United Package Smashers

[ups79]

Originally Posted by Fnix

The shifter trucks at my building recently got a metal bar welded to the front bottom of them so instead of running packages over it pushes them out of the way of the truck.

It probably is magnetic also, right?

[diesel96]

Death to all swing door trailers and the knuckleheads that don't use catch nets and load seperaters!!!

[Big Babooba]

Originally Posted by new2ups

I see heavy boxes falling apart almost everyday. Almost all of them are taped together with one strip of the cheapest packaging tape you can buy.

"Would these people go shark fishing with 20 pound test?"

What i love are the people who reuse boxes. They'll use a half a roll of tape to seal the top and do nothing about the worn out, half torn tape on the bottom of the box. When I point it out to them, they get all huffy. I tell them that the contents usually fall out of the bottom of the box due to the effects of gravity. The next day, same situation - same person. Some people just don't learn.

[Channahon]

Originally Posted by Fnix

The shifter trucks at my building recently got a metal bar welded to the front bottom of them so instead of running packages over it pushes them out of the way of the truck.

And the bar also picks up any nails, screws, metal seals to prevent flat tires. Although the metal seals should never make it on property if the guards are doing their jobs. Removing the seals and putting them in a recycling bin. Just another way to generate revenue for UPS and help the environment.

Safety, perfomance. and cost issues addressed at the same time. Every little bit helps.

[FromBluetoBrown]

Originally Posted by toonertoo

you got a better chance of seeing GOD.

I've heard the Voice of GOD, he said "Why is the boxline off!! Somebody find the reset NOW!!"

[mathematics]

i cant find the site. anyone have a link?

[freeloader]

I personally don't see anything wrong with the package smashers website. When you visit Amazon.com or any of the large online retailers, you can read or write reviews of the products. Ebay has the feedback rating system. Ever hear of Consumer Reports? But you can't go on ups.com and write a review of the good or bad service you received. So package smashers, among others, provides the outlet. Actually there are tons of "sucks" websites out there and not just for UPS. To me it's just a place for people to report their good or bad experiences with UPS, whether it's as a customer or as an employee.

Sure some people improperly pack their shipment. But some people follow the rules and their stuff still gets broken, lost, stolen or whatever. This is usually when the person is at wit's end because the shipment was probably important and they feel completely helpless. This is where good customer service should kick in and guide the customer through the entire claims process. Not at UPS. Call a few numbers, get the run-around, get accused of bad packaging, and then wait.

Claims are a joke. If you go to a UPS Store or UPS Customer Counter and have them check your packaging, or better yet, package the shipment for you (for a premium charge of course) and it gets broken, they STILL try to deny your claim even though THEY packed it.

Over the years, the pride and prestige of working at UPS has dwindled. When $8 an hour was a good wage, people took pride in their work. These days they can't keep a full staff, $8.50 an hour stinks so the quality of work suffers. Couple that with the weight limit increase from 70 to 150 (whenever that was) and you have small packages and envelopes being crushed by 150 pounders because they don't process them separately.

[Fighting4yourRights]

Originally Posted by mathematics

i cant find the site. anyone have a link?

This looks like the link:

http://www.unitedpackagesmashers.com/

Forum here:

http://www.unitedpackagesmashers.com/smf/index.php

...some interesting reading

[westsideworma]

Originally Posted by FromBluetoBrown

I've heard the Voice of GOD, he said "Why is the boxline off!! Somebody find the reset NOW!!"

LOL

[satellitedriver]

Originally Posted by Big Babooba

What i love are the people who reuse boxes. They'll use a half a roll of tape to seal the top and do nothing about the worn out, half torn tape on the bottom of the box. When I point it out to them, they get all huffy. I tell them that the contents usually fall out of the bottom of the box due to the effects of gravity. The next day, same situation - same person. Some people just don't learn.

You just nailed one of my pet peeves.
About six months ago, I had a 45lb electric motor fall out of the bottom of a box.
It dug into my shin bone.
Three doctors visits and a couple days missed work and all I have to show for it is a scar.
PAX
PS.
It took 3 courses of antibiotics and a month to heal.
It was kind of funny at the doctors office when the P.A. took off the bandage I had applied and said "Oh my God".
I reminded her on my second visit to be a little more careful with the way she verbally reacts to wounds.

[UnitedPackageSmashers]

Originally Posted by toonertoo

Its a stupid site, its a good place to go when you are mad at ups, but most of us know that our pkgs make it through usually OK. Go there and you get a different reason to be mad. There are the dunderheads who put their footprint in the middle of pkgs, It happens, and stuff gets open and falls apart, usually the shippers fault, not always but usually.

Its the shipper's fault when this kinda stuff happens? Please tell me you are joking. YouTube is full of videos. People e-mail me more videos and pictures all the time.

Originally Posted by satellitedriver

Then, show us the way.
Guide us with your wisdom, and tell us what you think.

I am working on a new feature for the site. When its up, I am sure there will be alot more hollering. I'm not gonna spill the beans yet. But its good. Trust me on this one.

[Harley Rider]

Originally Posted by Big Babooba

What i love are the people who reuse boxes. They'll use a half a roll of tape to seal the top and do nothing about the worn out, half torn tape on the bottom of the box. When I point it out to them, they get all huffy. I tell them that the contents usually fall out of the bottom of the box due to the effects of gravity. The next day, same situation - same person. Some people just don't learn.

Real easy to deal with this situation............. Don't pick up the package! Management has stressed to us numerous times not to pick up a package that doesn't look like it will make it through the system. I have done it on several occasions. Even had to get a few acct. reps off their lazy butts a few times to deal with a few larger shippers that wouldn't pack their stuff worth a crap.

[BigBrownSanta]

Originally Posted by Harley Rider

Real easy to deal with this situation............. Don't pick up the package! Management has stressed to us numerous times not to pick up a package that doesn't look like it will make it through the system. I have done it on several occasions. Even had to get a few acct. reps off their lazy butts a few times to deal with a few larger shippers that wouldn't pack their stuff worth a crap.

What's the time allowance for package inspection?

Which came first the chicken or the egg?

If the shipper feels that their package is packed good enough to be shipped and we accept it, who's to blame?

UPS has calculated the cost of damages and it seems they are satisfied with the current cost, otherwise, they would make adjustments to our work day. That hasn't happened. It's quantity over quality.

[IDoLessWorkThanMost]

Originally Posted by freeloader

I personally don't see anything wrong with the package smashers website. When you visit Amazon.com or any of the large online retailers, you can read or write reviews of the products. Ebay has the feedback rating system. Ever hear of Consumer Reports? But you can't go on ups.com and write a review of the good or bad service you received. So package smashers, among others, provides the outlet. Actually there are tons of "sucks" websites out there and not just for UPS. To me it's just a place for people to report their good or bad experiences with UPS, whether it's as a customer or as an employee.

Sure some people improperly pack their shipment. But some people follow the rules and their stuff still gets broken, lost, stolen or whatever. This is usually when the person is at wit's end because the shipment was probably important and they feel completely helpless. This is where good customer service should kick in and guide the customer through the entire claims process. Not at UPS. Call a few numbers, get the run-around, get accused of bad packaging, and then wait.

Claims are a joke. If you go to a UPS Store or UPS Customer Counter and have them check your packaging, or better yet, package the shipment for you (for a premium charge of course) and it gets broken, they STILL try to deny your claim even though THEY packed it.

Over the years, the pride and prestige of working at UPS has dwindled. When $8 an hour was a good wage, people took pride in their work. These days they can't keep a full staff, $8.50 an hour stinks so the quality of work suffers. Couple that with the weight limit increase from 70 to 150 (whenever that was) and you have small packages and envelopes being crushed by 150 pounders because they don't process them separately.

Incase you're completely out of the loop, the UPS stores and customer counters don't handle claims. I laugh at customers when they come into the counter asking me to pay their shipping for a broken item, or for a late NDA. I reiterate ; laugh out loud at naive requests. you have to call the 800 # for damage claims and missing pkgs. If it isn't in the system, it's as good as nonexistant.

[Fredless]

Originally Posted by UnitedPackageSmashers

Its the shipper's fault when this kinda stuff happens? Please tell me you are joking. YouTube is full of videos. People e-mail me more videos and pictures all the time.



I am working on a new feature for the site. When its up, I am sure there will be alot more hollering. I'm not gonna spill the beans yet. But its good. Trust me on this one.

Every package is supposed to withstand a 4 foot drop.

Cry me a river. You think FedEx, USPS or DHL is any different?

[Channahon]

Originally Posted by freeloader

Claims are a joke. If you go to a UPS Store or UPS Customer Counter and have them check your packaging, or better yet, package the shipment for you (for a premium charge of course) and it gets broken, they STILL try to deny your claim even though THEY packed it.

Take a look at this- guaranteed claims for damages or lost packages when the UPS store packs your package for you?

Not sure why it took so long for that to happen, but should promote customer loyalty and increase revenues for the UPS store owners.

http://www.theupsstore.com/psp/

[freeloader]

Originally Posted by Channahon

Take a look at this- guaranteed claims for damages or lost packages when the UPS store packs your package for you?

Not sure why it took so long for that to happen, but should promote customer loyalty and increase revenues for the UPS store owners.

http://www.theupsstore.com/psp/

That would make too much sense. It should have always been that way.

[over9five]

"Death to all swing door trailers and the knuckleheads that don't use catch nets and load seperaters!!!"

My God, ain't that true! Why don't we require catch nets and load supports on ALL loads over 90%???

I was moving a trailer onto a door the other day, and as I hooked up I noticed the whole unit was covered in frost. Thick frost, front to back including the glad hands. It wasn't a reefer unit. When I opened the first barn door, about 30 Omaha Steaks coolers fell out. Those plastic wrapped coolers slide real good. The whole trailer was Omaha Steaks.

Oh......thats why it was all frosted.......!

[freeloader]

Originally Posted by over9five

My God, ain't that true! Why don't we require catch nets and load supports on ALL loads over 90%???

You'd think with all the crappy walls that get built that they'd put more emphasis on the use of load retainers. Who are we kidding, we all know the only wall that counts is the last one. I know that's what I did when I was a loader (many YEARS ago).

[MrFedEx]

When I was a seasonal feeder driver I was always amazed when I picked-up trailers from the BNSF yard and then watched them opened at the local center. If the trailer had barn doors, about 50 to 100 packages would fall from the top of the load (directly to the ground) after the seal was broken and the doors opened. I would just basically step back and hope to not be hit by someone's computer dropping from 13 ft high. Completely bulked-out, with no load locks or restraining devices of any kind. Most of our trailers are loaded the same way. If I was a customer, I'd be pissed too.

[UnitedPackageSmashers]

Originally Posted by Fredless

Every package is supposed to withstand a 4 foot drop.

Cry me a river. You think FedEx, USPS or DHL is any different?

That 4ft drop to include a kick, or throwing it onto a porch? How about throwing them onto the truck? Or throwing it onto the porch and taking out houseplants? All that is the shipper's fault too? Sorry, you'll have to excuse me if I continue to disagree.

What about the parcels with intact labels that UPS doesn't even bother to try and deliver? And yes, there are some of those and I have irrefutable proof of same. Just wait. Monday at 5 PM CST, I am releasing the story. I am just waiting for UPS's PR lady to get back to me with their comments (if any) and then off it goes.

Personally, I have experienced alot fewer casualties when shipping DHL and I have done a TON of DHL this year. Maybe I am just lucky. Who knows.

[ncamara]

Originally Posted by cashmen

Ive notice over the years that Auto places are the worst to package things....they just throw it in the box with no bubble wrap and 1 tape over the box that has been uses 20 times!!

And it's usually duct tape too.

[govols019]

We deliver several million packages a day and a few get damaged. Who'd ever of thunk it?

[big_arrow_up]

Originally Posted by UnitedPackageSmashers

That 4ft drop to include a kick, or throwing it onto a porch? How about throwing them onto the truck? Or throwing it onto the porch and taking out houseplants? All that is the shipper's fault too? Sorry, you'll have to excuse me if I continue to disagree.

What about the parcels with intact labels that UPS doesn't even bother to try and deliver? And yes, there are some of those and I have irrefutable proof of same. Just wait. Monday at 5 PM CST, I am releasing the story. I am just waiting for UPS's PR lady to get back to me with their comments (if any) and then off it goes.

Personally, I have experienced alot fewer casualties when shipping DHL and I have done a TON of DHL this year. Maybe I am just lucky. Who knows.

You prefer DHL huh? Well, how about DHL driver realeasing computers and other electronic equipment at houses where everyone that drives or walks by can see them? Or even better....driver releasing packages (including computers) outside of businesses that are closed? I have personally seen these things happen and have heard customers complain about DHL too. And let's even get into the topic of their crapy uniforms with untucked shirts and sagging pants. You are probably the same type of idiot that gets on all of our nerves on a daily basis. There are at least a few people just like you on every route across the planet. You know.....the dumb arses that wait until we show up to try and go buy a money order. Or leave there apartment number off of their address when they order something and then blame us. Or calling and complaining after we attempt their package 3 times and say it's our fault. Get the idea?

[satellitedriver]

Originally Posted by UnitedPackageSmashers

Trust me on this one.

Trust is a thing that I give sparingly.
So far, you have not earned one Iota.