Lurking
Agreed. Too many times I have had people come to me with problems, then when I address the problem with the company the person backs down or refuses to follow through with solutions to the problem.
Trick.
UPS as a whole is a decent company. Problem is when you have managers trying to cover their butts. How are you going to tell upper management that you, the sup, screwed up and cost the company money. Does not look good on any paperwork when it comes time for your review.
Every check that gets returned now is presumed a cash only COD by the COD department. After all, only the driver can screw up, never the shipper,
UPS or the COD department. And as has been said,
UPS really can not prove beyond a reasonable doubt that the package was cash only. Too many variables.
d
Re: COD dilema 
