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| How would you handle this?This is a discussion on How would you handle this? within the UPS Discussions forums, part of the Brown Cafe UPS Forum category; On my previous route I had an elderly gentleman who did not know how to write a check. He would ...  | | 
06-21-2008, 07:06 AM
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#26 | | Senior Member
Join Date: Oct 2007
Posts: 2,939
Rep Power: 18736 |  Re: How would you handle this?
On my previous route I had an elderly gentleman who did not know how to write a check. He would receive CODs and he would simply hand me the checkbook, I would fill out the check and then hand the book back to him so that he could sign his name. Yeah, it took a little longer but, as Scratch just said, compassion in dealing with those less fortunate than us is something we should all strive to attain. On the other hand, I had a lady who was simply too lazy to write her own checks--I did not fill hers out for her and would ask her for payment and when she balked would leave a delivery notice and come back the following day. I don't condone laziness and would have had an earful for Scratch's cover driver for not taking the extra few seconds to ensure that the elderly lady received her much needed medication.
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06-21-2008, 07:17 AM
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#27 | | 22 year driver
Join Date: Mar 2007 Location: Midwest
Posts: 739
Rep Power: 5716 | Re: How would you handle this?
On my previous route I had what I think must have been an autistic guy. I remember the first time I delivered to him I handed him the diad and stylus and, of course, he turned it the wrong way to sign. When I tried to correct him he just mumbled something and brushed me off, so like we have all done before, I just let him sign the way he wanted. When I get the diad back and hit the signature key his signature was perfect- he had signed his name right to left AND upside down and it was legible and nice. I looked up at him and he had this HUGE grin on his face like " Yeah-go try that at home!" It was the damndest thing I'd seen in a long time.
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06-21-2008, 07:21 AM
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#28 | | 22 year driver
Join Date: Mar 2007 Location: Midwest
Posts: 739
Rep Power: 5716 | Re: How would you handle this?
I also used to have a guy on the route who had some kind of palsey. He was real independent and insisted on doing everything for himself. He always insisted to sign. That's fine with me and I never had a problem with that, but he was a drooler and I could never clarify the signature until I got back to the package car and gave the diad a bath. He was a good guy, but I don't miss THAT at all!
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06-22-2008, 10:29 AM
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#29 | | Senior Member
Join Date: Apr 2007 Location: Sedona, Arizona - Red Rock Country
Posts: 1,149
Rep Power: 11844 | Re: How would you handle this?
[quote=hseofpayne;356720] Quote:
Originally Posted by UPS Lifer  This is the correct answer. I have seen more than my share of these type of situations as a driver and a manager.
When in doubt use good common sense. If unsure call the center.
So what your saying is, if you were to go looking for common sense, the center would be the first place you looked?!!!!!! Just kidding, I just never saw a coorelation between the two! | I guess if you chop up my original post you would make the correlation. LOL! However I did not make a correlation based on my original post.
Here's what I am really saying.... If you can't figure out on your own what is good common sense call the center and put the monkey on their back so you don't get in trouble. | |
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06-22-2008, 10:54 AM
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#30 | | Senior Member
Join Date: Oct 2006 Location: Queens, NY
Posts: 292
Rep Power: 2069 | Re: How would you handle this?
Only at Foster. | |
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06-22-2008, 12:50 PM
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#31 | | Just Words On A Screen
Join Date: Jun 2008 Location: North East USA
Posts: 855
Rep Power: 1622 | Re: How would you handle this?
Quote:
Originally Posted by tieguy This is a terrific example of how we look at the disabled. your coming to his door won't be the first request the person has had for a signature. Many answers here attempt to make the decision for the disabled person. He is missing his arms not his brain. Therefore the first question would be to inform him that a signature is required and ask him how he would like to supply that signature. If he does not have a means such as his mouth or foot then you could follow soberups's lead and sign for him as he did.
But too often we think we have to make the decision of how to sign for the disabled person. |
Ding Ding Ding - THAT is the correct answer. You need a signature. Tell customer he needs to sign. He'll know how to sign it, no reason for it to have taken a second thought, let alone a first.
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06-22-2008, 01:04 PM
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#32 | | Senior Member
Join Date: Oct 2007
Posts: 2,939
Rep Power: 18736 | Re: How would you handle this?
But that still doesn't rule out the possibility that the consignee simply cannot sign our DIAD and that is where common sense and compassion have to come in to play.
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06-22-2008, 01:11 PM
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#33 | | Senior Member
Join Date: Apr 2008 Location: Rock Ridge
Posts: 196
Rep Power: 1128 | Re: How would you handle this?
Quote:
Originally Posted by dragracer66 I'll bet his name was Bob!!!!  | And his one legged Irish wife named Eileen...
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06-22-2008, 01:12 PM
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#34 | | Senior Member
Join Date: Apr 2008 Location: Rock Ridge
Posts: 196
Rep Power: 1128 | Re: How would you handle this?
I have Indians on the rout I'm doing that can't read/write. I scribble something and put Patel as the last name....
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06-22-2008, 01:19 PM
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#35 | | Unknown Acrobat
Join Date: Jul 2007 Location: Louisiana I think! :P
Posts: 429
Rep Power: 6732 | Re: How would you handle this?
Quote:
Originally Posted by Hedley_Lamarr I have Indians on the rout I'm doing that can't read/write. I scribble something and put Patel as the last name.... | Thats too funny, I think they are all named Patel, I know at least the ones that sign my DIAD are  ! | |
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06-22-2008, 01:27 PM
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#36 | | Senior Member
Join Date: Apr 2008 Location: Rock Ridge
Posts: 196
Rep Power: 1128 | Re: How would you handle this?
Quote:
Originally Posted by PassYouBy Thats too funny, I think they are all named Patel, I know at least the ones that sign my DIAD are ! | You must work in Edison Center NJ. Patel means "farmer" in Hindi, BTW. If you need to ask what their last name is in Hindi it's. TU-MANNA-LAST-NAME-KYAR-A-HEY..Why they understand "LAST-NAME" when you preface it by "tu manna" and suffice it by "kyar a hey." I'll never know....
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06-22-2008, 01:51 PM
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#37 | | 22 year driver
Join Date: Mar 2007 Location: Midwest
Posts: 739
Rep Power: 5716 | Re: How would you handle this?
I thought Patel translated to "innkeeper". Seriously-that is what I was told here and the majority of hotels/motels are owned by Patels.
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06-22-2008, 02:00 PM
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#38 | | Just Words On A Screen
Join Date: Jun 2008 Location: North East USA
Posts: 855
Rep Power: 1622 | Re: How would you handle this?
Quote:
Originally Posted by Hedley_Lamarr I have Indians on the rout I'm doing that can't read/write. I scribble something and put Patel as the last name.... | ROFLMAO!
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06-22-2008, 02:01 PM
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#39 | | Just Words On A Screen
Join Date: Jun 2008 Location: North East USA
Posts: 855
Rep Power: 1622 | Re: How would you handle this?
Quote:
Originally Posted by Hedley_Lamarr And his one legged Irish wife named Eileen... | If he were missing his legs also, he could be Matt?
Hang him up on the wall, then, he could be ART?
Thow him in the water, he can be BOB?
(Can you tell I have too many kids?)
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06-22-2008, 02:05 PM
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#40 | | Anonymous | Re: How would you handle this?
Quote:
Originally Posted by upsgrunt I thought Patel translated to "innkeeper". Seriously-that is what I was told here and the majority of hotels/motels are owned by Patels. | I don't care what it means, theres just something fishy about the whole gas station/ hotel/Dairy Queen/Quiznos running lot of them! I have heard Patel translates to Innkeeper, but if thats true, Pakistan must not have ant Innkeepers left in the country! | |
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06-22-2008, 02:09 PM
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#41 | | golden ticket member
Join Date: May 2000 Location: San Clemente, CA.
Posts: 15,068
Rep Power: 18814 | Re: How would you handle this?
One-legged waitresses work at I-Hop !!
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06-22-2008, 02:43 PM
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#42 | | Senior Member
Join Date: Apr 2008 Location: Rock Ridge
Posts: 196
Rep Power: 1128 | Re: How would you handle this?
Quote:
Originally Posted by upsgrunt I thought Patel translated to "innkeeper". Seriously-that is what I was told here and the majority of hotels/motels are owned by Patels. | Keep in mind that a sales lady from UPS told me that Patel means farmer in Hindi. So I as they do, really, really don't have any Idea of what I'm talking about.... 
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06-22-2008, 02:44 PM
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#43 | | Senior Member
Join Date: Apr 2008 Location: Rock Ridge
Posts: 196
Rep Power: 1128 | Re: How would you handle this?
Quote:
Originally Posted by But Benefits Are Great! ROFLMAO! | When in doubt put Patel, or Singh.....
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NOW GO DO THE VOO-DOO THAT YOU DO SOOO WEEEEELLLL!!!! | |
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06-22-2008, 03:44 PM
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#44 | | Is it time to go home yet
Join Date: Aug 2006 Location: Foster Ave
Posts: 508
Rep Power: 2117 | Re: How would you handle this?
Quote:
Originally Posted by Hedley_Lamarr I have Indians on the rout I'm doing that can't read/write. I scribble something and put Patel as the last name.... | Fine,but would you do it with a $7000.00 value? | |
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06-22-2008, 05:09 PM
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#45 | | Bitingthe Hand that Feeds
Join Date: Mar 2008 Location: Oregon, Hillsboro center
Posts: 1,001
Rep Power: 19107 | Re: How would you handle this?
Quote:
Originally Posted by But Benefits Are Great! If he were missing his legs also, he could be Matt?
Hang him up on the wall, then, he could be ART?
Thow him in the water, he can be BOB?
(Can you tell I have too many kids?) | Put him in the mailbox and call him Bill.
Take him water skiing and call him Skip.
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06-22-2008, 05:11 PM
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#46 | | Bitingthe Hand that Feeds
Join Date: Mar 2008 Location: Oregon, Hillsboro center
Posts: 1,001
Rep Power: 19107 | Re: How would you handle this?
Quote:
Originally Posted by Hedley_Lamarr And his one legged Irish wife named Eileen... | No, his one-legged wife is Japanese, and her name is Irene.
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