Stop thinking in crisis, start thinking in opportunities!

[westsideworma]

Originally Posted by The Other Side

LMAO!!!!!!

I love when this video comes out, its been here a few times and I love it everytime I see it...Alec Baldwin is awesome.

[unionssuck]

Originally Posted by pudg00

Hey Salesguy, how about taking care of the customers before we lose them I.E. Eddie Bauer and so on. I was in sales for 20 years before becoming a driver. Sales 101 Take care of your core business.

[unionssuck]

Hey Pudg00.. maybe you would still be in sales if your knew how to sell and not be controlled by the teamsters.

[pickup]

Do not feed the troll, do not feed the troll

[UPSNewbie]

Originally Posted by unionssuck

Hey Pudg00.. maybe you would still be in sales if your knew how to sell and not be controlled by the teamsters.

Like OMGZ lawl.








I know... no contribution to this thread. I just had to.

[tiegirl]

The issue with selling a SLIM lead is you already have more to do than you have time to do it and you get lead after lead with no time to even call the lead must less do an additional work that would be necessary to get an account shipping with UPS. Then it gets close to 30 days old and you are told to close the lead. As a salesman we give a lot of UPS accounts lip service. That seems to be the way upper management wants it to be done. Call the account, identify the business and move on. UPS just wants to know what is out there but they do not want to give you the time to work an account. But then you hear win that business.

Originally Posted by mnnice

Thank you for your effort. We all need to do our part and we need your help to sell these leads when they're presented to you. If you sold every lead from every driver, we don't have to worry. Thanks again.

[dannyboy]

I do find it interesting that "Mr go out there and bring me sales leads" has chosen to respond to all the side comments, but yet did not respond to mine.

Maybe he knows that what I posted was very on target? So if you want to grow the business, fix what is currently running business off in the first place first. Then go after new business.

Otherwise, the salesguy is nothing but hot air on a website.

d

[stevetheupsguy]

Originally Posted by sexyupsman

I have a salesrep that comes in here 2xs a month. All he does is push me for more business. I dont have any problem with that but man he has my business shouldnt he be looking for new prospects. My driver sees this guy everyday and all he does is tell the guys to "get more business we need new LTL get new accounts". I realize the drivers are the backbone of UPS, why dont the salesguys/girls get their butts in gear and secure more business? Why dont they get 1 lead times the 20,000 reps out there everyday? Thats 20,000 new customers according to my calculations. And yes in case I forgot to mention, he is one fine puerto rican salesrep! He gets the job done!

That's the "Flare" I was talking about. Glad you got over the insult, sexy, wb!

Originally Posted by Salesguy

ha ha good one, Dah we are a UPS family, great minds think alike,
proven by the quoted quote above.

You are a proud member of the family as well.

But I am not here to inform you about your great job and its privilages.
Reading your comments make me feel that you need some more love
And I need Love-ov (+ad) +s

Why not work together and after we met in the bar I arrange you a date?
It never hurts to help.

That's the problem, right there, sales. You think you have people figured out and try to come at them with the old school approach, instead of finding out a little more about them, and working with that. Time to try a new approach there, Mr 70's salesguy!

Originally Posted by unionssuck

Hey Pudg00.. maybe you would still be in sales if your knew how to sell and not be controlled by the teamsters.

EH?

[brownmonster]

Originally Posted by unionssuck

Hey Pudg00.. maybe you would still be in sales if your knew how to sell and not be controlled by the teamsters.

Maybe if you had a union at wally world they wouldn't have takin away your smiley faced smock. Let it go.

[pudg00]

Have yet to be controlled my the teamsters. As a matter of fact they have done a great job for me. Took a company with 1 million in sales to 12 million in 3 years. How about you unionsuck. I think I know what I am talking about.

[lsxperformance]

Originally Posted by hudson

Please do not tell me how to do my job...you have no idea what you are talking about. Why would I care where FedEx delivers.....I care where FedEx is making pick ups.

Please stop bothering me when I tried to do my job. I can do my job but having to do my job and ur job for u lazy sales guys is bull****. U aqlso should care where fedex is delivering because sometimes those customers do have the option of choosing what service provider they want.

[wisedragonfly]

Hello to all of my fellow UPSers.
I'm new to the BC site, so please forgive me if I'm not following the proper forum. I figure, I'll learn as I go.

Be easy on me, "Stevetheupsguy"!

Please don't hate me too much when I say that I have never held a driver position during my 24 years with UPS. Although, I have been on a couple driver ride along programs, offered in my district in the past years. Whew! What a physically hard job our drivers have out there; face to face with our customers, in the heat, cold, wind, rain and snow! I won't even get into the fact of how your knees hold up day after day in and out of that package car. I do not envy your driver positions and I am so grateful for my desk job, as I work diligently at my computer.

Yes, I do love my desk job, but never think that my blood is any less brown than yours. I am a dedicated UPSers, just like many drivers. I think most of us will say that they're PROUD to be a UPSer. I give a piece of myself to UPS everyday and hope I make a difference, even if only slightly compared to a driver.

While I have not been posting, up until now, I have been reading your comments. I must say I was shocked to find out that so many drivers HATE the SLIM Sales Lead Program. I was wondering if anyone really understood how much extra $$$ you could make by submitting leads?

SLIM is not for only drivers. The program is designed for every UPS employee to help grow the business. The added bonus for the driver is the fact that drivers are paid money, $$$, for volume that is gained by their sales lead, unlike non-union employees who earn AwardperQ to select items from a catalog. Don't get me wrong, there is some very cool items in the catalog.

There are some AWESOME drivers out there who submit leads on a regular bases. Some sell and some don't! I've seen many drivers from my district get paid $1000 for one lead. What makes these drivers so successful? They submit good quality sales leads, completed with the company name and complete street address, including a suite #, if needed. They have a first and last name of the contact peron who has knowledge that their driver submitted a lead for them. The successful driver has also provided a valid contact phone number, hopefully of the decision maker, or the person who is in contact with the decision maker for the pickup location.

When these successful drivers see a FedEx package sitting on the dock at one of their pickup stops, for the FedEx driver to pickup, they ask the shipping manager, what's up with the FedEx package?, and ask if they can submit a lead to gain new volume that otherwise will continue go FedEx.

Did you know that if UPS has upset an existing acct customer because of a billing issue, a lost or damaged package, a pricing issue or the customer has recently diverted existing UPS volume to a competitor; that it is considered a Retention Lead and should be submitted to protect our existing volume? Yes, drivers are paid to protect our volume and it's an easy win! The Retention lead does not need to grow volume to be paid like a regular lead. The Retention lead volume is based on volume retained so the volume can not show a decline. To properly routed the Retention Leads within the SLIM system the Retention Lead must be coded with the initiative listed as Retention. It's also help to list in the comments section on the lead as to what type of problem the customer has.

The successful driver builds a face to face rapport with their customer's that they see and talk with everyday. In turn, if the customer is going to open a new facility, they usually reach out for the driver's help with getting UPS pickup in the new facility.

As much as some drivers might hate to admit it, you are the eyes, the hears and voice of UPS. Never think the UPS does not value you, because the entire company evolves around you.

It's too bad we can't find a way of working together as a TEAM to help achieve our goal of growing the business. It seems as if there is a department war that takes place behind the scenes of UPS and for that we will lose volume to our competitors. So sad, too bad. Can we really afford for that to happen during the time when we are in an economy crisis?

[dilligaf]

WDF, I have submitted sales leads. They were sold leads. I recieved my score card. Since then it has been nothing but a constant battle to check on points accumulated. The last statement I rec'd was dated 2/08. Why should I bother. It takes to much of my time to argue with some ............. on the other end to find out anything.

I have no interest what so ever to submit other leads.

I agree with pudg it is a good post but..................



One of my sold leads was Home Depot. In more than 2 yrs I have earned a total of 42 dollars. That just doesn't seem right when our Home Depot ships every single day.

[pudg00]

Excelent post dragonfly. I think the main problem is we never hear it put in those terms. Come down to any center and all you will hear is "We need leads repeated over and over everyday". It becomes a hollow request when those of us have see little or no results from our hard EXTRA work. I think of my self as a salesmen for the company everyday on every route I run. The point is salesguy has no clue as I am sure you noticed. It is not as simple as submitting leads and that is it. Everyone in the loop has to do there job. Most of us do not see that happening.

[hudson]

Originally Posted by dilligaf

One of my sold leads was Home Depot. In more than 2 yrs I have earned a total of 42 dollars. That just doesn't seem right when our Home Depot ships every single day.

The sold leads are watched for 13 weeks. After 13 weeks you are given your money. Corp watches what leads are closed sold, especially national accounts like Home Depot. More than likely Home Depots decision to ship with UPS was made out of their corp location. UPS corp feels you had nothing to do with the decision, so they removed the sold lead. Or the lead was put in for additional volume. Which means you get paid based on how many packages they are giving UPS now compared to how many they were giving us in the past.

Also the statements are 2 months behind for whatever reason.

hope this helps..

[wisedragonfly]

Originally Posted by dilligaf

WDF, I have submitted sales leads. They were sold leads. I recieved my score card. Since then it has been nothing but a constant battle to check on points accumulated. The last statement I rec'd was dated 2/08. Why should I bother. It takes to much of my time to argue with some ............. on the other end to find out anything.

I have no interest what so ever to submit other leads.

I agree with pudg it is a good post but..................



One of my sold leads was Home Depot. In more than 2 yrs I have earned a total of 42 dollars. That just doesn't seem right when our Home Depot ships every single day.

I understand your frustration, dilligaf. One of the biggest faults that we have as a company is getting information to people that need to hear it.

As far as checking your actual ScoreCard balance, you would do that through American Express, who holds the account. I'm not sure if the company changes from district to district or not, but in my own district it's American Express. There should be a phone number on the back of the ScoreCard to call American Express, or vendor. American Express sends statements on your account, so make sure your H/R GEMS files are updated to reflect your currently mailing address, so that American Express can get their mail to you.

When it comes to the status of your sales leads, have you ever visited the employee's web site at upers.com? You would need to register with the site, if you haven't already, but on the site you can check the status of your leads. Although, I'm not sure if the site lists the total points awarded.

If there was a vehicle in place where you could view the status of your own leads, including the lead status as closed or sold and listed the total points earned, you would feel better about submitting leads?

Your Take Charge Committee is the link to making changes in the way sales lead information is communicated in your district. Get involved and make something happen in your district! If you don't know who is on your Take Charge Committee, then ask your Business Manager or your Sales Rep, they should be able to direct you.

[stevetheupsguy]

Originally Posted by wisedragonfly

Hello to all of my fellow UPSers.
I'm new to the BC site, so please forgive me if I'm not following the proper forum. I figure, I'll learn as I go.

Be easy on me, "Stevetheupsguy"!

Why was I singled out? Are you trying to STUG me?

[wisedragonfly]

Originally Posted by hudson

The sold leads are watched for 13 weeks. After 13 weeks you are given your money. Corp watches what leads are closed sold, especially national accounts like Home Depot. More than likely Home Depots decision to ship with UPS was made out of their corp location. UPS corp feels you had nothing to do with the decision, so they removed the sold lead. Or the lead was put in for additional volume. Which means you get paid based on how many packages they are giving UPS now compared to how many they were giving us in the past.

Also the statements are 2 months behind for whatever reason.

hope this helps..

Hi Hudson. You are correct, the lead tracks volume for 13 weeks. However, payment to the driver is actually a little slower than that.

Corporate only uploads the SLIM system once per month, to transfer the points awarded. There is a process that follows which takes another 4-6 weeks after the Awards Transfer Date, before the funds actually show up in the ScoreCard account. In my region the awards transfer takes place mid-month. If a driver has not been paid 4-6 weeks after the Award Transfer Date, then they should check with their local Take Charge Committee, or the district PDA.

You are right again regarding our National & Major accounts! In most cases, it's not the local driver that found the BIG business, like Home Depot. What the local driver is witnessing is the work done on a corporate level. National and Major accounts can be in negotiations for years before business in won. So Yes, the local drivers lead becomes invalid on many National & Major accounts.

[wisedragonfly]

Originally Posted by stevetheupsguy

Why was I singled out? Are you trying to STUG me?

No harm, stevetheupsguy. LOL
Let's just say that your post are impressive!

[dannyboy]

Well Wise one, you have explained the program quite well.

Problem is your group does not want to listen to any other group.

I have already asked Sales guy a question he would not respond to, heres one for you.

Several years ago, we had the largest law firm in our area sending documents to several county seats by next day air letter. Some of these documents were very heavy, but all were documents.

The problems started with our wonderful revenue enhancement clerks. You know, the vultures that descend on our package cars to see what they can add revenue to. And I understand that UPS feels the need to do that as the average UPS customer is out to rip UPS off.

Problem is that after shipping with UPS for many years, 15-30 letters a day, they started getting add on bills for the letters. Getting charged by weight instead of the letter rate. This went on for almost a month, with several thousands of dollars being added as adjustments to the letter rate.

All I could do was tell them to call the 1-800 number. Their response was to say why should I spend my time on their problem. That next week, they were with FedEx and have been there ever since.

So yes, we made some good money for a short while, but over the long run, it cost us much more.

And that is the issue all across UPS. A real disconnect between your posts wanting all the business, and the front line management that wants volume, but is not interested in doing whatever it takes to keep it, within reason.

Now, we have given you several examples of serious shortcomings that have yet to be corrected. You have chosen to ignore what the drivers, those who you want to turn in sales leads, have told you are problems. But yet you choose not to address symptomatic issues that are costing sold volume?

Its beginning to sound like one of those really bad PCM's given by someone that has their head in their (you fill in the blank) and cant deal with the reality.

d

[dilligaf]

Originally Posted by hudson

The sold leads are watched for 13 weeks. After 13 weeks you are given your money. Corp watches what leads are closed sold, especially national accounts like Home Depot. More than likely Home Depots decision to ship with UPS was made out of their corp location. UPS corp feels you had nothing to do with the decision, so they removed the sold lead. Or the lead was put in for additional volume. Which means you get paid based on how many packages they are giving UPS now compared to how many they were giving us in the past.

Also the statements are 2 months behind for whatever reason.

hope this helps..

And ther in lays the problem that I have with sales leads. And why I don't bother with trying to get anymore. F..........
UPS and their sales leads programs.

[hudson]

Originally Posted by dannyboy

Well Wise one, you have explained the program quite well.

Problem is your group does not want to listen to any other group.

I have already asked Sales guy a question he would not respond to, heres one for you.

Several years ago, we had the largest law firm in our area sending documents to several county seats by next day air letter. Some of these documents were very heavy, but all were documents.

The problems started with our wonderful revenue enhancement clerks. You know, the vultures that descend on our package cars to see what they can add revenue to. And I understand that UPS feels the need to do that as the average UPS customer is out to rip UPS off.

Problem is that after shipping with UPS for many years, 15-30 letters a day, they started getting add on bills for the letters. Getting charged by weight instead of the letter rate. This went on for almost a month, with several thousands of dollars being added as adjustments to the letter rate.

All I could do was tell them to call the 1-800 number. Their response was to say why should I spend my time on their problem. That next week, they were with FedEx and have been there ever since.

So yes, we made some good money for a short while, but over the long run, it cost us much more.

And that is the issue all across UPS. A real disconnect between your posts wanting all the business, and the front line management that wants volume, but is not interested in doing whatever it takes to keep it, within reason.

Now, we have given you several examples of serious shortcomings that have yet to be corrected. You have chosen to ignore what the drivers, those who you want to turn in sales leads, have told you are problems. But yet you choose not to address symptomatic issues that are costing sold volume?

Its beginning to sound like one of those really bad PCM's given by someone that has their head in their (you fill in the blank) and cant deal with the reality.

d

FedEx charges by weight as well for any letter over 8 ounces. UPS has no weight limit on letters as long as the contents are documents or electronic media.

What was the law firm shipping, I assume documents bet you never know.

[hudson]

Originally Posted by dilligaf

And ther in lays the problem that I have with sales leads. And why I don't bother with trying to get anymore. F..........
UPS and their sales leads programs.

In most cases, it's not the local driver that found the BIG business, like Home Depot. What the local driver is witnessing is the work done on a corporate level. National and Major accounts can be in negotiations for years before business in won

Try and find something smaller...

Unfortunately there are not many large opportunities UPS already doesnt know about.

[wisedragonfly]

Originally Posted by dannyboy

Well Wise one, you have explained the program quite well.

Problem is your group does not want to listen to any other group.

I have already asked Sales guy a question he would not respond to, heres one for you.

Several years ago, we had the largest law firm in our area sending documents to several county seats by next day air letter. Some of these documents were very heavy, but all were documents.

The problems started with our wonderful revenue enhancement clerks. You know, the vultures that descend on our package cars to see what they can add revenue to. And I understand that UPS feels the need to do that as the average UPS customer is out to rip UPS off.

Problem is that after shipping with UPS for many years, 15-30 letters a day, they started getting add on bills for the letters. Getting charged by weight instead of the letter rate. This went on for almost a month, with several thousands of dollars being added as adjustments to the letter rate.

All I could do was tell them to call the 1-800 number. Their response was to say why should I spend my time on their problem. That next week, they were with FedEx and have been there ever since.

So yes, we made some good money for a short while, but over the long run, it cost us much more.

And that is the issue all across UPS. A real disconnect between your posts wanting all the business, and the front line management that wants volume, but is not interested in doing whatever it takes to keep it, within reason.

Now, we have given you several examples of serious shortcomings that have yet to be corrected. You have chosen to ignore what the drivers, those who you want to turn in sales leads, have told you are problems. But yet you choose not to address symptomatic issues that are costing sold volume?

Its beginning to sound like one of those really bad PCM's given by someone that has their head in their (you fill in the blank) and cant deal with the reality.

d

I hear you, dannyboy! UPS has many service failures that caused lost volume. I could name a few myself!

Just to set the record straight, I am not a management person, at all. In fact, I'm only a grade 7 admin. However, my job duties expose me to the sales lead program, so I am able to answer some concerns that the drivers are having. I am more than willing to take what I learn here to a conference call that I will sit in on with my supervisor, that I attend monthly with my region. I don't know whether I will accomplish anything, probably not, but it worth a try. If there is something that I can get region to sell to corporate that benefits the driver, then why not?

As far as your customer that ships paper. I guess I don't have to tell you how heavy paper can be. I'm not sure who the revenue vultures are but I would imagine it has do to with additional handling charges that are placed on oversized package and the audit clerks. Am I hearing you say that it's ok if a customer does not record their oversize shipments as such?

I do understand completely when you attempt to help a customer resolve a problem, but can't find anyone willing enough to get in the boat with you to figure out a solution. I guess it sort of comes back to that TEAM effort thingy that we lack as a company.

[wisedragonfly]

Originally Posted by Sleeve_meet_Heart

(1) bd 8-9 hour days (that i have seen firsthand), drivers doing 9-12 hours
(2) sales people are in it for sales, drivers are in it for servicing the sales
(3) the sales lead program is hardly profitable or recognizable for those bringing in the leads

Bottom line - this argument never accomplishes anything except makes people in bd seem as unrealistic and well, evil, as operations management. Allocate some time to hustling sales leads, or at least some significant incentive, otherwise you simply cannot hold anyone accountable for lack of motivation or go-getting

Hi Sleeve_Meet-Heart. I don't know of any BD management person in my district that gives less than 10-12 hour days. I get emails from my sales force that are still working from home between 10pm and 1am. The sales force team does not only visit customers to win new business, they make visits on damages, and many other problems. You can't even imagine the paperwork that the sales force has to process. It's a vicious circle!