[trplnkl]

from upsmashers own article:
[quote]On 09/18/04, the invoice arrived but the package had not. So on 09/20/04, John called UPS billing to get the tracking number of the package. They gave it to him, it was 65359321106. When John tracked it online, it showed as having been delivered to Richmond, VA and signed for by “JUNG OVERGOODS” on 09/09/04.[/qoute]

This isn't a UPS tracking number format I have ever seen before. Anyone else?

[retired]

LOL! This story is on the front page of that silly website. His latest self promotional scheme is to declare that he was banned from Brown Cafe as revenge for that over hyped "news" article he wrote. If that story was so offensive to UPSers that it got him banned from this site why wasn't the link to it deleted. If it is so powerfully offensive why has it been one of the news links on the front page of this site for the past couple of days?

He thinks he's really a bad ass. He poses such a huge threat to UPSers that he was banned from our site. Give me a break, all he wants is to create some controversy so more people will to go to his web site built solely to publicize UPS service failures.


Brown Cafe “Bans” United Package Smashers Webmaster

December 18, 2007 – 10:20 pm Revenge for publishing The UPS / Cargo Largo Connection was swift over at Brown Cafe, an Internet forum where alot of UPS employees congregate. Most of them like their jobs and insist that they’d never hurt a package. Additionally, most of them also dislike me, because I don’t like some of the things UPS does. In a thread started on the topic of this website more than a year before I joined the site by another user - who happens to be a UPS Employee who likes his job - I mentioned the fact that I was working on a major story that would be a big deal. I routinely patrol the internet to see what people are saying about this site so I can find leads on more stories. Several BrownCafe users doubted the legitimacy of my claim and said as much publicly, so when I published the story, I posted a link to it there.
After all, it was relevant to the thread and was not spam. United Package Smashers does not sell anything on this website except the truth and the price for that is free. Note that we are working to bring back the ever-popular UPS store with all-new products, so that will soon change. But if I was looking to spam my site (which I don’t need to do, I have already been written up in Forbes Magazine and Smart Money Magazine - the only things I have yet to conquer with this site are USA Today, The New York Times, Wall Street Journal, The Washington Post and CNN), as some of the Brown Cafe users claimed. Anyway, I digress.
Almost immediately, I started having trouble with my Brown Cafe forum account. When I access the site through a proxy server, it loads right away. And when I access it on my own PC after I have cleared my cookies and cache, it works great. Several friends who I asked to check it were able to get in just fine. But as soon as I login, the server loads very slowly, I get random server busy errors, redirected to the main page and other various performance issues. Now, Brown Cafe runs vBulletin, a software package that competes with Simple Machines Forum (which we use here) and one of the most popular “hacks” for vBulletin is a program called Miserable User. Basically, it lets the admin of a given forum harass and annoy specific end users for the sheer fun of it.
Its a shame people can’t take a more respectable approach to online debating a viewpoint and instead have to use their moderator or admin status to get rid of users whose viewpoints they don’t agree with in order to “win” the debate. Civilized debates is something we have all the time here at United Package Smashers. And for that matter, debating is something I like doing. I am good at it. One of my gifts is that of the poison pen - as this site attests. But I don’t ban people from our forum that I disagree with, I let them write their comments to posts on the front end and I even approve them in the moderation system. Then again, I suppose all this just might have something to do with the mentality that both UPS management and Browncafe have in common: if we don’t agree with it, it must be silenced.

[freeloader]

Here's the questions I have:

Why didn't he have the return shipment insured for more than $100?
Where is the original 1Z tracking # from the return shipment?
How did he receive only the invoice?


Also, I worked in a good sized hub and I saw the overgoods cage and it was almost always a mountain of junk. I'm sure there is plenty of stuff where the shipper or receiver cannot be found. And I'm sure that lots of effort goes into getting this lost stuff to where it's supposed to go. The last thing UPS wants to do is be sitting on a ton of unclaimed property. It would also not look very good for UPS to auction, liquidate or destroy all this stuff either. So they do what just about every other large corporation does with unclaimed property and sells it off (for pennies on the dollar I'm sure - not profitable at all). Just my take...

I checked out the CargoLargo store on Ebay - good stuff!! I saw a cool pair of galvanized windshield frames going for about 50 bucks (haha!!).

[UnitedPackageSmashers]

Originally Posted by freeloader

Here's the questions I have:

Why didn't he have the return shipment insured for more than $100?
Where is the original 1Z tracking # from the return shipment?
How did he receive only the invoice?


Also, I worked in a good sized hub and I saw the overgoods cage and it was almost always a mountain of junk. I'm sure there is plenty of stuff where the shipper or receiver cannot be found. And I'm sure that lots of effort goes into getting this lost stuff to where it's supposed to go. The last thing UPS wants to do is be sitting on a ton of unclaimed property. It would also not look very good for UPS to auction, liquidate or destroy all this stuff either. So they do what just about every other large corporation does with unclaimed property and sells it off (for pennies on the dollar I'm sure - not profitable at all). Just my take...

I checked out the CargoLargo store on Ebay - good stuff!! I saw a cool pair of galvanized windshield frames going for about 50 bucks (haha!!).

Your right. It looks terrible for UPS to auction off a mountain of junk. Thats why they use Recovery Management Corp to do that for them.

Why should John (or anyone else) have to buy insurance to avoid having their shipments become the casualties of negligence? You can make the argument that Overgoods is overall effective, but some get through the cracks, etc. But to sit there and say that this package was handled correctly is just nutty. It clearly wasn't

I asked the UPS PR guy, Norman Black in an e-mail the following:

Originally Posted by Me to Norman Black @ UPS PR

Hi Norman,

Thanks again for your additional reply.

When you mentioned that "I know it's quite possible to have scans made
and then have labels get damaged and packages get lost.", in this case
it looks like the package got scanned at overgoods and then it might
have lost the label afterwards, that much I can understand. The question
I have is how does something get to overgoods with a label still
attached? Moreover, how would the item be scanned once it got to
overgoods? It seems that if the label was still there, then nothing
prevents the item from being delivered and its just a simple misrouting,
so they'd send it back and it would go out for delivery.
Or does UPS have a technology that allows them to continue to scan or
otherwise track a package once the label becomes damaged or detached
from the package and if so, wouldn't the existence of such a technology
have the ability to determine the sender or receiver to the point that
contact could be made with same to inquire about the package?

Also, in this specific case, keeping in mind the above, wouldn't you
agree that it looks like someone dropped the ball even in handling the
overgoods aspect of it, even after the package was misplaced? And in
such a situation, wouldn't it be possible as gesture of goodwill to the
customer to pay the full value of the loss even if additional insurance
was not purchased at the point of sale?

Additionally, what initiatives, if any, does UPS have in place to
protect labels that become damaged or detached? Has UPS considered
using, for instance, RFID tags to identify the sender of a package by
providing the sender with a label containing an embedded tag that would
be applied inside of the box that could identify the sender? How about a
two-part label that would allow the shipped to label the inside and
outside of the box?

Finally, is there anything that the shipper could have or should have
done to prevent this from happening?

Those are tough questions and he doesn't have an answer for them, or should I say the answer is not favorable to the UPS viewpoint therefore its better to say nothing at all. I already knew that when I sent it by the guy had been pretty responsive thus far so I had hoped he would be honest and say "Look, we made a mistake. It happens. We're sorry."

Instead, here is what came back instead:

Originally Posted by Norman Black @ UPS PR to Me

keith,

perhaps we can engage on this later. we're in the middle of our busiest
week on our busiest day. sorry.

norman

Thats another way of saying no comment. I doubt that the public relations section of UPS is getting hammered that bad even though it is the holiday season. There have not been that many stories in the news about UPS and I know this because I watch the feeds constantly in real time and one of my watches is UPS and related. So he is not too busy to answer, he doesn't want to answer, which is unfortunate.

UPS still wont even admit that they made a mistake with regard to this one guy's package. They wont apologize, either. Part of an apology is admitting that a mistake was made in the first place. They don't even think there is a problem. And I am the one being dishonest, dirty and unfair? Please.

Originally Posted by retired

LOL! This story is on the front page of that silly website. His latest self promotional scheme is to declare that he was banned from Brown Cafe as revenge for that over hyped "news" article he wrote. If that story was so offensive to UPSers that it got him banned from this site why wasn't the link to it deleted. If it is so powerfully offensive why has it been one of the news links on the front page of this site for the past couple of days?

He thinks he's really a bad ass. He poses such a huge threat to UPSers that he was banned from our site. Give me a break, all he wants is to create some controversy so more people will to go to his web site built solely to publicize UPS service failures.


Brown Cafe “Bans” United Package Smashers Webmaster

(cut for length 10K char post length limit of vBulletin, removed duplication of content posted at URL above)

Funny, my account started working again right after I wrote that. I took plenty of screen shots of the miscellaneous errors. I do know a little something about the internet and when I was a child and moderated a VB forum I had great fun acting childish while randomly turning the Miserable User setting on and off for various despised users. Shall I post the screen shots or are you done calling me a liar now?

[quote=trplnkl;280891]from upsmashers own article:

On 09/18/04, the invoice arrived but the package had not. So on 09/20/04, John called UPS billing to get the tracking number of the package. They gave it to him, it was 65359321106. When John tracked it online, it showed as having been delivered to Richmond, VA and signed for by “JUNG OVERGOODS” on 09/09/04.[/qoute]

This isn't a UPS tracking number format I have ever seen before. Anyone else?

Thanks for brining that to my attention. I think thats the pickup number. It looks like the proper format for one, yes? The tracking number is on the PDF file showing the SPOD. I'll correct that in a moment.

[UnitedPackageSmashers]

Originally Posted by govols019

You said the IRS sent the package to an address you haven't lived at for ten years. How is that UPS' fault?

It was an overnight letter (of the "You won your appeal in tax court" garden variety), not a package. And it wasn't addressed to me, it was addressed to a relative. The only thing that it had in common with me was the fact that a relative now lived there who had my same last name as well as the fact that I experienced an "issue" with UPS sometime in the past.

Its UPS's fault because they did not come out and deliver it and instead wrote refused by recipient on it as if they had attempted to deliver it and it was refused. Or maybe you feel thats a perfectly legitimate thing to do?

BTW, some of you will be pleased to know that DHL has issues as well. They were 6 days late on one of my ground packages this week. Supposedly, the package got separated from its label, it went to the DHL equivalent of overgoods and when my calls griping about it result in a tracer being issued on it, it was searched for, located, relabeled and put on another truck where it was then placed into the hands of my very happy and thankful customer. I know that labels come off. The glue on them is not the best. The difference is DHL actually bothered to look for it.

[blacknproud]

Originally Posted by UnitedPackageSmashers

It was an overnight letter (of the "You won your appeal in tax court" garden variety), not a package. And it wasn't addressed to me, it was addressed to a relative. The only thing that it had in common with me was the fact that a relative now lived there who had my same last name as well as the fact that I experienced an "issue" with UPS sometime in the past.

Its UPS's fault because they did not come out and deliver it and instead wrote refused by recipient on it as if they had attempted to deliver it and it was refused. Or maybe you feel thats a perfectly legitimate thing to do?

BTW, some of you will be pleased to know that DHL has issues as well. They were 6 days late on one of my ground packages this week. Supposedly, the package got separated from its label, it went to the DHL equivalent of overgoods and when my calls griping about it result in a tracer being issued on it, it was searched for, located, relabeled and put on another truck where it was then placed into the hands of my very happy and thankful customer. I know that labels come off. The glue on them is not the best. The difference is DHL actually bothered to look for it.

Get over it....use someone else then if we are so bad......get a life

[big_arrow_up]

Originally Posted by UnitedPackageSmashers

It was an overnight letter (of the "You won your appeal in tax court" garden variety), not a package. And it wasn't addressed to me, it was addressed to a relative. The only thing that it had in common with me was the fact that a relative now lived there who had my same last name as well as the fact that I experienced an "issue" with UPS sometime in the past.

Its UPS's fault because they did not come out and deliver it and instead wrote refused by recipient on it as if they had attempted to deliver it and it was refused. Or maybe you feel thats a perfectly legitimate thing to do?

BTW, some of you will be pleased to know that DHL has issues as well. They were 6 days late on one of my ground packages this week. Supposedly, the package got separated from its label, it went to the DHL equivalent of overgoods and when my calls griping about it result in a tracer being issued on it, it was searched for, located, relabeled and put on another truck where it was then placed into the hands of my very happy and thankful customer. I know that labels come off. The glue on them is not the best. The difference is DHL actually bothered to look for it.

Shouldn't you be playing Warcraft, creating viruses, trying to hack someone's computer, or whatever else it is your kind does in your parent's basements? Get over it and get back to your life. Or get a life first.

[The Brown Santa]

This guy is boring.......

[trplnkl]

[quote=UnitedPackageSmashers;281178]Your right. It looks terrible for UPS to auction off a mountain of junk. Thats why they use Recovery Management Corp to do that for them.

Why should John (or anyone else) have to buy insurance to avoid having their shipments become the casualties of negligence? You can make the argument that Overgoods is overall effective, but some get through the cracks, etc. But to sit there and say that this package was handled correctly is just nutty. It clearly wasn't

I asked the UPS PR guy, Norman Black in an e-mail the following:



Those are tough questions and he doesn't have an answer for them, or should I say the answer is not favorable to the UPS viewpoint therefore its better to say nothing at all. I already knew that when I sent it by the guy had been pretty responsive thus far so I had hoped he would be honest and say "Look, we made a mistake. It happens. We're sorry."

Instead, here is what came back instead:



Thats another way of saying no comment. I doubt that the public relations section of UPS is getting hammered that bad even though it is the holiday season. There have not been that many stories in the news about UPS and I know this because I watch the feeds constantly in real time and one of my watches is UPS and related. So he is not too busy to answer, he doesn't want to answer, which is unfortunate.

UPS still wont even admit that they made a mistake with regard to this one guy's package. They wont apologize, either. Part of an apology is admitting that a mistake was made in the first place. They don't even think there is a problem. And I am the one being dishonest, dirty and unfair? Please.



Funny, my account started working again right after I wrote that. I took plenty of screen shots of the miscellaneous errors. I do know a little something about the internet and when I was a child and moderated a VB forum I had great fun acting childish while randomly turning the Miserable User setting on and off for various despised users. Shall I post the screen shots or are you done calling me a liar now?

Originally Posted by trplnkl

from upsmashers own article:
Thanks for brining that to my attention. I think thats the pickup number. It looks like the proper format for one, yes? The tracking number is on the PDF file showing the SPOD. I'll correct that in a moment.

Well , thanks for verifying that you are able to manipulate the info that you post on you site, and that you plan on doing that again. For the record I have no idea what the proper format for a pickup record looks like.
Sounds to me that IF the number you posted ( the pick up number) was tracked that only proves that a pickup order was issued, and possibly that the pickup was done. This does NOT prove that we located the actual package in overgoods. I'm not saying that UPS did everything right in this case, but I'm not buying that they never even tried. I sure don't buy the claim that they conspired to defraud your friend. I don't see a plus side to UPS (as money hungry as they are) intentionally creating overgoods to be sold. That takes a stretch of the imagination that goes beyond my thinking.
You ask what UPS is doing to prevent this from happening in the future? I'm thinking that if shippers would read and follow the UPS shipping guidehttp://www.ups.com/content/us/en/res...y+Shaped+Items they wouldn't have many problems such as this. Many, many years ago all shippers were encouraged to include and additional adress label INSIDE the carton, just incase the one on the outside came off. Way back when I was a clerk I found very few packages without labels that had one on the inside. How is that UPS's fault? I see no reason for UPS to invest millions in RFID technology just because some shippers are morons. I also see no reason in hell that UPS should pay more than the insured amount to cover a shippers irresponsible packaging procedure.
During peek season UPS commonly divert people from their regular assignments to other areas that do get "blown away", the last two weeks we have had a member of our district office doing helper coordination. So your "doubt" about who or what department is getting "hammered" is pretty irrelevant.
I know that you do not like UPS and go to great extents to "prove" that UPS is the evil that inhabits the earth, but fella I gotta tell you just don't know 1/2 as much as you think you do.
And as far as UPS running a conspiracy against you because of your little website, I suggest you get counseling from a professional, this sounds a little like a mental problem.

[Phil800101]

I'll tell you what this guy is...I can't post it on here, but it rhymes with gashole. Seriously dude, grow up, move on, and find something else to do with your life. We don't need your crap polluting our site here, save it for your own. In the words of Biff Tannen: "Why don't you make like a tree...and get outta here."

[freeloader]

Originally Posted by Phil800101

I'll tell you what this guy is...I can't post it on here, but it rhymes with gashole. Seriously dude, grow up, move on, and find something else to do with your life. We don't need your crap polluting our site here, save it for your own. In the words of Biff Tannen: "Why don't you make like a tree...and get outta here."

Classic..... better yet... Do like the sheepherder and get the flock outta here.

[satellitedriver]

Originally Posted by UnitedPackageSmashers

And it wasn't addressed to me, it was addressed to a relative. The only thing that it had in common with me was the fact that a relative now lived there who had my same last name as well as the fact that I experienced an "issue" with UPS sometime in the past..

So, it was refused.
It seems your relatives are shunning you, also.( I wonder why?)
If you have not noticed, you and your website are being shunned by the members of this site.
Your issues are more internal than external.
PAX