you have the education to do the job.

The math is no more then general high school math. Some of it may be presented in a report format where you have to pick specific information out of the report and add it up to answer the question.

The situational questions are looking for your ability to analyse various situations. You then pick an answer. Of the five options one is most preferred , another the next most preferred and then three dud answers.
That part of the test will test your ability to not only pick the right answer but also test your ability to be consistent. So you may see the same type question phrased 7 or 8 different ways.

the wrong answers I have seen on this test are usually of the type:

1) non-confrontational - If you consistently select this answer option then you tend to avoid confrontation. Obviously we don't want our supervisors completely ignoring problems in their work area. One poster here joked about his boss giving him the deer in the headlights look and walking away. A better answer here would generally be an option to discuss the problem with the employees or seek the guidance of your boss if you are not sure how to handle the problem.

2) helpless / make no decision type - some problems you should be able to handle by discussing them with the employees affected. Some problems may be so severe that you need to get your boss involved immediately I.E. theft, discrimination , workplace violence etc. You will often see an option to discuss or subordinately delegate the problem upward. You have to analyze the situation and see if its one you should be able to handle on your own. We obviously don't want management folks who have to go to their boss for every problem. We train them and expect them to handle many situations with out help or at least make the first pass before going upward.

3) Fight the power answers - If you consistently pick these answers then you would be labeled someone who is probably a loner / hard head who constantly is unsupportive of company policy and tends to sympathize with the employee against the company in most cases. As a management person you are expected to represent the organizations interests and goals. You can disagree/ challenge/ ask questions with/or about those policies privately with your boss in the office. But you can not willingly violate those policies as a management representative.

Use this information not to pass a test but to reflect on your own personal traits. Sit down and do some soul searching about your style and your belief system. What type of management person are you. You may some some questions that may call for discipline to be taken against an employee. Your job in that situation would be to make sure you are thoroughly convinced that you have fully trained that employee and that employee fully understands what is expected of them before you go down that path.

Once you decide what your belief system entails then just try to be consistent in answering those questions.

someone else said they printed parts of the test. there are at least 5 different versions of each test floating around. The test is often updated to reflect current issues. His unethically acquired information may not be relevant.

Good luck.
__________________
The democrats claim they were duped into the iraq war by the same person they called the village idiot.
tieguy is offline   Reply With Quote
Old 01-10-2008, 03:19 PM   #17
I live dilbert
 
tieguy's Avatar
 
Join Date: May 2000
Posts: 7,399
Rep Power: 20241 tieguy has a reputation beyond reputetieguy has a reputation beyond reputetieguy has a reputation beyond reputetieguy has a reputation beyond reputetieguy has a reputation beyond reputetieguy has a reputation beyond reputetieguy has a reputation beyond reputetieguy has a reputation beyond reputetieguy has a reputation beyond reputetieguy has a reputation beyond reputetieguy has a reputation beyond repute
Default Re: Info about Mapp testing

Quote:
Originally Posted by KBlakk View Post
MAPP is another 1 of those procedures to make UPS look more efficent than it actually is.

this test has nothing to do with efficency. Its a very comprehensive test that develops a pretty thorough evaluation of your qualifictions and beliefs.

as an hourly I have F/T sups come to me for problem solutions on a DAILY basis. but MAPP was supposed to help select the best possible candidate right? speaking as a person that has taken the MAPP "test" (if you want to dare call it that) I find it to be a waste of time. I feel work and true leadership should speak for itself any Joe can pass a scripted test.
The mapp test would actually grade someone higher who asks for employee input / involvement. The last thing we want to promote is a know it all loner who thinks he/she was born with all the answers. There are times when a person needs to be a leader and make a decision on his own and more times when he/she should seek input/involvement from their workgroup.
__________________
The democrats claim they were duped into the iraq war by the same person they called the village idiot.
tieguy is offline   Reply With Quote
Old 01-10-2008, 03:46 PM   #18
Member
 
KBlakk's Avatar
 
Join Date: Dec 2007
Location: Newburgh, NY
Posts: 47
Rep Power: 0 KBlakk is an unknown quantity at this point
Default Re: Info about Mapp testing

Quote:
Originally Posted by tieguy View Post
The mapp test would actually grade someone higher who asks for employee input / involvement. The last thing we want to promote is a know it all loner who thinks he/she was born with all the answers. There are times when a person needs to be a leader and make a decision on his own and more times when he/she should seek input/involvement from their workgroup.
Tie this actually puts it into a different perspective for me. Are you in management?
__________________
UPS How can brown brainwash you?
KBlakk is offline   Reply With Quote
Old 01-10-2008, 08:00 PM   #19
I live dilbert
 
tieguy's Avatar
 
Join Date: May 2000
Posts: 7,399
Rep Power: 20241 tieguy has a reputation beyond reputetieguy has a reputation beyond reputetieguy has a reputation beyond reputetieguy has a reputation beyond reputetieguy has a reputation beyond reputetieguy has a reputation beyond reputetieguy has a reputation beyond reputetieguy has a reputation beyond reputetieguy has a reputation beyond reputetieguy has a reputation beyond reputetieguy has a reputation beyond repute
Default Re: Info about Mapp testing

Quote:
Originally Posted by KBlakk View Post
Tie this actually puts it into a different perspective for me. Are you in management?
yepper.
__________________
The democrats claim they were duped into the iraq war by the same person they called the village idiot.
tieguy is offline   Reply With Quote
Old 01-11-2008, 06:24 AM   #20
Member
 
KBlakk's Avatar
 
Join Date: Dec 2007
Location: Newburgh, NY
Posts: 47
Rep Power: 0 KBlakk is an unknown quantity at this point
Default Re: Info about Mapp testing

If you don't mind me asking at what level?
__________________
UPS How can brown brainwash you?
KBlakk is offline   Reply With Quote
Old 01-11-2008, 08:35 AM   #21
Senior Member
 
ImpactedTSG's Avatar
 
Join Date: Feb 2006
Posts: 372
Rep Power: 5379 ImpactedTSG has a reputation beyond reputeImpactedTSG has a reputation beyond reputeImpactedTSG has a reputation beyond reputeImpactedTSG has a reputation beyond reputeImpactedTSG has a reputation beyond reputeImpactedTSG has a reputation beyond reputeImpactedTSG has a reputation beyond reputeImpactedTSG has a reputation beyond reputeImpactedTSG has a reputation beyond reputeImpactedTSG has a reputation beyond reputeImpactedTSG has a reputation beyond repute
Default Re: Info about Mapp testing

Quote:
Originally Posted by tieguy View Post
His unethically acquired information may not be relevant.

Good luck.
Maybe the essay questions won't be the same, but they will be similar in structure and objectives to the current ones.

BTW, you sound so high and mighty. You've never fudged a number or timecard to meet the "balanced scorecard requirements"? If not, you are one of the few managers that haven't. I've sat in on or overheard a lot of meetings where they discussed ways to circumvent the numbers. That seems to be the only way to hit the lofty goals set by corporate.
__________________
0u7 0f br0wn and h4pp13r 7h4n 3v3r.
ImpactedTSG is offline   Reply With Quote
Old 01-17-2008, 10:07 PM   #22
Jdog
Anonymous
 
Posts: n/a
Default Re: Info about Mapp testing

Is there anyone out there that can give examples of the Panel Interview Questions? I am awaiting my Panel and would like to be a little more prepared. Thanks for your help.
  Reply With Quote
Old 01-18-2008, 04:38 AM   #23
geek
 
Join Date: Oct 2007
Location: Florida
Posts: 285
Rep Power: 2588 freeloader has a reputation beyond reputefreeloader has a reputation beyond reputefreeloader has a reputation beyond reputefreeloader has a reputation beyond reputefreeloader has a reputation beyond reputefreeloader has a reputation beyond reputefreeloader has a reputation beyond reputefreeloader has a reputation beyond reputefreeloader has a reputation beyond reputefreeloader has a reputation beyond reputefreeloader has a reputation beyond repute
Default Re: Info about Mapp testing

Quote:
Originally Posted by Jdog