Stop thinking in crisis, start thinking in opportunities!

[pickup]

Originally Posted by stevetheupsguy

Read my post above and stop trying to defend your position. GET OUT THERE AND DO YOUR JOB. We cannot go on hand feeding you anymore. It's time to leave the comfort of your little dream land and venture out into the real world.

Amen! brother. Descend from thine corporate ivory towers and come see how the real world works.

[pickup]

Originally Posted by Salesguy

Thank you for sharing this great example/copy of misperception.
Your not just a driver, your a proud member of the UPS family who's protecting its belongings in good and in bad times. Don't underestimate the power of working together....

Come on people , let us work together to create synergetic solutions that astonish and delight our customers and terrify our competition.(i drank the kool-aide so can you.

[tourists24]

Originally Posted by hudson

It's as I already said. I'm doing my job, so why don't you stop yer complaining and get out there to do yours. What else is there?

sound familiar?

And it comes full circle..... I am paid to deliver boxes.... you are paid to get the customers.....

[tourists24]

Originally Posted by Salesguy

Your not just a driver, your a proud member of the UPS family who's protecting its belongings in good and in bad times. Don't underestimate the power of working together....

No.... I am a package delivery driver who delivers packages. It feeds MY family and protects its belongings. UPS gives no loyalty to me. I do the best job I can to give good service in a timely manner. I am not a salesman. That is your job.

[pudg00]

My favorite is sup telling me I need sales leads. Next day walk into customer with soaking wet envelope because my floor leaks like I park in a lake. "Sorry about your paychecks, do you mind if a sales rep contacts you"

[stevetheupsguy]

Originally Posted by 1989

I spend 5 minutes waiting for an end of day sometimes.

I would scan the pkgs and leave, as I can scan the end of day, the next day. I'm in too much of a hurry to wait that long.

Originally Posted by hudson

I 100% agree with you!!! I do ride with drivers, not as much as I would like to. This is something I am trying to do more of this year.

Good, I guess we're making headway. Just a couple of more steps, and you may reach enlightenment.

Originally Posted by pudg00

My favorite is sup telling me I need sales leads. Next day walk into customer with soaking wet envelope because my floor leaks like I park in a lake. "Sorry about your paychecks, do you mind if a sales rep contacts you"

This is a great point, pudg. I'm sorry that your pkg is crushed like an accordion, would you like to ship with us?

[gandydancer]

Originally Posted by brownmonster

.... THE MANAGMENT OF THIS COMPANY HAS DONE MORE TO LOSE VOLUME THAN ANY AMOUNT OF SALES LEADS COULD EVER HOPE TO REPLACE.

My point exactly. If you see a pile of FedEx packages at your stop, it's not because they've never heard of UPS or don't think UPS could deliver them. They think FedEx offers better service, better price, or both. If management didn't do so many stupid self-serving things that cut into the bottom line (I gave three examples) we could offer better prices, which would result in more volume than any amount of obnoxious unwanted "introductions". Who wants to listen to sales calls? A company that adds unwanted sales harassment to the cost of using their services is giving me a reason to use someone else.

[hudson]

Originally Posted by stevetheupsguy

I think the sales force needs to get out of the office and go out on routes. Take a look at what's really going on from the drivers perspective. I think this would go a long way in drumming up sales.

I 100% agree with you!!! I do ride with drivers, not as much as I would like to. This is something I am trying to do more of this year.

[lsxperformance]

Originally Posted by hudson

I 100% agree with you!!! I do ride with drivers, not as much as I would like to. This is something I am trying to do more of this year.

Did u ever think that instead of riding with us and getting in our way. Did u ever think that going out on ur own and follow the fedex guy and see where he delivers. Write it down and then the following day go and stop in these places and talk to them about getting either business from them or getting more business? No u would rather have us do it for ya so ur lazy ass doesnt have to leave ur office. Ur the sales rep were the delivery guys. Do ur damn job and we will do ours.

[BLACKBOX]

Salesguy,

What I don't understand is how come we are not grabbing more express volume from FDX? Is it true about UPS has a stigma of being only efficient on ground but not the express sector?

We have the same spoke and hub system that FDX has and we can't seem to convince customers to use us for their priority NDA letters. Isn't it true the margins are greater for profit in this area and why not advertise that we are just as realiable (or better I feel) than our competitor.

It seems like BD is only interested in getting ground volume and forgetting there is a different decision maker for front office traffic. I think sales in this area is not getting enough attention.

B-box

[stevetheupsguy]

Originally Posted by BLACKBOX

Salesguy,

What I don't understand is how come we are not grabbing more express volume from FDX? Is it true about UPS has a stigma of being only efficient on ground but not the express sector?

We have the same spoke and hub system that FDX has and we can't seem to convince customers to use us for their priority NDA letters. Isn't it true the margins are greater for profit in this area and why not advertise that we are just as realiable (or better I feel) than our competitor.

It seems like BD is only interested in getting ground volume and forgetting there is a different decision maker for front office traffic. I think sales in this area is not getting enough attention.

B-box

I've spoken to people that don't even know we ship pkgs next day. How about an advertising blitz?

[UPSNewbie]

Originally Posted by BLACKBOX

Salesguy,

What I don't understand is how come we are not grabbing more express volume from FDX? Is it true about UPS has a stigma of being only efficient on ground but not the express sector?

We have the same spoke and hub system that FDX has and we can't seem to convince customers to use us for their priority NDA letters. Isn't it true the margins are greater for profit in this area and why not advertise that we are just as realiable (or better I feel) than our competitor.

It seems like BD is only interested in getting ground volume and forgetting there is a different decision maker for front office traffic. I think sales in this area is not getting enough attention.

B-box

It's because of FDX that people aren't really knowing that UPS ships next day. Everyone refers to anything next day-ed as "FedExing it."

They definitely won with the advertisement on that one.

The whiteboard guy just says "you can get your package here in a certain time frame, and have this package go somewhere else a day later, all by shipping at the same time."

Nothing about NDA...

[hudson]

Originally Posted by lsxperformance

Did u ever think that instead of riding with us and getting in our way. Did u ever think that going out on ur own and follow the fedex guy and see where he delivers. Write it down and then the following day go and stop in these places and talk to them about getting either business from them .

Please do not tell me how to do my job...you have no idea what you are talking about. Why would I care where FedEx delivers.....I care where FedEx is making pick ups.

[trplnkl]

Originally Posted by hudson

Please do not tell me how to do my job...you have no idea what you are talking about. Why would I care where FedEx delivers.....I care where FedEx is making pick ups.

Then don't ask us to do a major part of your job. The FedEx drivers that do the pick ups are driving the same trucks as the ones that deliver.

[hudson]

Originally Posted by trplnkl

Then don't ask us to do a major part of your job. The FedEx drivers that do the pick ups are driving the same trucks as the ones that deliver.

This is not a major part of my job. Again, I don't care that the FedEx drivers that make the pick up are driving the same trucks as the ones that deliver. I only care about where the FedEx drivers are making picks ups.

[airbusfxr]

Dude you should ask Grade 20's to make sales instead of golfing. How long have you been employeed at UPS? I made a couple of sales lead and they were NOT FOLLOWED UP in a timely manner FDX got the contract. UPS does not advertise and FDX does, UPS blew the DHL deal and now we split the money with FDX. The Grade 20s that blew that 10 billon is who you need to talk to. Our drivers are selling everyday for you, they are the heart of this company, you should ask someone that does not provide for our customers like a grade 20.

[tourists24]

Originally Posted by hudson

I 100% agree with you!!! I do ride with drivers, not as much as I would like to. This is something I am trying to do more of this year.

Make sure you are hopping on those routes that have drivers that are coming in at 9pm or later that night. Maybe if you work more hours, you can pick up more volume.

[hudson]

Originally Posted by airbusfxr

Dude you should ask Grade 20's to make sales instead of golfing. How long have you been employeed at UPS? I made a couple of sales lead and they were NOT FOLLOWED UP in a timely manner FDX got the contract. UPS does not advertise and FDX does, UPS blew the DHL deal and now we split the money with FDX. The Grade 20s that blew that 10 billon is who you need to talk to. Our drivers are selling everyday for you, they are the heart of this company, you should ask someone that does not provide for our customers like a grade 20.

The grad 20's are not in front of the customers like the drivers are.
I just started my 10th year.
UPS does advertise.
The DHL deal is still in negotiations.
As well as being the heart of the company, the drivers are the eyes and the ears as well. This is why the drivers are the best people to talk to about sales leads.

[pudg00]

I would like to say it took alot of guts to start this thread Salesguy. You must have known you would take serious heat. I hope you are taking this all to heart. As drivers we have to deal with all of these issues everyday and still deliver pkgs and exceptional customer service and still get quized on our 5 and 10 other safety questions, Hazmat and so on. If I don't get a chance to turn in a sales lead I am sure you understand. I would suggest riding with us as much as possibe to get a feel for the job.

[over9five]

I'm all in favor of turning in sales leads when it's appropriate (ie, NOT when it's part of a numbers game).

I just hate the double standard. All our career, we're stupid "unskilled, uneducated truck drivers".

BUT, when they need a sales lead, we're suddenly the "eyes and ears" or "heart and soul" of the company.

[Hoaxster]

Originally Posted by pudg00

I would like to say it took alot of guts to start this thread Salesguy. You must have known you would take serious heat. I hope you are taking this all to heart.

And, although it's not in Saleguys ability to do anything about it, having 140 Sales Leads turned in and 3 developing into Sold Leads does not help people's attitudes.
The company is pushing getting sales leads and then the Sales force and their support staff are being reduced...not a promising equation.

[1/2waythere]

Originally Posted by gandydancer

The target rich environment for making UPS more profitable is INSIDE.

EXACTLY!!!!

GREAT IDEA...why can't mgnt figure this out!

[Salesguy]

Originally Posted by over9five

I'm all in favor of turning in sales leads when it's appropriate (ie, NOT when it's part of a numbers game).

I just hate the double standard. All our career, we're stupid "unskilled, uneducated truck drivers".

BUT, when they need a sales lead, we're suddenly the "eyes and ears" or "heart and soul" of the company.

Agreed, when it's appropriate.

You are so right, more than you realize.
The problem that we need to ask our existing lead contributors for even more leads, no matter what quality, is because of the unfortunate fact that not enough people joined in to help UPS gaining more volume.

It makes me sad to read that it seems that there are not more UPS people around you willing to step up and help. As a result we come back to you asking for more, because your sup gets asked to support UPS
as well.

In UPS you should never lower (y)our historic UPS standards,
no matter what anyone tells you. You are just too good for that.

Don't underestimate the power we have if we would positively aproache UPS'ers who bully you. You know you are not uneducated or insufficient.
He/ she must be saying this to hide their own incapabilities. Don't lower yourself to take behaviour like this personal. The person who is doing this to you needs more help than you. The company will figure that out itself, maybe not today, but it will all come good in the end.

When they ask again, ask in return an overall center report to see the overall participation and demand immidiate overall improvement
from your sup. Thanks for your support in growing the business!

[Salesguy]

Originally Posted by pudg00

I would like to say it took alot of guts to start this thread Salesguy. You must have known you would take serious heat. I hope you are taking this all to heart. As drivers we have to deal with all of these issues everyday and still deliver pkgs and exceptional customer service and still get quized on our 5 and 10 other safety questions, Hazmat and so on. If I don't get a chance to turn in a sales lead I am sure you understand. I would suggest riding with us as much as possibe to get a feel for the job.

No guts no glory!

I do not underestimate the job you have, you do a great job day in day out. I join a driver every year come in the center every week,
but not one driver visit me, not even 1 a year, although I like you so much!!!

why not join me a day and see what you need to give up to become succesfull if you are not working in ops. Although all the perception you have I think you will be very surprised, feel sorry and see that if you have the skills could grow to this as well. If you enter leads, you make the transistion go smoother

[paidover95]

this guy is brainwashed just like all the other management team that bleed brown!