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| One IssueThis is a discussion on One Issue within the UPS Discussions forums, part of the Brown Cafe UPS Forum category; If you could address the highest level of management with one issue, what would it be?...  | | 
06-26-2008, 06:32 AM
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#1 | | ADKtrails
Join Date: Dec 2007 Location: Albany New York
Posts: 515
Rep Power: 5134 |  One Issue
If you could address the highest level of management with one issue, what would it be? | 
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06-26-2008, 06:46 AM
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#2 | | Senior Member
Join Date: Jun 2007 Location: Orlando, FL
Posts: 600
Rep Power: 1799 | Re: One Issue
Safety. | |
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06-26-2008, 06:55 AM
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#3 | | Moderator
Join Date: Jul 2002 Location: North New England
Posts: 4,797
Rep Power: 12280 | Re: One Issue
How we stopped providing excellent service to our customers. We now supply mediocre service. | |
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06-26-2008, 07:17 AM
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#4 | | Senior Member
Join Date: May 2008 Location: Northern California
Posts: 187
Rep Power: 518 | Re: One Issue
Employee morale. Why is there such a level of distrust between mgmt and employees?  | |
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06-26-2008, 07:31 AM
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#5 | | Senior Member
Join Date: Aug 2004
Posts: 234
Rep Power: 7125 | Re: One Issue
Quote:
Originally Posted by over9five  How we stopped providing excellent service to our customers. We now supply mediocre service. | What do you think our on time frequency is? What % of packages are delivered on the correct day and time?
Did you know that UPS measures every pacakge for service and visibility? When a service failure is found, its charged to the appropriate operation.
P-Man | |
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06-26-2008, 07:39 AM
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#6 | | Member
Join Date: Jun 2007
Posts: 46
Rep Power: 269 | Re: One Issue
P-500s without power steering and 3-point belts. | |
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06-26-2008, 08:11 AM
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#7 | | Senior Member
Join Date: Jan 2008
Posts: 293
Rep Power: 2034 | Re: One Issue
Quote:
Originally Posted by over9five How we stopped providing excellent service to our customers. We now supply mediocre service. | How about service to the employees. Try a little respect for starters. | |
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06-26-2008, 08:16 AM
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#8 | | Moderator
Join Date: Jul 2002 Location: North New England
Posts: 4,797
Rep Power: 12280 | Re: One Issue
Actually PMan, I refer to our service since PAS. I remember when the customer knew what time it was, not by their watch, but by seeing the UPS driver walk thru their door. Now many of our customers have no idea when we'll show up. (We don't either!). I realize this doesn't affect time in transit. As long as it shows up before they close, it's on time!
I also realize it's something we had to give up to stay profitable, but it's still sad. | |
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06-26-2008, 08:27 AM
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#9 | | Senior Member
Join Date: Aug 2004
Posts: 234
Rep Power: 7125 | Re: One Issue
Quote:
Originally Posted by over9five Actually PMan, I refer to our service since PAS. I remember when the customer knew what time it was, not by their watch, but by seeing the UPS driver walk thru their door. Now many of our customers have no idea when we'll show up. (We don't either!). I realize this doesn't affect time in transit. As long as it shows up before they close, it's on time!
I also realize it's something we had to give up to stay profitable, but it's still sad. | So, your concern is not meeting the commit day/time, but servicing commercial customers in the morning?
P-Man | |
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06-26-2008, 09:21 AM
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#10 | | Senior Member
Join Date: Dec 2004 Location: East Coast
Posts: 1,358
Rep Power: 8699 | Re: One Issue
Quote:
Originally Posted by over9five As long as it shows up before they close, it's on time! | We show up just before closing time adding a day to the customers "Transit Time".
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06-26-2008, 09:33 AM
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#11 | | Leaker On the Jax Slide!!
Join Date: Mar 2007 Location: Jacksonville,FL Hub 3229D
Posts: 421
Rep Power: 1654 | Re: One Issue
Too many to choose but I'd start with Management-Employee relations
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I Love UPS....I Just Hate How They Run It | |
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06-26-2008, 10:00 AM
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#12 | | "The Son of UPS"
Join Date: Mar 2008 Location: West Phoenix
Posts: 244
Rep Power: 1862 | Re: One Issue
giving drivers a fair amount of work everyday instead of too much
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I can't get this big brown stain off my resume... | |
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06-26-2008, 10:42 AM
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#13 | | ADKtrails
Join Date: Dec 2007 Location: Albany New York
Posts: 515
Rep Power: 5134 | Re: One Issue
I would hope that there is a small chance that some of the ideas on this site get through to the top and use the info for the good of UPS....Not me or anyone else because we are all UPS. | |
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06-26-2008, 10:55 AM
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#14 | | geek
Join Date: Oct 2007 Location: Florida
Posts: 322
Rep Power: 2661 | Re: One Issue
Quote:
Originally Posted by feeder53 I would hope that there is a small chance that some of the ideas on this site get through to the top and use the info for the good of UPS....Not me or anyone else because we are all UPS. | As hopeful as you are, I doubt any of this gets anywhere near any c-level execs. It's probably on the list of sites that are monitored regularly by some weenies in the legal department though.
If I had anything to say to the big guys, I would only say it for the sake of personal satisfaction because lord knows they wouldn't act on it. | |
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06-26-2008, 12:04 PM
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#15 | | Senior Member
Join Date: Dec 2002 Location: between the Sun and the Moon
Posts: 1,183
Rep Power: 861 | Re: One Issue
The S#$%%Y uniforms from Twin Hill. | |
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06-26-2008, 12:57 PM
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#16 | | Just Words On A Screen
Join Date: Jun 2008 Location: North East USA
Posts: 577
Rep Power: 1516 | Re: One Issue
Please clean the bathrooms. Please. As a guy, it has to be pretty bad to be afraid of a urinal, for God's sake.
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"If There Is A Five Year Wait For People To Have Your Job, You Have A Damn Good Job" | |
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06-26-2008, 01:25 PM
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#17 | | Senior Member
Join Date: May 2007 Location: Las Vegas
Posts: 407
Rep Power: 1040 | Re: One Issue
Quote:
Originally Posted by But Benefits Are Great! Please clean the bathrooms. Please. As a guy, it has to be pretty bad to be afraid of a urinal, for God's sake. | The porters(janitors) here get $25/hr. You'd think they'd be cleaner. | 
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06-26-2008, 01:26 PM
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#18 | | Senior Member
Join Date: May 2007 Location: Las Vegas
Posts: 407
Rep Power: 1040 | Re: One Issue
Why are there more belt and part time sups on this belt than preloaders? | |
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06-26-2008, 04:29 PM
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#19 | | Senior Member
Join Date: May 2006
Posts: 1,259
Rep Power: 7226 | Re: One Issue
How about having sales reps that actually get back to the customer with answers to their questions within 24 hours. | |
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06-26-2008, 06:16 PM
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#20 | | Senior Member
Join Date: Sep 2007
Posts: 337
Rep Power: 4193 | Re: One Issue
Quote:
Originally Posted by pretzel_man So, your concern is not meeting the commit day/time, but servicing commercial customers in the morning?
P-Man | I have a feeling what Over9.5 is trying to say is that customers, once upon a time, knew exactly when the UPS man was going to walk through the door with their delivery. Didnt have to be in the morning, just consistent day to day. That was/is a big deal to customers. Anymore there is no telling what time we will show up. Could be 10am, could be 3pm, could be 5 minutes before closing time.
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06-26-2008, 06:26 PM
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#21 | | IYQYQR
Join Date: Sep 2007 Location: northern az
Posts: 1,223
Rep Power: 5854 | Re: One Issue
How about CSR's doing their jobs instead of the drivers having to do our jobs and theirs. I speak of the on call pick ups where we have to fill out ASD's and GSD's.
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Live as if you were to die tomorrow, Learn as if you were to live forever. Ghandi | |
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06-26-2008, 06:46 PM
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#22 | | Senior Member
Join Date: Aug 2006
Posts: 377
Rep Power: 110 | Re: One Issue
Morale and dispatch. | |
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06-26-2008, 06:56 PM
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#23 | | Junior Member
Join Date: Aug 2007
Posts: 16
Rep Power: 0 | Re: One Issue
Quote:
Originally Posted by feeder53 If you could address the highest level of management with one issue, | | |
