Fired for signing for a dump stop.

2soon4me · 02-28-2008, 07:49 PM

Quote:

Originally Posted by Bad Gas!

Our old notices were brown and white before the yellow ones came out in 1985-6.DR started in 1983 in the south....You could also use release #'s or illegally door nob pkgs..

Door nob--I haven't heard that term in years.

UpstateNYUPSer · 02-29-2008, 04:19 AM

Dannyboy, I am curious what you would do if the person who originally signed the delivery notice is no longer working there. Do you take the time to have the new receiving clerk sign a notice or do you go based on the old one and, if so, what would you do if they can back and said so- and-so doesn't work here anymore and we don't do it that way anymore? Also, I don't mind you quoting me but please use the entire sentence, not just the portion that fits your opinion.

BigBrownSanta · 02-29-2008, 04:31 AM

He should've indirected all 90 packages to a neighboring business. lol.

dannyboy · 02-29-2008, 04:54 AM

NY

If you feel I took your statement on the mall delivery out of context, my appology. IMHO that was the point I was responding to, not the rest of the post.

I find that those people that quote and paste a 500 word post, and then respond with 5 words makes the thread awful long and hard to read when time if of the essence.

As for the person signing the delivery notice, since it is a memeber of management, that is not an issue. They can cancel it at any time, but only in advance, not after the fact. In 27 years of delivery, never ever had an issue. With management, loss prevention, or the customer.

d

UpstateNYUPSer · 02-29-2008, 04:19 PM

No offense taken and I also agree that the posters who quote an entire response just to add a few adds can be quite annoying, especially if they are the first person to reply to a thread as we just read the original thread and don't need to reread it.

BTW, thank for all of your effort on the L situation.

705red · 02-29-2008, 04:34 PM

I dont understand why he didnt just call the center? Put the ball in managements court, let them make the decision. When you do this your butt is covered all the time. His sup never would have let him just sit and wait and what would that receiving clerk have done when he saw me loading his 90 pieces of refused delivery back on to my truck.

dannyboy · 02-29-2008, 04:41 PM

NY

Thanks.
If you ever had your tail in the UPS sling, do you know what it feels like to go through it alone? I have, not a good feeling. And if I can help in any way, even if nothing more than to give an aged shoulder to cry on, then I shall when I can.

That is one of the breaking points during torture, to make you believe you are all alone.

One thing I do find interesting is the great diversity when posting on the do's and don'ts in this company called UPS. It would seem that in some areas things are run quite differently than others.

I guess that is one of the things that make this site so facinating.

d

brownmonster · 02-29-2008, 05:57 PM

This is a frustrating stop with an a hole as a recieving clerk. Just getting a dock to unload all the heavy crap is an accomplishment. It's an SI account, so you can't just bring it back at 5. That being said, he still should have waited.

browniehound · 02-29-2008, 06:11 PM

d,
Sounds like you were well ahead of the curve 'back n' the day'. Many of my business customers wish they could do what you just described. You know, the ones that are in and out of the office and only have a couple of employees.

When I was a cover driver, I never left anything on SDN for businesses. Eventually, after covering certain routes, specific customers would wonder why their parcel wasn't left.

This one route I covered had a stop in which the consignee was never there, yet left a note on his door insrtucing UPS to leave all packages and he signed his name. When I asked the regular driver what he does there, he said he SDNs it because of the permanent note of the office door.

It is a very safe area to leave stuff and he usually gets worthless materials. Anyone can gain access to the building which is an old house but there are only 2 businesses in the building in which neither has visitors from the general public.

But my question is, is this a legit practice? Using SDN on a note permanently taped to his door?

Thanks d, in advance

Brownie

Quote:

Originally Posted by dannyboy

I once left 285 packages on a delivery notice at a dock for a business. And you bet, I still have it in the filing cabinet. BUt I did have them before I left them.

My experience with delivery notices began back when we had to get signatures on each and every delivery. (pre DR days)

I noticed that 90% of the deliveries went to 5% of the population of where I was delivering. I hated to bring packages back, sometimes 10 or more a day. And in many areas, trying to find a neighbor home was a lost cause and could cost you 10 minutes or more.

So what I did was when I caught the customer home, I would get them to sign several delivery notices for me, for future deliveries. I explained to them why, and everyone of them were happy with the situation.

My paid day went down, and I had less then 2 sendagains a day. So while it took a little time up front, it paid off very well long term.

Now, without the signature on the delivery notice, it is a dishonest act, and when the crap hits the fan, it will have a termination for those that follow his orders. Even if you taped the conversation, you would get fired, and he might get a slap on the wrist.

d

scratch · 02-29-2008, 06:54 PM

We have always been told to NEVER Driver Release a business stop, it didn't matter it they left a signed delivery notice or a signed piece of paper saying it was alright. At one time, UPS used to keep a "Driver Release Letter" on file at the Center office. The consignee would sign a letter relieving UPS of any obligation to pay a claim if the package was stolen. Those went away years ago. Of course we have Basic now, its alright to DR those anywhere.

brownmonster · 02-29-2008, 07:44 PM

It's not a driver release if it's a signed delivery notice. SDN last name location comm or res see ya.

upsmanckp · 03-01-2008, 09:51 AM

We have a driver(in California) who is being hung out for a $10,000.00 high value that was DR'd on the other end(Texas) and then denied receipt. He signed the high value report and put it in the night supes hand. No record of that on any log which they destroy every week. I can't believe there is no automatic code 42 generated on a high value package! He received a Termination letter from the labor dept last week. Even when it deadlocks at panel he has been put through the ringer.

old brown shoe · 03-01-2008, 05:59 PM

I use to deliver to a place where they would not sign if they were on lunch or break. I would just ask them what their name was and after they told me they would ask why. Then I would tell them that I needed the name of the person who refused the delivery because we are sending their stuff back. Never had another problem getting a signature at lunch or break again. Let them explain to their boss why his stuff was sent back.

currahee · 03-01-2008, 06:08 PM

Quote:

Originally Posted by old brown shoe

I use to deliver to a place where they would not sign if they were on lunch or break. I would just ask them what their name was and after they told me they would ask why. Then I would tell them that I needed the name of the person who refused the delivery because we are sending their stuff back. Never had another problem getting a signature at lunch or break again. Let them explain to their boss why his stuff was sent back.

Exactly the way to deal with this problem. Gotta train your customers.

dannyboy · 03-01-2008, 06:27 PM

Quote:

Gotta train your customers

Ah..... might I suggest you train dogs.

You service customers.

And you let the customer know that in the case above, that the delivery needs to be made or the shipment has to go back.

Quote:

who is being hung out for a $10,000.00 high value that was DR'd on the other end(Texas) and then denied receipt. He signed the high value report and put it in the night supes hand. No record of that on any log which they destroy every week

Let me get this straight. The driver on the pickup end is fired? And they destroyed the logs and have no records? Sorry, something is not right on this one. Something is missing from the picture.

d

currahee · 03-01-2008, 07:04 PM

Danny by training i mean that letting the customer know that you cant stick around. I dont mean be a jerk . I service my customers very well(will do just about anything for some).They know i have a job to do and i have other customers to service also.

dannyboy · 03-01-2008, 07:09 PM

d

upsmanckp · 03-02-2008, 08:54 AM

Danny Boy...Just a small clarification.....The night Sup has a log for high values he processes. That log is long gone.....everything else is just as stated.

dannyboy · 03-02-2008, 10:11 AM

So they are terminating him without the paperwork that proves his inocence? Or guilt? I just dont see how that will stand up. If they destroy the paperwork that proves that I did my job properly, and then try and fire me because they claim I didnt, to bad.

d

HazMatMan · 03-02-2008, 10:16 AM

Quote:

Originally Posted by Big Babooba

What if you were at the house of a smoking hot babe. You lift up the mat and find a key with a note that says, "Let yourself in Big Boy, I'm upstairs in the tub having a bubble bath. Come on up and join me." Would you be paid over or run scratch for the day?

That's a tough call. What if the note was really left for the FedEx guy???

UpstateNYUPSer · 03-02-2008, 10:26 AM

"Training" customers goes hand in hand with customers "training" drivers. That is a simple way to define the learning curve a driver has when he bids and/or is learning a new route. The customers will train him on the particular nuances of their delivery and/or pickup stop and, in turn, the driver will train them as to how he does his job as each driver is different. My customers know that I am ready to go as soon as my bumper hits their dock and respond accordingly. I also have several customers who have trained me to call them when they have CODs so that the checks will be ready when I get there. I have several P/Us that have trained me to come back during certain times of the year (College Bookstore during the start of each semester) when they are not ready. I find it particularly frustrating when I am asked to either cover P/Us for another driver who has not taken the time to "train" these accounts or to help deliver in an area where the driver has not taken the time to "train" his customers.

This "training" does not happen overnight but the benefits of trained customers is priceless and makes for a smooth day.