New Pharmacy Delivery Procedure in DIAD - Brown Cafe

UpstateNYUPSer · 10-08-2008, 04:13 PM

I was just wondering if anyone else has run in to this while delivering to a pharmacy. I had 10 pkgs for the outpatient pharmacy at our local hospital and the stop had a "!" next to it so I knew there would be a note w/instructions for this delivery. There was--when I scanned the first box, a note came up that said "Del to pharmacy". Scanning each of the remaining boxes produced the same note. The problem with this is you have to basically hit the scan button twice for each box--one push of the scan button clears the note and the second push actually scans the package. After I had delivered the pkgs and was getting ready to complete the stop, another note came up: "Did you deliver to pharmacy?" and you had to press Y or N accordingly before you could complete the stop.

I know that there is an emphasis on proper delivery to pharmacies and had just completed the DIAD training on this but I have to say that I think what I went through on this delivery was a bit much.

Has anyone else run in to this yet and, if so, I'd like your opinion(s) on it. Thanks.

dannyboy · 10-08-2008, 04:21 PM

upstate

yup, new feature. it would seem that some drivers take the training on new methods, and then go out and do things like they always have in the past.

this way, the company has all the needed paperwork should you screw it up to take progressive action on those drivers.

drug misdeliveries are something ups takes very seriously. unless we improve our service then we lose the business.

d

UpstateNYUPSer · 10-08-2008, 04:28 PM

Thanks for the information.

stevetheupsguy · 10-08-2008, 04:48 PM

I deliver to a few pharmacy's as well, upstate, and it's the same as you. I don't really see a fix, as each package has it's own barcode and info, which would make the delivering to pharmacy note pop up over and over. Guess it's just UPS's way of playing it safe rather than sorry.

dannyboy · 10-08-2008, 04:52 PM

in our building there have been a series of issues involving grocery chains that now have a pharmacy in them. in the past drivers have left the delivery at the back door with anyone that would sign for it.

not any more. not with all the problems with controlled drugs disapearing from our system, or packages that the customer claims we never delivered.

i recall a driver that got busted. he would deliver to the drug store, they would count the deliveries, and sign for the packages. he would then drive off. at the next stop, he would scan a package that contained the drugs he was after, and then stop complete. thus, he would claim he delivered the package, but instead he would walk off with the drugs.

last i heard he was still in jail.

d

What'dyabringmetoday??? · 10-08-2008, 05:31 PM

Quote:

Originally Posted by UpstateNYUPSer

I was just wondering if anyone else has run in to this while delivering to a pharmacy. I had 10 pkgs for the outpatient pharmacy at our local hospital and the stop had a "!" next to it so I knew there would be a note w/instructions for this delivery. There was--when I scanned the first box, a note came up that said "Del to pharmacy". Scanning each of the remaining boxes produced the same note. The problem with this is you have to basically hit the scan button twice for each box--one push of the scan button clears the note and the second push actually scans the package. After I had delivered the pkgs and was getting ready to complete the stop, another note came up: "Did you deliver to pharmacy?" and you had to press Y or N accordingly before you could complete the stop.

I know that there is an emphasis on proper delivery to pharmacies and had just completed the DIAD training on this but I have to say that I think what I went through on this delivery was a bit much.

Has anyone else run in to this yet and, if so, I'd like your opinion(s) on it. Thanks.

The longer it takes the more you make. I am sure you will agree that you should simply do as you are told and don't let the extra time bother you. It will be okay.

dilligaf · 10-08-2008, 06:08 PM

We haven't started that yet that I know of. Of course, I was on vacation last week. We did have the diad training 2 weeks ago and I thought it was funny that the training said we were to stop complete - pharmacy. We don't have 'pharmacy' as an option. I had to laugh.

stevetheupsguy · 10-08-2008, 06:14 PM

Quote:

Originally Posted by dilligaf

We haven't started that yet that I know of. Of course, I was on vacation last week. We did have the diad training 2 weeks ago and I thought it was funny that the training said we were to stop complete - pharmacy. We don't have 'pharmacy' as an option. I had to laugh.

Option #9 is pharmacy, here. Hey dilli? What does dilligaf mean, anyways. Saw a pick up truck with that written on the tailgate the other day.

New Englander · 10-08-2008, 06:17 PM

Quote:

Originally Posted by What'dyabringmetoday???

The longer it takes the more you make. I am sure you will agree that you should simply do as you are told and don't let the extra time bother you. It will be okay.

Wow....good insight!

New Englander · 10-08-2008, 06:18 PM

Quote:

Originally Posted by stevetheupsguy

Option #9 is pharmacy, here. Hey dilli? What does dilligaf mean, anyways. Saw a pick up truck with that written on the tailgate the other day.

Do I look like I give a f#@k!

rod · 10-08-2008, 06:22 PM

Quote:

Originally Posted by stevetheupsguy

Option #9 is pharmacy, here. Hey dilli? What does dilligaf mean, anyways. Saw a pick up truck with that written on the tailgate the other day.

dilligaf-do I look like I give a f____

rod · 10-08-2008, 06:23 PM

is there an echo in here

dilligaf · 10-08-2008, 06:35 PM

Steve, I was told by a little birdie about urban dictionaries (online). It's quite effective when you run across a term that you don't know. I have used it a few times.

stevetheupsguy · 10-08-2008, 06:39 PM

Quote:

Originally Posted by New Englander

Do I look like I give a f#@k!

Quote:

Originally Posted by rod

dilligaf-do I look like I give a f____

Quote:

Originally Posted by dilligaf

Steve, I was told by a little birdie about urban dictionaries (online). It's quite effective when you run across a term that you don't know. I have used it a few times.

Thanks!!! But dilligaf? Ha Ha Ha.... Did I use it right?

BigBrownSanta · 10-08-2008, 06:42 PM

The way it was explained to me by the manager of walgreens is that the drugs are controlled substances, and by law, can only be handled by pharmacists. At the time I thought it was BS.

wornoutupser · 10-08-2008, 06:57 PM

Quote:

Originally Posted by BigBrownSanta

The way it was explained to me by the manager of walgreens is that the drugs are controlled substances, and by law, can only be handled by pharmacists. At the time I thought it was BS.

If this is true, why are we allowed to DR the same drugs at a house? It all falls back to the driver if some kids picks up the package. I have had a problem with this for years and I was told DO NOT get a signature for these packages.

brownmonster · 10-08-2008, 07:04 PM

If you make a safe delivery it does not fall back on the driver. It falls back on the company that employs the driver and instructs him on what to do.

BigBrownSanta · 10-08-2008, 07:10 PM

Quote:

Originally Posted by wornoutupser

If this is true, why are we allowed to DR the same drugs at a house? It all falls back to the driver if some kids picks up the package. I have had a problem with this for years and I was told DO NOT get a signature for these packages.

I do not know why we DR drugs but have to go to the pharmacy to deliver them. It was not explained to me in a polite conversation, more of a yelling match.

BLACKBOX · 10-08-2008, 07:30 PM

There is nothing worse than waiting in line at the pharmacy while the pharmacist explains how a drug is to be taken and the questions they have to answer. When you have like 5 people in front of you you feel like yelling READ THE ****** LABEL!!!!!

dannyboy · 10-08-2008, 08:33 PM

not all drugs are controlled drugs.

if you are delivering one of the controlled medications, you will be required to get a signature.

for other types, no.

i too think that ups should get signatures on all pharmaceuticals delivered to a residential stop. but not my call

d

sortaisle · 10-08-2008, 09:44 PM

The way I look at it, if it's at a grocery store, then I just got one more stop. We have a store called Fred Meyer over here and it's an all in one type store...so there could be up to 4 stops just at that one place. It doesn't bother me that I already have to walk through the store after making my dock delivery there, cause I have to go and make a delivery to the bank and then to the Jewelry Department where I have a pickup as well. The pharmacy is between them so it's no big deal for me.

govols019 · 10-09-2008, 12:02 AM

Quote:

Originally Posted by UpstateNYUPSer

After I had delivered the pkgs and was getting ready to complete the stop, another note came up: "Did you deliver to pharmacy?" and you had to press Y or N accordingly before you could complete the stop.

If you hit N the DIAD will not allow you to complete the stop. Hitting Y is the only option.

wornoutupser · 10-09-2008, 04:02 AM

Quote:

Originally Posted by dannyboy

not all drugs are controlled drugs.

if you are delivering one of the controlled medications, you will be required to get a signature.

for other types, no.

i too think that ups should get signatures on all pharmaceuticals delivered to a residential stop. but not my call

d

Danny,
I agree with you 100%.
I deliver in a small town and I know most of my customers well.
That being said, I know pretty much what they are receiving.
A case in point: I had a cancer patient and we were delivering morphine to them. I knew that this was a controlled class ll narcotic, yet it kept coming in without a signature required. I was getting one to cover myself.
On a Friday, I had one for them and they were out at the doctor. I called in to my supervisor and got into a roaring "discussion" on this. I was told that I had been stealing the time to get a signature for these deliveries and I was INSTRUCTED to DR the package in a DR bag and LEAVE IT HANGING ON A GATE!

Yeah, lets just leave narcotics hanging for the neighbor thugs to steal!

We lost that account over this one DR. The shipper should have required a signature but to leave morphine was one of the stupidist calls that I have EVER seen here!

UpstateNYUPSer · 10-09-2008, 04:03 AM

It just seemed like overkill to me which is why I was asking for other opinions. I'd like to thank you all for your responses.

dannyboy · 10-09-2008, 07:01 AM

upstate

its because of this type of pinhead

Quote:

my supervisor and got into a roaring "discussion" on this. I was told that I had been stealing the time to get a signature for these deliveries and I was INSTRUCTED to DR the package in a DR bag and LEAVE IT HANGING ON A GATE!

you as the driver are the only one that is able to make the call if the delivery is safe or not. leaving a package hanging from the gate is not ever a safe delivery.

we have food city here. each store has a bank, pharmacy, video store, some have vision centers, medical clinic etc. i always delivered to them from the front, using the shopping carts when they got a lot. managers really loved the fact the packages got where they were supposed to be.

d