Fixing trace problems in EDD

AKCoverMan · 09-28-2008, 01:57 PM

As a cover driver I see trace problems on most of the routes I cover. The regular drivers are used to these hickups in the route and just deliver the stops in the order that makes sense rather than the route in EDD.

What process do you use in your center to get problems in EDD cleaned up?

upsdude · 09-28-2008, 02:11 PM

Welcome to Brown Cafe!!

The dispatch sup is supposed to fix these problems. The dispatch sup in my center doesn't and will not fix any trace issues. He would rather say he did fix it and the computer changed it all by it's self.

soberups · 09-28-2008, 02:59 PM

One solution...which is rather brutal yet highly effective...is to just turn your brain completely off, forsake all logic and common sense, and run the route strictly according to EDD with NO deviation from the trace. The route will fail of course, but at least you will be able to point to EDD and proudly claim to have run 100%. You can then offer to continue to run 100% and let your mangement team decide what they want to do. Usually, this approach will help your management team to develop and maintain the "sense of urgency" they need to make the necessary corrections to your route in a timely manner. If one day doesnt do the trick, two or three almost certainly will. It is a safe tactic for the driver to use, because the company is going to have a difficult time imposing disciplinary action towards a driver whose only "crime" is to work 100% as directed.

rocket man · 09-28-2008, 03:11 PM

tell your cm he will fix it tomorrow

UpstateNYUPSer · 09-28-2008, 04:31 PM

Unfortunately, as a cover driver, it is not up to you to correct any problems with the DOL. You should pass along any suggestions that you have to the regular driver and let that person take it from there. I would be upset if the cover driver made any changes to my DOL without checking with me first. This is not to say that your input is not valued or that the changes that you would suggest would not be helpful. It is just not your place to change the DOL on a route that is not yours.

stevetheupsguy · 09-28-2008, 06:21 PM

Quote:

Originally Posted by soberups

One solution...which is rather brutal yet highly effective...is to just turn your brain completely off, forsake all logic and common sense, and run the route strictly according to EDD with NO deviation from the trace. The route will fail of course, but at least you will be able to point to EDD and proudly claim to have run 100%. You can then offer to continue to run 100% and let your mangement team decide what they want to do. Usually, this approach will help your management team to develop and maintain the "sense of urgency" they need to make the necessary corrections to your route in a timely manner. If one day doesnt do the trick, two or three almost certainly will. It is a safe tactic for the driver to use, because the company is going to have a difficult time imposing disciplinary action towards a driver whose only "crime" is to work 100% as directed.

I've run my route at 100% a few times just to piss people off. I've actually had the dispatch supe print me a copy of the DOL and I've put the streets in the proper order and even told them odd or even high to low. I handed the copies back little by little and eventually the DOL was in the right order. Funny how UPS goes by the same trace as the post office. Don't they know we run things differently???

Quote:

Originally Posted by UpstateNYUPSer

Unfortunately, as a cover driver, it is not up to you to correct any problems with the DOL. You should pass along any suggestions that you have to the regular driver and let that person take it from there. I would be upset if the cover driver made any changes to my DOL without checking with me first. This is not to say that your input is not valued or that the changes that you would suggest would not be helpful. It is just not your place to change the DOL on a route that is not yours.

This is very true, collaboration is better than fixing something alone that's not even yours to begin with. Talk to the normal driver and see what he says. Take it easy also, as he may not be so receptive to the idea at first. Listen to what he has to say as well, he may have a point.

helenofcalifornia · 09-28-2008, 06:39 PM

Ditto that. Don't change something that is not yours.

tourists24 · 09-28-2008, 07:12 PM

I believe in customer service ahead of trace, so I run my route the way that makes the most sense. I usually run 50-60% trace. I have tried to get our dispatch mgr to let me come in and set things up in a better way, but he is always too busy. So until things change, I will make sure I take care of my customers first. If mgt starts to hold my feet to the fire, then I will work as instructed (as Sober has stated).

stevetheupsguy · 09-28-2008, 07:28 PM

Quote:

Originally Posted by tourists24

I believe in customer service ahead of trace, so I run my route the way that makes the most sense. I usually run 50-60% trace. I have tried to get our dispatch mgr to let me come in and set things up in a better way, but he is always too busy. So until things change, I will make sure I take care of my customers first. If mgt starts to hold my feet to the fire, then I will work as instructed (as Sober has stated).

Ditto, tourist24. I usually start my route from wherever I finish my air and work it from there. Unless I am absolutely slammed, then I run it 100% by edd.

AKCoverMan · 09-28-2008, 07:48 PM

Quote:

Originally Posted by UpstateNYUPSer

Unfortunately, as a cover driver, it is not up to you to correct any problems with the DOL. You should pass along any suggestions that you have to the regular driver and let that person take it from there. I would be upset if the cover driver made any changes to my DOL without checking with me first. This is not to say that your input is not valued or that the changes that you would suggest would not be helpful. It is just not your place to change the DOL on a route that is not yours.

I hear you and I agree but I am not talking about changing how a bid driver runs his route. I am talking about fixing EDD to match how the bid driver actually runs his route. Fixing obvious odd/even up/down problems. Getting rid of pickups for places that have not existed for years.

And getting new streets added to the DOL so that drivers in our remote areas don't have to contend with 5-15 "NIS" stops that are not counted in their panned dispatch.

New Englander · 09-28-2008, 09:06 PM

Trace can not easily be fixed at the center level. They have to put a proposal together and send it up the ladder to who ever in their area does the numbers.

As stupid as it sounds.

dragon · 09-28-2008, 09:52 PM

New Englander who ever told you that little tid bit fed you a line.....

UpstateNYUPSer · 09-29-2008, 03:51 AM

Trace problems can indeed (and should) be fixed at the center level.

wornoutupser · 09-29-2008, 04:00 AM

Quote:

Originally Posted by dragon

New Englander who ever told you that little tid bit fed you a line.....

Same story in my building. We are told that Atlanta has to do it all and nothing EVER gets fixed here.

Chnandler Bong · 09-29-2008, 05:44 AM

Quote:

Originally Posted by AKCoverMan

I hear you and I agree but I am not talking about changing how a bid driver runs his route. I am talking about fixing EDD to match how the bid driver actually runs his route. Fixing obvious odd/even up/down problems. Getting rid of pickups for places that have not existed for years.

And getting new streets added to the DOL so that drivers in our remote areas don't have to contend with 5-15 "NIS" stops that are not counted in their panned dispatch.

I would still speak with the driver before talking to management. When you get your own route, you will understand. Some drivers are just so jaded by management that they won't do anything to help operations go any smoother. Some have tried to make necessary changes but have hit a brick wall. It's his/her call to make. Going behind their back will only hurt your relationship with someone you will be working with for years.

Mike Hawk · 09-29-2008, 03:02 PM

Quote:

Originally Posted by New Englander

Trace can not easily be fixed at the center level. They have to put a proposal together and send it up the ladder to who ever in their area does the numbers.

As stupid as it sounds.

Quote:

Originally Posted by wornoutupser

Same story in my building. We are told that Atlanta has to do it all and nothing EVER gets fixed here.

They are lying to you, they don't want the hassle of changing it.

upsdude · 09-29-2008, 03:15 PM

The RDO, DOL, Trace or what ever they call it can be fixed in center. One of my co-workers stayed in the center this morning and his DOL was fixed in 30 minutes. We have a new sup who's previous assignment was dispatch sup in another center. Since the do nothing dispatch sup is on vacation this week the new guy is getting things done.

I'm anxious to have mine fixed, looks like it will be, soon!

New Englander · 09-29-2008, 04:55 PM

Quote:

Originally Posted by New Englander

Trace can not easily be fixed at the center level. They have to put a proposal together and send it up the ladder to who ever in their area does the numbers.

As stupid as it sounds.

Minor stuff can be...everything else goes to Hudson NH, we were told this when it was implemented and are told this now even after having a remote route pulled back to the center. That caused major problems to his trace.

dcdriver · 09-29-2008, 05:02 PM

Quote:

Originally Posted by New Englander

Trace can not easily be fixed at the center level. They have to put a proposal together and send it up the ladder to who ever in their area does the numbers.

As stupid as it sounds.

That is wrong, do they as do the add/cuts. It is handle center level

dcdriver · 09-29-2008, 05:07 PM

Ask the driver how to run the route. I always leave trace directions in my log for when Iam out or on vaction. Most driver in our center do the same, its sucks when your next day back you have to clean the route up. Help the cover drivers out or they can screw you.

AKCoverMan · 10-02-2008, 12:11 PM

Quote:

Originally Posted by Chnandler Bong

I would still speak with the driver before talking to management. When you get your own route, you will understand. Some drivers are just so jaded by management that they won't do anything to help operations go any smoother. Some have tried to make necessary changes but have hit a brick wall. It's his/her call to make. Going behind their back will only hurt your relationship with someone you will be working with for years.

Again, I sooo hear you. We are not a large center, only about 35 bid routes, 5 air routes and about 10 cover drivers. Any change I am talking about has been fully discussed with the drivers involved... this is a frequent topic during shop talk sessions before PCM.

I guess I should have stated such in my OP, it never would cross my mind to change how a bid driver runs his route. I just want access to that information by having the trace show up in EDD that way. Even so I would not want even that change made with out the bid driver in the loop.

In our center the dispatch sup also is the ft sup for the preload. We used to have a separate ft sup for the preload but then she went to IE and the dispatch sup does both.

Fixes do happen but slowly and some bid drivers don't bother to bring the dispatch sup these problems anymore because they don't think anything will happen. They work around it everyday by looking thru EDD and then working in the order that makes sense. Some drivers are remote-starters and almost are never in the building to talk to the dispatch supe.