In Transit - Rescheduled... Why? - Brown Cafe

Manly5000 · 07-23-2009, 09:10 PM

Hello all,

I paid a hefty fee to have my package shipped 2nd day air to be here by the weekend, and up until just now it showed On Time. Now all of the sudden it has been rescheduled a full 3 days later (Monday)! If I don't get it on time, my entire planned weekend is blown and that's not something I can get back regardless of any UPS refund.

Here is the tracking number. It looks like it sat almost a full 24 hours doing nothing in Kansas, and I don't understand that or believe that's acceptable by any means on a 1 to 2 day airmail package.

1Z9V194E0298747901

Despite it saying rescheduled, it looks like it is now en route to Louisville and I can't think of one good reason why it can't get on one of the multitude of flights that go to Detroit from there in the wee hours of the morning. Not only that, but why should I have to wait 3 extra days? If UPS screwed up shouldn't they at least give it to me on Saturday? I might as well have just payed for ground shipping and planned out a different weekend, too late now.

What are the chances I'll get it on time, going by all the available information?

Sorry if I seem to be ranting, but it's extremely frustrating to plan out a weekend with people and be reliant on a package being delivered on time, only to have it be delayed 3 days when there seems to be no reason why it should be. If it doesn't get here the whole thing is blown.

Anyway, thanks guys. I appreciate your input and good night.

Manly5000 · 07-23-2009, 09:12 PM

Update --- Now in Louisville as of a few minutes ago. Is there any reason for me not to get this on time today (Friday)?

brownrodster · 07-23-2009, 11:17 PM

I just tracked it and it says it will be delivered on time. Tomorrow.

Don't even begin to make sense of UPS. Your head will explode. My head has already exploded an infinite number of times by virtue of my working here on a daily basis. UPS does not nor will it ever make sense.

Wait patiently. You should recieve your package on the 24th.

hondo · 07-23-2009, 11:55 PM

Quote:

Originally Posted by Manly5000

Hello all,

I paid a hefty fee to have my package shipped 2nd day air to be here by the weekend, and up until just now it showed On Time. Now all of the sudden it has been rescheduled a full 3 days later (Monday)! For future reference, those 3 calendar days are only 1 business (monday-friday) day. If I don't get it on time, my entire planned weekend is blown and that's not something I can get back regardless of any UPS refund.

Here is the tracking number. It looks like it sat almost a full 24 hours doing nothing in Kansas, and I don't understand that or believe that's acceptable by any means on a 1 to 2 day airmail package. 1 day air, not acceptable. 2 day air, UPS uses that extra day to move it as economically as they can, and still deliver on time. Most of our locations do not have around-the-clock operations, and they've planned how to most efficiently move your parcel on its way, within the constraints of us employees working regular shifts.

1Z9V194E0298747901

Despite it saying rescheduled, it looks like it is now en route to Louisville and I can't think of one good reason why it can't get on one of the multitude of flights that go to Detroit from there in the wee hours of the morning. Now shows In Transit - On Time. Not only that, but why should I have to wait 3 extra days? Again, technically it's 1 extra day. If UPS screwed up shouldn't they at least give it to me on Saturday? I might as well have just payed for ground shipping and planned out a different weekend, too late now.

What are the chances I'll get it on time, going by all the available information? Chances are good, but still dependent on everything (too many things to list) going right. But we do it, millions of times a day.

Sorry if I seem to be ranting, but it's extremely frustrating to plan out a weekend with people and be reliant on a package being delivered on time, only to have it be delayed 3 days when there seems to be no reason why it should be. If it doesn't get here the whole thing is blown.

Anyway, thanks guys. I appreciate your input and good night.

One possible reason for the "rescheduled" message, it might not have been scanned somewhere along the way, and the computers lost track of it. It still made its way to its next step, got scanned there and now its back in the system. In my current job assignment, I don't have a scanner, and given a choice between (a) moving the package along, or (b) having it sit only so we can provide tracking visibility, I keep 'em moving.

Manly5000 · 07-23-2009, 11:58 PM

Thanks guys, I appreciate the input.

Yeah it seems to be back on track. Here's keeping my fingers crossed!!

Take care all.

barnyard · 07-24-2009, 04:41 AM

So, instead of calling the 1-800 #, you registered, waited for your authorization email, then posted to a NON UPS site.

Next time, save yourself some hassle and call 1-800-pick ups. I am pretty sure the number is on website you were using to track the package.

stevetheupsguy · 07-24-2009, 05:07 AM

Quote:

Originally Posted by barnyard

So, instead of calling the 1-800 #, you registered, waited for your authorization email, then posted to a NON UPS site.

Next time, save yourself some hassle and call 1-800-pick ups. I am pretty sure the number is on website you were using to track the package.

Man, you're grouchy in the morning.

Big Babooba · 07-24-2009, 05:37 AM

Quote:

Originally Posted by barnyard

So, instead of calling the 1-800 #, you registered, waited for your authorization email, then posted to a NON UPS site.

Next time, save yourself some hassle and call 1-800-pick ups. I am pretty sure the number is on website you were using to track the package.

Quote:

Originally Posted by stevetheupsguy

Man, you're grouchy in the morning.

Maybe he didn't have his morning coffee or morning "something else". I used to have my morning "something else" - not anymore. I'm sooooooo grumpy.

stevetheupsguy · 07-24-2009, 06:26 AM

Quote:

Originally Posted by Big Babooba

Maybe he didn't have his morning coffee or morning "something else". I used to have my morning "something else" - not anymore. I'm sooooooo grumpy.

Well then, maybe you should go out in search of a little "something something". I hear Amy Winehouse is available. Yummy!

moreluck · 07-24-2009, 07:08 AM

look up 'ugly' in the dictionary and her picture will be there.

covemaster · 07-24-2009, 08:06 AM

Quote:

Originally Posted by stevetheupsguy

Well then, maybe you should go out in search of a little "something something". I hear Amy Winehouse is available. Yummy!

where did yah find this picture of Over 9.5 at least yrs Christmas party??? lol lol lol

UPS Lifer · 07-24-2009, 08:38 AM

Quote:

Originally Posted by brownrodster

I just tracked it and it says it will be delivered on time. Tomorrow.

Don't even begin to make sense of UPS. Your head will explode. My head has already exploded an infinite number of times by virtue of my working here on a daily basis. UPS does not nor will it ever make sense.

Wait patiently. You should recieve your package on the 24th.

WOW! Good job br - Tell a customer that the company you work for makes your head explode and never makes any sense!!! During times like this, UPS needs all the goodwill the company can get. You had an opportunity to reassure a customer of UPS world class service and you BLEW IT!

Why do you work at UPS anyway???? Or are you just a big ol troll?

I get a lot of deliveries from UPS and occasionally the competition. You might say that I am biased, but other than FDX next day service, you can't touch UPS for reliability as well as overall service,quality and performance.

The quality of our driver workforce is by far the best in the world. The transportation network is far superior to any...

and then there are people like you....

upssalesguy · 07-24-2009, 10:27 AM

Tracking Number: 1Z9V194E0298747901 Status: Delivered Delivered On: 07/24/2009 10:56 A.M. Location: SD DOOR Delivered To: WATERFORD, MI, US Shipped/Billed On: 07/22/2009 Type: Package Service: 2ND DAY AIR Weight: 4.00 Lbs Good work team.

cachsux · 07-24-2009, 01:48 PM

Quote:

Originally Posted by upssalesguy

Tracking Number: 1Z9V194E0298747901 Status: Delivered Delivered On: 07/24/2009 10:56 A.M. Location: SD DOOR Delivered To: WATERFORD, MI, US Shipped/Billed On: 07/22/2009 Type: Package Service: 2ND DAY AIR Weight: 4.00 Lbs Good work team.

Couldn`t have done it without you........or did we?

cachsux · 07-24-2009, 01:49 PM

Quote:

Originally Posted by stevetheupsguy

Well then, maybe you should go out in search of a little "something something". I hear Amy Winehouse is available. Yummy!

Jeez Steve,spring for some new running clothes will ya.

tieguy · 07-24-2009, 03:24 PM

Quote:

Originally Posted by Manly5000

Hello all,

I paid a hefty fee to have my package shipped 2nd day air to be here by the weekend, and up until just now it showed On Time. Now all of the sudden it has been rescheduled a full 3 days later (Monday)! If I don't get it on time, my entire planned weekend is blown and that's not something I can get back regardless of any UPS refund.

Here is the tracking number. It looks like it sat almost a full 24 hours doing nothing in Kansas, and I don't understand that or believe that's acceptable by any means on a 1 to 2 day airmail package.

1Z9V194E0298747901

Despite it saying rescheduled, it looks like it is now en route to Louisville and I can't think of one good reason why it can't get on one of the multitude of flights that go to Detroit from there in the wee hours of the morning. Not only that, but why should I have to wait 3 extra days? If UPS screwed up shouldn't they at least give it to me on Saturday? I might as well have just payed for ground shipping and planned out a different weekend, too late now.

What are the chances I'll get it on time, going by all the available information?

Sorry if I seem to be ranting, but it's extremely frustrating to plan out a weekend with people and be reliant on a package being delivered on time, only to have it be delayed 3 days when there seems to be no reason why it should be. If it doesn't get here the whole thing is blown.

Anyway, thanks guys. I appreciate your input and good night.

Tracked the package using internal ups systems that gives pretty good detail.

There were no exceptions put on the package movement so the due date should not have changed.

Not sure what you saw but the package never sat as long as you thought it did it was moving constantly.

There is a routing indicator that is used with the feeder movements that basically defines the expected travel path of a feeder movement and the time in transit of that movement. My guess would be that someone in Kansas used an incorrect routing code for a particular feeder movement showing the change in due dates. It would then have corrected when the package arrrived at SDFAS and was physically linked to a different feeder movement.

Sorry for the confusion. thanks for using UPS.

PassYouBy · 07-24-2009, 05:16 PM

Quote:

Originally Posted by cachsux

Jeez Steve,spring for some new running clothes will ya.

I know its a bad Photoshop, but I did it quick!

stevetheupsguy · 07-24-2009, 05:54 PM

Quote:

Originally Posted by PassYouBy

I know its a bad Photoshop, but I did it quick!

LOL, nice!

upssalesguy · 07-24-2009, 06:10 PM

Quote:

Originally Posted by cachsux

Couldn`t have done it without you........or did we?

well i didnt see the company it was shipped from, but someone had to win them from or kept them from going to fedex.

jerk.

partykid · 07-24-2009, 06:26 PM

Quote:

Originally Posted by UPS Lifer

WOW! Good job br - Tell a customer that the company you work for makes your head explode and never makes any sense!!! During times like this, UPS needs all the goodwill the company can get. You had an opportunity to reassure a customer of UPS world class service and you BLEW IT!

Why do you work at UPS anyway???? Or are you just a big ol troll?

I get a lot of deliveries from UPS and occasionally the competition. You might say that I am biased, but other than FDX next day service, you can't touch UPS for reliability as well as overall service,quality and performance.

The quality of our driver workforce is by far the best in the world. The transportation network is far superior to any...

and then there are people like you....

The 1 800 number is a freaking JOKE for Customers!!!!!! I have customers all the time saying they were Rude, didnt answer questions, an plan HANG up on them!!! WE are the BEST work force in the field lets fix problems at hand like the 1 800 number...... I wouldnt post this BUT tired of gived Customers my Centers phone number Cause of the 1 800!!!!!

cachsux · 07-24-2009, 07:19 PM

Quote:

Originally Posted by upssalesguy

well i didnt see the company it was shipped from, but someone had to win them from or kept them from going to fedex.

jerk.

Yes,they`re called drivers.

upssalesguy · 07-24-2009, 08:39 PM

you're a lost cause mr cach. i'll keep stealing money from your pocket if that is your attitude.

brownrodster · 07-24-2009, 08:58 PM

Quote:

Originally Posted by UPS Lifer

WOW! Good job br - Tell a customer that the company you work for makes your head explode and never makes any sense!!! During times like this, UPS needs all the goodwill the company can get. You had an opportunity to reassure a customer of UPS world class service and you BLEW IT!

Why do you work at UPS anyway???? Or are you just a big ol troll?

I work here because the only higher paying job in the podunk town I grew up in are the oil refineries. I have a university education but I like making more money that my professors do. I actually like my job. My FT supervisors have always treated me well and with respect. I'm productive and have only once been questioned about my numbers in my years as a driver.

But if I tried to make sense of UPS I would hate this job to the extreme and probably quit. My fellow drivers I talk with on a daily basis agree with me. Nothing UPS does makes sense. The routes they build are a joke. The expectations are not based on reality. I am 100% honest when I tell you that I'm surprised this company turns any profit after seeing all the waste and stupidity that comes from above. All I do is laugh my way to the bank and hope this company keeps afloat long enough so I can retire.

I've said it many times here. It's is possible for us drivers to be more productive with less effort than we are current expending. But it's not us holding ourselves back. You talk about SPORH being important. If we had routes that made sense and a preload that could load itself out of a paperbag our SPORH could increase dramatically.

UPS Lifer · 07-25-2009, 08:36 AM

This has nothing to do with making money and everything to do with common sense. You say you have a "university education" .... Put it to work!!!!!

I don't care what your personal opinion is of the company that pays your wages. But I do care what you say and how you act with every customer UPS has.

If you care so much about your retirement you should start to give a rats rump about what is happening... NOW. I could care less about your whining and how bad you think you have it.

If you say you have a "university education". ... How do you not see that UPS just made a quarterly profit in what is the worst recession in our history, and IMO will be declared a depression once we are out of it. The company must be doing something right. I guess you could go work for GM. They post their quarterly profits on comedy central.

Why don't you try and make a difference rather than bad mouthing UPS to our customers. School boy.... remember - customers.... they are the ones who actually pay your wages!!!! The more you lose - the less chance you will see retirement.

I apologize in advance for all the negative references to your education, but, you opened the door and had to make a point about it. There is a difference between being well educated and using common sense. This is a time for common sense.

I actually am glad to see that you like your job. Take that positive energy and radiate it outward. You can make a difference one day at a time.

brownrodster · 07-25-2009, 09:29 AM

I told the OP to "Wait patiently. You should recieve your package on the 24th."

Because I am confident in UPS' ability to make that happen. I'm not confident in much else this company does, however.

Hey, I'm just a driver. I take the truck they give me and deliver the boxes they put in it. My experience, area knowledge, and desire for this company to profit are meaningless to the puppet masters 200 miles away that call the shots. To them I'm just a guy who needs to increase his SPORH so that this company will survive.