Reattempting a delivery...

[trplnkl]

Thursday I had a package for McDonalds, my first pass by was during the noon rush (no way was I gonna even try), the second was around 4ish pm. There were like 6 people working behind the counter, drive up window and kitchen area. Three customers inline. I moved to the end of the counter, set the small box on the counter and waited and waited and waited as more customers came in and were served without them even acknowledging my presence. 10 minutes pass by, still no one offered to sign, no one even said " be right with you" or "kiss my foot", I took the package and left: No signer available went into my svc cross.

[BigBrownSanta]

My philosophy is, one attempt per day unless directed otherwise. If directed to reattempt, I dup the second attempt and void the first attempt. My center management knows I will not reattempt voluntarily and packages have placed back on my truck for 4th and 5th attempts. Believe it or not, even some of those don''t get delivered.

The OMS's know that if someone needs their package, they can arrange to have them meet me at the UPS Store when I am picking up.

browniehound - as long as we're wishing, NDA to residentials should not be commited until end of day. I don't know how many times I have come back to deliver ground and found the NDA still sitting on the porch.

Scratch - good choice of words. It's consignees, not customers. Customers ship, consignees receive. The service is to the shipper, not the receiver. As long as the shipper gets paid and the package is out of their warehouse, they don't care how many attempts it takes to get delivered.

Big BS

[trplnkl]

Originally Posted by BigBrownSanta

If directed to reattempt, I dup the second attempt and void the first attempt.
Big BS

I reckon this is ok, if it works for you, but doing it this way you do not get time allowance for the delivery, either time. Next time you do this, BEFORE you void or use "dup" check your summary of stops completed. The number goes down when you void the the attempt and does not change when you use "dup". I even had to demonstrate this to my CM for him to believe me.

[BigBrownSanta]

Originally Posted by trplnkl

I reckon this is ok, if it works for you, but doing it this way you do not get time allowance for the delivery, either time. Next time you do this, BEFORE you void or use "dup" check your summary of stops completed. The number goes down when you void the the attempt and does not change when you use "dup". I even had to demonstrate this to my CM for him to believe me.

You're right. That's exactly why I do it. It's not my numbers, it's their numbers.

Big BS

[toonertoo]

Originally Posted by trplnkl

Thursday I had a package for McDonalds, my first pass by was during the noon rush (no way was I gonna even try), the second was around 4ish pm. There were like 6 people working behind the counter, drive up window and kitchen area. Three customers inline. I moved to the end of the counter, set the small box on the counter and waited and waited and waited as more customers came in and were served without them even acknowledging my presence. 10 minutes pass by, still no one offered to sign, no one even said " be right with you" or "kiss my foot", I took the package and left: No signer available went into my svc cross.

Mcdonalds, Put it on the list with Walgreens, at least at McDonalds, you can "see" you are being ignored.
Screw them too, tomorrow is another day!! Courtesy works both ways.

[dilligaf]

Our McD's is set up with an open ended counter. When I deliver to them I walk around the counter and stand in the middle of their paths. Busy or not, I never have a problem getting a signature.

[looper804]

Once you get EDD/PAS if you void a stop or do not hit DUP when redelivering the same day your manager will have a chat with you about your methods.Before EDD/PAS I also voided redeliveries and never used the DUP key.After our chat I am now educated on proper redelivery methods.

[trplnkl]

Originally Posted by looper804

Once you get EDD/PAS if you void a stop or do not hit DUP when redelivering the same day your manager will have a chat with you about your methods.Before EDD/PAS I also voided redeliveries and never used the DUP key.After our chat I am now educated on proper redelivery methods.

I'm sorry looper, I'm confused about your post. Please explain.
Scenario: You go to a stop and can't leave package for what ever reason and hit stop complete w/ proper exception noted. You then re-attempt later......then what is the proper redelivery method ?

[looper804]

Originally Posted by trplnkl

I'm sorry looper, I'm confused about your post. Please explain.
Scenario: You go to a stop and can't leave package for what ever reason and hit stop complete w/ proper exception noted. You then re-attempt later......then what is the proper redelivery method ?

You scan the pkg,hit the DUP key,get signature,hit stop complete.Done.No voiding.According to the Sup that runs the PAS/EDD voiding pkgs and not hitting DUP key messes up the PAS/EDD system.Not sure how but we have been pcm'd on it many times.Drivers that don't use the DUP key are briught in to the office and are directed to do so in the future or face discipline.

[upsdude]

Simple test in our center. If you have previously scanned the package (same day) you must use the "Dup" key.

I don't worry about time credit for a 2nd attempt. We don't abide by UPS numbers anyway, check the contract. Fair day's work, fair day's pay, do your best and give 100%.

[The-UK-Guy]

Originally Posted by looper804

Once you get EDD/PAS if you void a stop or do not hit DUP when redelivering the same day your manager will have a chat with you about your methods.Before EDD/PAS I also voided redeliveries and never used the DUP key.After our chat I am now educated on proper redelivery methods.

we use EDD. If I go to a stop and its closed I sheet it up as closed then and there. If i go back later, for whatever reason then I sheet it up again. The fact is it is two stops. INTEGRITY, people , You put everything in the board that you do in your workday. If I make two attempts on a package then i get two stops. Another example of this is delivering to condos or apptmts, if the resident isnt home then NI1 scan info note stop complete. then i rescan it , deliver, left at , manager ,signature, enter. thats double credit also. No one has ever told me different and I`m not cheating or looking for a quick extra stop Im recording what im doing , when i`m doing it

[toonertoo]

Originally Posted by The-UK-Guy

we use EDD. If I go to a stop and its closed I sheet it up as closed then and there. If i go back later, for whatever reason then I sheet it up again. The fact is it is two stops. INTEGRITY, people , You put everything in the board that you do in your workday. If I make two attempts on a package then i get two stops. Another example of this is delivering to condos or apptmts, if the resident isnt home then NI1 scan info note stop complete. then i rescan it , deliver, left at , manager ,signature, enter. thats double credit also. No one has ever told me different and I`m not cheating or looking for a quick extra stop Im recording what im doing , when i`m doing it

While yes you are recording your time correctly, thats not the way they want it done HERE. I also thought you really should show how your time is being used....but forenot. If you duplicate 5 stops, that means they can give you five more tomorrow, til you have no time in the day to reattempt.

[brownmonster]

We have so many misloads and can't finds and people running packages to each other that there's no way any supe would have a clue about who did what and why.

The system that is supposed to save money just makes us look stupid.

[browniehound]

Originally Posted by scratch

I make reattempts whenever possible if they are not too far out of the way. I basically cover most of my area running NDAs first. When I get on my trace, I will make reattempts on NDAs while in that neighborhood. If I have time, I will reattempt a Ground if I am driving past it on the way to make my Pick Ups or heading back to the building. I don't like looking at the same packages two days in a row, and the consignee is very happy with UPS too.

I agree with you 100% Scratch. If the stop is in my area during my pick-ups I will make a re-attempt, or if the stop is in the area that I take back to the center.

I was talking about re-attempts that are miles away from the trace you are running. It defeats the purpose of trying to run effeciently when some egg-head needs his I-pod on a friday before he goes skiing for the weekend but can't stay home to sign for it when he knows its coming that day!

I know I get paid by the hour, but the job is difficult enough to do each stop once. It makes it impossible when consignees and pick-up accounts are asking you to come back a 2nd time

[dilligaf]

Since we are discussing re-attempts and misloads........what is everyone doing with their misloads? Are you delivering out of area or are you getting them to the right driver? Some of us are being told that we have to deliver our misloads while others (special) are allowed to hand off to the right driver?
Hope I didn't hi-jack!!!!!!!!

[scratch]

Originally Posted by dilligaf

..what is everyone doing with their misloads?

It depends on the situation. Sometimes I run them and sometimes I have to meet another driver. This morning a Preload Supe had to bring a Left in Building out to me. And sometimes my OnCar/Shuttle Driver will come and get it off me if it is too far away. We don't have an AM Air Driver that can do this stuff.

[The-UK-Guy]

Originally Posted by toonertoo

While yes you are recording your time correctly, thats not the way they want it done HERE. I also thought you really should show how your time is being used....but forenot. If you duplicate 5 stops, that means they can give you five more tomorrow, til you have no time in the day to reattempt.

gotcha ! I forgot to mention I only re deliver if I have the time

[UpstateNYUPSer]

Originally Posted by dilligaf

........what is everyone doing with their misloads? Are you delivering out of area or are you getting them to the right driver?

Both. My delivery route has pickup stops that belong to another driver so any misloads, moved or any other pkgs for his area I leave at his P/U stops for him to P/U and deliver. Misloads that I have that are close to my area I run off if possible. Bad PALs or misloads that are too far for me to run off I leave at our MBE store and ODS the center to have them P/U, which is what they want me to do. If I have any questions I simply call the center for direction.

The loader for my pkg car also loads 2 other cars, both of which deliver to a town about 1 hour away from my area. This, of course, is where most of the misloads come from and these are the pkgs that I end up leaving at MBE for the center to deal with.

[bellesotico]

Originally Posted by trplnkl

Thursday I had a package for McDonalds, my first pass by was during the noon rush (no way was I gonna even try), the second was around 4ish pm. There were like 6 people working behind the counter, drive up window and kitchen area. Three customers inline. I moved to the end of the counter, set the small box on the counter and waited and waited and waited as more customers came in and were served without them even acknowledging my presence. 10 minutes pass by, still no one offered to sign, no one even said " be right with you" or "kiss my foot", I took the package and left: No signer available went into my svc cross.

You were generous. I drive saturdays and encountered that same waiting game in our local Target store...but was quickly set straight by my best friend who has been driving full time for 13 years...5 minute max..if that.