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UPS needs some backbone with idiot customers...

This is a discussion on UPS needs some backbone with idiot customers... within the UPS Discussions forums, part of the Brown Cafe UPS Forum category; Dilligaf, you are right but only to a point. If the street sign has another sign saying something to the ...

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Old 04-12-2008, 06:51 PM   #51
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Default Re: UPS needs some backbone with idiot customers...

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Dilligaf, you are right but only to a point. If the street sign has another sign saying something to the effect of "Private Road/Way" attached to it then our access may in fact be limited; however, I don't think that this is the case here as there are several houses on this road and private roads are usually limited to one, or at most, two houses.
UPS lifer hit it on the head. If you are on a private drive with only one house, that person can prohibit you from coming onto their property. They must also take responsibility for the non delivery of their packages as a result.

But if there is one more house on that private drive, and those people order a package, there is implied consent to have you come onto their property to deliver the package. As long as you have the implied consent of the person who ordered the package, it does not matter how many no trespassing signs that are posted, they do not apply to us.

So there is no way he can keep you off the street/drive without getting the people to not order anything. the minute someone on the drive orders anything and it is shipped by UPS, that give you the implied consent to physically deliver the package.

That being said, when I was in DC on the project right before christmas, the guy that delivered in the neighborhood (between the white house and the Naval observitory) never shifted out of first. You could hear him go a block or two, all in first and wound out. (in our center it would be equipment abuse) But it sounded a lot worse loud wise than his going very fast. He was doing maybe 10, but it sounded like he was flying.

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Old 04-12-2008, 07:01 PM   #52
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Default Re: UPS needs some backbone with idiot customers...

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Originally Posted by dilligaf View Post
Griff, I have never said that I can't stand your attitude. After all, I do work at UPS. I have read many of your posts and alot of what you say, I believe, is the truth. But since you seem to feel that what I have to say means nothing (my apology earlier) then fine you got it. Effective immediately you are on my ignore list. Have a good life in your own anger.
What you have to say means plenty. Which is why I gave you positive reputation in response to your apology rather than a post. I guess you didn't see that, but maybe you will someday. Oh well.
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Old 04-12-2008, 07:16 PM   #53
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Default Re: UPS needs some backbone with idiot customers...

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Originally Posted by JustTired View Post
I'd rather deliver to 100 people who seemingly have nothing, than to 1 who thinks they own the world. Those who have next to nothing are generally more cheerful.
Amen to that!!! Over the years I've had a few run-ins with these kinds of people and it makes me crazy. I've just learned to take the approach that life is just too short to concern myself with them. I simply don't care.

I have recently been having a problem with a customer who refuses to control her aggressive dog. I called my sup from their driveway, letting him hear the dog, and he told me to bring it back. Even with next days. I honk the horn....no response....see ya tomorrow. They will get the picture eventually.

I just feel sorry for the neighbors. If I can't get out, they can't get their deliveries either. I make sure to let them know why when I see them! I think the neighbors will eventually call animal control on them.

Just don't get stressed over it. Stay calm and cordial. It will all blow over. After all, they're just boxes.
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Old 04-12-2008, 07:28 PM   #54
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Default Re: UPS needs some backbone with idiot customers...

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Originally Posted by Chnandler Bong View Post
After all, they're just boxes.
A good CM loves the smell of cardboard in the morning....
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Old 04-12-2008, 07:43 PM   #55
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Default Re: UPS needs some backbone with idiot customers...

It`s a big mistake to leave the car in 1st gear. it makes it sound like you are going much faster because the engine is at a high RPM. and that is what makes people think you are going too fast. you should leave it in a higher gear and shuttle by at maybe 20 to 25 mph but because the rpm is lower people think you are only going 5 mph. I do this in trailer parks all the time people don`t know the difference and no problems.
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Old 04-12-2008, 10:17 PM   #56
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Default Re: UPS needs some backbone with idiot customers...

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It`s a big mistake to leave the car in 1st gear. it makes it sound like you are going much faster because the engine is at a high RPM. and that is what makes people think you are going too fast. you should leave it in a higher gear and shuttle by at maybe 20 to 25 mph but because the rpm is lower people think you are only going 5 mph. I do this in trailer parks all the time people don`t know the difference and no problems.
This is exactly right! It is human nature! The higher the rev the faster they think you are going.

Thanks for sharing that comment!
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Old 04-12-2008, 10:39 PM   #57
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Default Re: UPS needs some backbone with idiot customers...

That's why kids put those stupid fart can mufflers on their little 4-cyl cars. They can't go fast so they just make 'em sound like they are.

They just sound like a pissed off weed eater to me.
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Old 04-13-2008, 05:40 AM   #58
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Default Re: UPS needs some backbone with idiot customers...

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Originally Posted by govols019 View Post
That's why kids put those stupid fart can mufflers on their little 4-cyl cars. They can't go fast so they just make 'em sound like they are.

They just sound like a pissed off weed eater to me.
My 1987 dodge truck with a 440 has a top speed of 87 and has straight pipes and is way louder then the fart cans and alot slower. What does this mean?
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Old 04-13-2008, 06:32 AM   #59
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Default Re: UPS needs some backbone with idiot customers...

It means that the wear and tear on a hen's butt does not significantly effect the price of an omelette in China.
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Old 04-13-2008, 07:38 AM   #60
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Default Re: UPS needs some backbone with idiot customers...

I would continue to deliver as usual to this area. Drive in 2nd gear and keep your speed low. Do not ignore the complaining customer if they speak to you. If they become abusive, tell them, calmly, that you will not take this form of abuse and call your supe then and there. Do not raise your voice at any time. The less you say, the better. Use "yes ma'am/sir" and all that. Do not get excited. That is what they want.
Like a twig on the shoulders of a mighty stream, just go with the flow.
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Old 04-14-2008, 11:13 AM   #61
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Default Re: UPS needs some backbone with idiot customers...

Sounds like how some would act here in Greenwich, CT

let me guess he thought you were going fast based on engine sound?
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Old 04-15-2008, 09:42 AM   #62
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Default Re: UPS needs some backbone with idiot customers...

The burden of proof is on the prosecution, not the defendant. If UPS pushed it I would ask that a Sup ride with me past the site. The more one involves himself, the more exposed he is.
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Old 04-16-2008, 10:18 AM   #63
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Default Re: UPS needs some backbone with idiot customers...

Tell the cust. to complain to the police and have an officer wait in the bushes one day with a radar gun. This will totally discredit them in the eyes of the law and will help your case if management gives you grief over it.
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