Was I Wrong?

[UpstateNYUPSer]

Originally Posted by soberups

I wish I had your route. I have a different PM routine than you do....I'm delivering packages as fast as I can in order to avoid bringing any back.

130 to 140 stops, 350 to 450 pkgs, 30 P/U stops, 200 pkgs P/U, 55 to 60 miles, 1-3 OCAs/day.

Dunkin Donuts daily 4-4:25pm, dinner 5:30-6pm at home (condo on del route), punch out at 6:30pm every day.


Still want to switch?

[big_arrow_up]

Originally Posted by UpstateNYUPSer

130 to 140 stops, 350 to 450 pkgs, 30 P/U stops, 200 pkgs P/U, 55 to 60 miles, 1-3 OCAs/day.

Dunkin Donuts daily 4-4:25pm, dinner 5:30-6pm at home (condo on del route), punch out at 6:30pm every day.


Still want to switch?

Sounds good but be carefull.....that kinda sounds like "VTBrown."

[UpstateNYUPSer]

Originally Posted by big_arrow_up

Sounds good but be carefull.....that kinda sounds like "VTBrown."

What are you talking about?

[browndevil]

Hey Thorn my only concern was attempting delivery during posted bus. hours. So I guess I would have tried to reattempt right they opened after 11:00am maybe that was why you got the cold shoulder

[looper804]

Originally Posted by UpstateNYUPSer

Yeah, I do. It's called customer service. I also do address corrections on the road, calling customers to verify or confirm an incomplete address and will normally retry COD send agains in the PM if I have time and the customers asks that I do so. The address corrections tend to upset my CM as they really should go through ECS but I hate send agains and he is young and will get over it. I will also go back to pickup stops if they ask me to and let my OMS know if I am available to help other drivers.

As for the award, it is amazing how far a simple "thank you" from a customer can go.

Don't you have clerks that are waiting to do address corrections at night? That's what their job is.I understand what you are saying but you can't do it all.
You wouldn't come back and wash the vehicle also.Or would you?

[Mike Hawk]

The other day I actualy saw a driver outside washing his truck as I was leaving, our local sort only washes 5 of the 30 ish routes a day.

[dino]

Originally Posted by Thorn

Hello everyone. I am newly registered to the forum but I have been reading here for a while. I really respect many of the people who post here regularly and hope some of you can give me some advice.

This morning, I had a next day air package for a business that doesn't open until 11 am. Knowing this, I made them my first stop just to kill the commit knowing I would be coming back later in the day when they were open. The package was a COD, so I put the shipper name and the amount on the delivery notice.

This afternoon about 4, I come back to this business, but I'm kind of in a hurry because I have to start my pickups at 4.

When I walk in, the owner is behind the counter ringing up a customer. I wait patiently for him to finish. When he's done, he starts to ring up another customer. Again, I wait patiently for him to finish. Finally, he says his wife will write the check. I look around and do not see anyone.
About that time, his wife walks in from the backroom. She passes by me and says she'll be back to write the check. After about another minute, she comes back in with the checkbook and asks me what's the amount. I tell her I left a delivery notice this morning with all the information on it. She tells me sorry, I guess we're lazy.

I look at my watch and realize I've already wasted 5 minutes here and I really have to start my pickups. I tell her I can't wait any longer and that I will return monday to deliver the package and for her to have the check ready when I get there. She seemed angry when I left.

Was I wrong to do this? I'm worried that she may have called in a complaint. I'm also worried that the hermit crabs that were in the box may die over the weekend. What should I do?

I would have made the first attempt in order to satisfy the commit time, but then between 11 and 12 I would have called them and explained why I had to make an attempt before their opening time. Then because it was a NDA and live animals I would have asked if this was a package that they needed asap or would later in the day be ok. This shows your concern for the customer amd a willingness to work with them. If they tell me they need the package asap we could arrange a meet or I would break trace at the earliest opportunity and deliver the package. No amount of advertising dollars can buy the goodwill that a driver can develop over time with his/her customers.

[UpsSuP1]

You did nothing wrong.

[looper804]

Originally Posted by dino

I would have made the first attempt in order to satisfy the commit time, but then between 11 and 12 I would have called them and explained why I had to make an attempt before their opening time. Then because it was a NDA and live animals I would have asked if this was a package that they needed asap or would later in the day be ok. This shows your concern for the customer amd a willingness to work with them. If they tell me they need the package asap we could arrange a meet or I would break trace at the earliest opportunity and deliver the package. No amount of advertising dollars can buy the goodwill that a driver can develop over time with his/her customers.

Where in the original post did it state that live animals were in the box?

[dino]

Originally Posted by looper804

Where in the original post did it state that live animals were in the box?

I'm also worried that the hermit crabs that were in the box may die over the weekend.

Right there.

[looper804]

Originally Posted by dino

I'm also worried that the hermit crabs that were in the box may die over the weekend.

Right there.

Sorry,I didn't know they were animals.

[barnyard]

Originally Posted by UpsSuP1

You did nothing wrong.

Except post an obvious troll.

TB

[dannyboy]

Per your instructions and training you did wrong.

When you run into a situation you done know how to handle on your own, you are to call the center and let the management team handle it. That is what they get paid for. That also removes the monkey off your back and places it right on theirs.

Also you did wrong when you look at it from the customers side. Your actions affect BOTH the shipper and the reciever. The actions of one should not punish the other. You also missed a golden oppertunity to build a relationship with the customer so this type of behavior would not happen again. Now, instead, there will be hard feelings instead of a genuine desire to speed you on your way. You never once thought like a customer.

And the third mistake you made was to do this on a weekend with a live cargo. They might survive an extra 24 hours in the box, but not a whole weekend as well. That in itself should have rung your bell as to what you should have done.

So yes, you did wrong on many different levels. But as Tie said, you already knew that by the way you stated your post.

As has been posted, I would have, and have waited on many occasions on a customer. I get paid by the hour. If you are going to be late on pickups or getting air back to the building, call the center. Its their problem and decision, not yours. You are to work as instructed by them, removing all liability for wrong decisions from your shoulders.

That being said, the way they treated the delivery was not very good either. But with proper communications with the customer, maybe this will not happen again?

d

[Thorn]

You're right, monday I will try to mend that fence with the customer.

It never occured to me to use the customer opens after commit time reason for late air. I only use that when I have an early am package that has already been attempted. I have always felt that I am not authorized to make that decision without prior approval from the customer.

[dino]

Originally Posted by Thorn

You're right, monday I will try to mend that fence with the customer.

It never occured to me to use the customer opens after commit time reason for late air. I only use that when I have an early am package that has already been attempted. I have always felt that I am not authorized to make that decision without prior approval from the customer.

You don't have to use (opens after commit time) once an air package has had a legitimate on time attempt completed. It will not show late when delivered on the second attempt that same day regardless of the time.

[UpstateNYUPSer]

Originally Posted by dino

You don't have to use (opens after commit time) once an air package has had a legitimate on time attempt completed. It will not show late when delivered on the second attempt that same day regardless of the time.

This is only true if both attempts are made by the same driver; however, if a different driver attempted the first delivery and a second driver attempts the second then the pkg will show up late in the second driver's board and he will then have to select Option A. You are right in that it will not show up late in the system but it will show up late in the DIAD.

[big_arrow_up]

Originally Posted by UpstateNYUPSer

What are you talking about?

Apparently you weren't around for VTBrown. Or maybe you just missed his posts. Well, you didn't miss anything. We'll leave it at that.