Flavor of the Month--Pickup Compliance - Page 2 - Brown Cafe

Re-Raise · 05-20-2009, 12:50 PM

Quote:

Originally Posted by ups_vette

Please tell me exactly how you suffer because your employer wants you to comply with the time frame established for your pickup.

The time frame established for my pickup by ME. If they really wanted us to be consistent they wouldn't cut routes every other day. If they let me change the times every morning based on my route I could hit.

UpstateNYUPSer · 05-20-2009, 01:04 PM

Quote:

Originally Posted by Sleeve_meet_Heart

So, whatever means you're filing a grievance (which is justified) for harrassment of employees in this case or any of the others your CM creates?

Milk and cookies.

Whatever.

Just Numbers · 05-20-2009, 01:10 PM

Quote:

Originally Posted by Re-Raise

I deliver to 5 different towns and 200 plus miles a day. All 15 of my pickups are on area. They asked me what times to put in for each pickup. I gave them my best guess but sometimes they add/ cut me other areas in the morning, sometimes the add/cuts are for afternoon stops.

I could seriously add 50 miles a day and waste at least an hour a day to make a commit time I can tell them to change anytime I want to.

Sometimes I just take things for granted when I post. Unless things have drastically changed on area p/u's were just that back in the day. There was no commit time...because it was on area. The commit time I refer to is what we referred to as scheduled p/u's...those p/u routes that had a scheduled start time (say 3:00). Sorry for the confusion.

trplnkl · 05-20-2009, 01:38 PM

Quote:

Originally Posted by Just Numbers

Sometimes I just take things for granted when I post. Unless things have drastically changed on area p/u's were just that back in the day. There was no commit time...because it was on area. The commit time I refer to is what we referred to as scheduled p/u's...those p/u routes that had a scheduled start time (say 3:00). Sorry for the confusion.

On most extended routes, "on area pick up" means that you can pick them up before the 3pm start. You pick them up when you are in the area delivering, 10 am or 1pm.

trplnkl · 05-20-2009, 01:47 PM

Quote:

Originally Posted by ups_vette

Please tell me exactly how you suffer because your employer wants you to comply with the time frame established for your pickup.

Unless by saying suffer you actually mean not doing the job the way YOU want to do it, and must follow your employer's instructions.

I am amazed at how in the 3 1/2 years you have worked for UPS the knowledge you have of how a billion dollar company, who has been in business for over 100 years, should operate. This is especially amazing since you are a driver in a remote Center that has 17 routes per day.

With your wealth of businss knowledge I'm surprised you're not running your own billion dollar corporation.

Cool Vette, you pick out one or two words and come back with utter nonsense. You use the chance to bash someone for their opinion.
If you are so experienced in UPS as you want people to believe, you know dang well what was meant by "suffer". If not, no one will be able to break it down to your level.
Do you honestly believe that all the decisions coming out of the Ivory tower in the last couple of years are good sound business? Decisions such as putting the customers needs second to the crazy numbers on a page?
Maybe you should go out with a driver that has all his own pickup plus a half dozen from a blown area and see how many you can make on time.

No such person · 05-20-2009, 04:41 PM

We've been getting hammered about 80% compliance, too, so I decided to ask the guys with all the answers for some clarification. My question was, you make an 11:15 delivery to a business that has a 4:30 P/U. While you're there they hand you a pkg. and say, "we're closing early today, this is all we have going out." What to do?
Sup 1: " Scan the pkg. prerecord, then stop complete at scheduled time, this insures stop compliance. Sup 2: "Scan and stop complete right there, otherwise someone in Hartford will notice your miles driven to stop aren't right. Manager: " Drive back to stop at correct time, stop complete. " Even though I know they are closed. This cleared everything up for me.

some1else · 05-20-2009, 04:59 PM

Quote:

Originally Posted by No such person

Manager: " Drive back to stop at correct time, stop complete. " Even though I know they are closed. This cleared everything up for me.

still falsifying records you arent making the pickup at that time even though you are going back. you made the pickup when they hand you the box. why dont you try explaining to LP why you have boxes on the truck that arent out for delivery or recorded as p/u? id like to watch that!

stevetheupsguy · 05-20-2009, 05:27 PM

Quote:

Originally Posted by ups_vette

Please tell me exactly how you suffer because your employer wants you to comply with the time frame established for your pickup.

Unless by saying suffer you actually mean not doing the job the way YOU want to do it, and must follow your employer's instructions.

I am amazed at how in the 3 1/2 years you have worked for UPS the knowledge you have of how a billion dollar company, who has been in business for over 100 years, should operate. This is especially amazing since you are a driver in a remote Center that has 17 routes per day.

With your wealth of businss knowledge I'm surprised you're not running your own billion dollar corporation.

Looks like someone is asking for a butt whooping.

Quote:

Originally Posted by No such person

We've been getting hammered about 80% compliance, too, so I decided to ask the guys with all the answers for some clarification. My question was, you make an 11:15 delivery to a business that has a 4:30 P/U. While you're there they hand you a pkg. and say, "we're closing early today, this is all we have going out." What to do?
Sup 1: " Scan the pkg. prerecord, then stop complete at scheduled time, this insures stop compliance. Sup 2: "Scan and stop complete right there, otherwise someone in Hartford will notice your miles driven to stop aren't right. Manager: " Drive back to stop at correct time, stop complete. " Even though I know they are closed. This cleared everything up for me.

I believe this is the right answer.

What'dyabringmetoday??? · 05-20-2009, 05:32 PM

As long as you are using the right info notices you should be all set.

No such person · 05-20-2009, 05:48 PM

My point was how you get 3 answers from 3 people on what is suppsedly a " hot issue" .
FWIW, I go with option 2, I'm being honest and the customer is happy.

stevetheupsguy · 05-20-2009, 05:49 PM

Quote:

Originally Posted by What'dyabringmetoday???

As long as you are using the right info notices you should be all set.

LOL, and make sure you curtsy, as you exit the pkg car.

Quote:

Originally Posted by No such person

My point was how you get 3 answers from 3 people on what is suppsedly a " hot issue" .
FWIW, I go with option 2, I'm being honest and the customer is happy.

That's because all centers have 3 types of supe. The Robot, The, gotta make the numbers, and finally, the smart supe. I wonder if I'll be asked tomorrow, which is which?

No such person · 05-20-2009, 06:04 PM

Actually, we have the robot, the "this job seemed like a good idea at the time", and the "how long till I get sent to Waterbury".

stevetheupsguy · 05-20-2009, 06:07 PM

Quote:

Originally Posted by No such person

Actually, we have the robot, the "this job seemed like a good idea at the time", and the "how long till I get sent to Waterbury".

Ha Ha Ha, very good.

Hangingon · 05-20-2009, 06:37 PM

So PU compliance is to address better service, but your OMS can change the PU time in your board to suit your route without talking to the customer. Seems to be a bit of a disconnect.

stevetheupsguy · 05-20-2009, 06:39 PM

Quote:

Originally Posted by Hangingon

So PU compliance is to address better service, but your OMS can change the PU time in your board to suit your route without talking to the customer. Seems to be a bit of a disconnect.

There's definitely something wrong with this.

belyl4 · 05-20-2009, 07:09 PM

I believe the Pickup Compliance reports are called "PUSC" Reports.

Re-Raise · 05-20-2009, 07:50 PM

Quote:

Originally Posted by Hangingon

So PU compliance is to address better service, but your OMS can change the PU time in your board to suit your route without talking to the customer. Seems to be a bit of a disconnect.

My point exactly. I have a large shipper in one of my towns that I leave around noon every day. They occasionally get next day air packages so I said put them in at 11:45 a.m.. I have an agreement with them that I will give them as much time every day as I can before I must pick them up and leave town.

They would much rather I pick them up as late as possible every day than hit some 15 minute window they know nothing about.

All of my pick-ups are on area but the time commit still applies to my route. None of my pick-ups could care less about the 15 minute window.
Sometimes I have 1 stop that might cost me 15 minutes.

If my route were complete and I started my pick-ups at the same time every day it might make sense.

dilligaf · 05-21-2009, 04:51 AM

Quote:

Originally Posted by Re-Raise

My point exactly. I have a large shipper in one of my towns that I leave around noon every day. They occasionally get next day air packages so I said put them in at 11:45 a.m.. I have an agreement with them that I will give them as much time every day as I can before I must pick them up and leave town.

They would much rather I pick them up as late as possible every day than hit some 15 minute window they know nothing about.

All of my pick-ups are on area but the time commit still applies to my route. None of my pick-ups could care less about the 15 minute window.
Sometimes I have 1 stop that might cost me 15 minutes.

If my route were complete and I started my pick-ups at the same time every day it might make sense.

This is what customer service is about. Drivers taking care of the customer.

trplnkl · 05-21-2009, 05:03 AM

Quote:

Originally Posted by Hangingon

So PU compliance is to address better service, but your OMS can change the PU time in your board to suit your route without talking to the customer. Seems to be a bit of a disconnect.

That's because the +/- 15 minute window has nothing to do with customer service now. The original concept was to establish a routine so the shipper would know when we were coming and could be ready for an expedited PU. However just like many things at UPS the original intent is forgotten for the sake of numbers and will not take into account for variations.

trplnkl · 05-21-2009, 05:09 AM

Quote:

Originally Posted by dilligaf

This is what customer service is about. Drivers taking care of the customer.

You are so right Dilli. This is part of my attitude problem. For years I took pride in a job well done, taking care of the customer. I felt good at the end of the day in spite of the fatigue because I had gotten everything delivered, everything picked pu, and made people happy. That's what I worked for, now I have to work to play the numbers game. There's not as much satisfaction derived for my efforts. Just a pay check.

trplnkl · 05-21-2009, 05:15 AM

Quote:

Originally Posted by stevetheupsguy

That's because all centers have 3 types of supe. The Robot, The, gotta make the numbers, and finally, the smart supe. I wonder if I'll be asked tomorrow, which is which?

LOL, just tell them..." If you had to ask, welllll".

dilligaf · 05-21-2009, 05:26 AM

Quote:

Originally Posted by trplnkl

You are so right Dilli. This is part of my attitude problem. For years I took pride in a job well done, taking care of the customer. I felt good at the end of the day in spite of the fatigue because I had gotten everything delivered, everything picked pu, and made people happy. That's what I worked for, now I have to work to play the numbers game. There's not as much satisfaction derived for my efforts. Just a pay check.

I agree with you! I try not to let their numbers take away from my sense of satisfaction of taking care of the customer. There are days when this is difficult at best.

brownmonster · 05-21-2009, 06:20 AM

Just by the hard time they are having getting drivers to comply with this should send a message. It doesn't work that easily in reality.

Hoaxster · 05-21-2009, 06:29 AM

Quote:

Originally Posted by trplnkl

You are so right Dilli. This is part of my attitude problem. For years I took pride in a job well done, taking care of the customer. I felt good at the end of the day in spite of the fatigue because I had gotten everything delivered, everything picked pu, and made people happy. That's what I worked for, now I have to work to play the numbers game. There's not as much satisfaction derived for my efforts. Just a pay check.

Looks like you are ready for a Management position then!

brownrodster · 05-21-2009, 07:07 AM

Quote:

Originally Posted by Jones

Pickup compliance was all the rage around here for a couple months last year. I never understood all the excuses other drivers had for not making compliance, I just broke route and made my pickups at the scheduled time no matter where I was.

Same here. Old news. Was a flavor of the quarter last year and haven't heard anything since.

With all the changes to the routes nowadays I don't care about compliance and just get there whenever it's most convenient for me to do so.