Pickup Compliance Time...

[over9five]

If they were open for delivery, I would stop complete the pick-up then. You've made customer contact, you're covered.

Isn't there a percentage of p/us you're supposed to do within the window? Used to be when I was in Package, so one or two off doesn't matter.

[UpstateNYUPSer]

My center shoots for 80% or better.

[kman73]

Sometimes when my route's busted and I'm doing a route with lots of pickups (mine has only 4) I'll call pickups within +/- 15 min of commit time to see if they're shipping that day, thus saving time from breaking off route to make a pickup that has nothing to pick up anyway.

I know this isn't too popular with some people on here, but it does save time.

K

[UpstateNYUPSer]

Originally Posted by kman73

Sometimes when my route's busted and I'm doing a route with lots of pickups (mine has only 4) I'll call pickups within +/- 15 min of commit time to see if they're shipping that day, thus saving time from breaking off route to make a pickup that has nothing to pick up anyway. I know this isn't too popular with some people on here, but it does save time.

Let's say you are a business owner and you have a UPS pickup acct, for which you pay $18 per week or $936 per year. Would you rather see your driver each day or would a phone call suffice? Last time I checked, they are paying for a daily pickup, not a daily phone call.

[NHDRVR]

Update:

I have been told by my on-road and the center manager that this is to be treated in the center as a 'work as directed' policy since it's also being done on a handful of other routes to keep the building in compliance.

Although I am stop completing them at the times requested I am putting them in pre-record as I physically get to the pick-up. Also, this was mentioned to the stewards and made a note of...

[Jones]

Originally Posted by NHDRVR

Update:

I have been told by my on-road and the center manager that this is to be treated in the center as a 'work as directed' policy since it's also being done on a handful of other routes to keep the building in compliance.

Although I am stop completing them at the times requested I am putting them in pre-record as I physically get to the pick-up. Also, this was mentioned to the stewards and made a note of...

That's beyond ridiculous. The whole point of being in compliance is to actually make the pickups at the scheduled time. Basically your center team is ordering you to lie. I would go to the DM and ask him/her what he/she thinks.

[kman73]

Originally Posted by UpstateNYUPSer

Let's say you are a business owner and you have a UPS pickup acct, for which you pay $18 per week or $936 per year. Would you rather see your driver each day or would a phone call suffice? Last time I checked, they are paying for a daily pickup, not a daily phone call.

If it keeps my over/under in line and the sups off my back, I'll make the call. They (the sups) do what they gotta do, and I'm gonna do what I have to do.

K

[UpstateNYUPSer]

Originally Posted by kman73

If it keeps my over/under in line and the sups off my back, I'll make the call. They (the sups) do what they gotta do, and I'm gonna do what I have to do.K

You wouldn't be my pickup driver for very long.

[stevetheupsguy]

Originally Posted by UpstateNYUPSer

You wouldn't be my pickup driver for very long.

Or a driver, for that matter. Let's say that MGMT's little wand starts pointing at you for some reason. You could be gone quicker than you can say, BUT, to your "understanding" supe.

[Hedley_Lamarr]

Originally Posted by NHDRVR

I wasn't sure if this was a new flavor of the month in any of your centers...

I got a message saying to call *** ASAP (my onroad) which isn't unusual but when he answered I heard the following...
(this is pretty much word for word)

"I just got a nasty memo from my boss with your name all over it."
(quickly thinking if I hit a basketball pole or went off a driveway, whatever)
"It seems that you are having difficulty
(oh crap, what did I do...)
"doing your pickups on time..."
(huh??)
Me-"What?"
"Do you want me to change any of your pickup times in the board so you can be in compliance by +/- 15 minutes...

Anyways...

I have 4 pickups on a house call run in the middle of the woods. My route changes based on my air. There are a thousand like it and they are all done the same way. One day I get at my 1st pickup at 11, the next day it could be 3.

The solution??

I was informed that my whole-entire-massive-4 pickups would be put in my DIAD starting at 4 o'clock and then every 5 minutes after that.

In other words, I am getting permission, by a supervisor, to stop-complete pickups that I am not even at just to make sure I am in compliance because he is getting his peepee slapped. I will be mentioning this to our center manager on Monday (covering my ass) and, YET AGAIN, UPS is giving us a glowing example of how inconsistent they are with how we do our job..

I was taught to falsify records by my on-car too...

[kman73]

Originally Posted by UpstateNYUPSer

You wouldn't be my pickup driver for very long.

If the customer had a problem with me calling to check for pickups I'd understand. But to break off deliveries and waste ten minutes to make a pickup that more often than not ships out nothing, especially on Fridays, doesn't make much common sense.

I'm all for customer service. I've always done everything I can to be courteous and professional to customers and people I work with, both management and hourly co-workers. However, with this economic situation, management doesn't realize (or seemingly care) about customer service, only numbers on reports. I'm just trying to keep my numbers in line, in any way possible, within reason (NOT skipping breaks) to keep my job.

K

[bigblu 2 you]

imo, the whole compliance thing is a farce,just another way for ups to squeeze us.like the 9.5 paid day,range of dispatch,mini max,sporh;s etc.i have 35 pickups and not one cares what time you make them as long as its after 300pm.and even though i dont{i need the miles}they wouldnt care if you called first to see if they will have pkgs or not. we were told this was customer generated from questionairs etc.but not one of our drivers have ever heard a customer tell them they would like you within 15 min+ or -.

[40 and out]

In my center,they were big on this pickup compliance b.s. about a year ago for about a month with daily posted lists with our name and pickup compliance % on it. Then this stopped with almost never another mention of it. Then, today I was sent a message saying "You were only 70% compliant last week. Get with the OMS and fix your pickup log TODAY so this is fixed. I don't know if this happening everywhere,but where I am it looks like this is September's flavor of the month. Always something stupid going on to make our jobs so enjoyable. Oh well, more OT for me so I don't show up on some stupid report.

[DS]

Originally Posted by 40 and out

In my center,they were big on this pickup compliance b.s. about a year ago for about a month with daily posted lists with our name and pickup compliance % on it. Then this stopped with almost never another mention of it. Then, today I was sent a message saying "You were only 70% compliant last week..

I gotta agree that the flavor of the week thing gets old after awhile.
Maybe they have a 340 different compliance standards poster that some pinhead in Atlanta throws darts at every 6 months.

[ol'browneye]

Originally Posted by MC4YOU2

Does anyone have PICKUP stops at businesses that are closed for shipping and/or delivery on certain days, like all Mondays or Fridays? Do you :

1.Drive there anyway to complete the stop at "compliance time" knowing they are closed to satisfy GPS?

2.Don't sheet it at all, and just cursor around it all day?

3.Sheet it as closed from wherever you are at "compliance time"?

4.Sheet it as stop complete at delivery, if they are open in the AM, for example?

I have a stop that ships a lot of refrigerated medicines. They told me not to come by on Fridays as they didn't want any shipments sitting around in a trailer or building all weekend thawing out. I told my on-car supe and I suggested that I don't even complete the pickup if I am not making it and she agreed. No lying to gps and no commit time violation, because I never went there.

I also have an on-route pickup that I get anywhere from 11:30 to 3:00, depending on air and splits. I brought that to my on-car's attention and he put a note in the board. When I open that pickup in the diad a note pops up to pickup on route. I guess that keeps me off the non-compliance list as I haven't heard anything about it since!

[BrownArmy]

Originally Posted by ol'browneye

I also have an on-route pickup that I get anywhere from 11:30 to 3:00, depending on air and splits. I brought that to my on-car's attention and he put a note in the board. When I open that pickup in the diad a note pops up to pickup on route. I guess that keeps me off the non-compliance list as I haven't heard anything about it since!

I should see if I can do this in my center on a particular stop on a particular route...

Medium heavy business stop, gets stuff every single day...the guy shipping stuff out knows we're overworked, so even though the pickup in the board is for 4:15pm, he always has whatever he's sending out when we make delivery, which is anywhere between 9:45AM to 11:30 AM. He's real chill...if he doesn't have it going out when we make delivery, he just says "see you tomorrow!"...There would be no accurate time to put in the board as it's a potential hour and a half deviance every day.

If he doesn't have anything, no problem, just hit stop complete when you pick up the business next door.

Or else,

1. Prerecord anything going out between 9:45 and 11:30AM, and then STOP COMPLETE around the time the pickup is scheduled for...

2. Wait to scan anything picked up earlier at the scheduled pickup time, and then STOP COMPLETE (this is non-ideal, as there are many other pickups coming right up, you know how it gets hectic)...

I just hit STOP COMPLETE when I do the pickup, life's too short.

[stevetheupsguy]

Originally Posted by kman73

If the customer had a problem with me calling to check for pickups I'd understand. But to break off deliveries and waste ten minutes to make a pickup that more often than not ships out nothing, especially on Fridays, doesn't make much common sense.

I'm all for customer service. I've always done everything I can to be courteous and professional to customers and people I work with, both management and hourly co-workers. However, with this economic situation, management doesn't realize (or seemingly care) about customer service, only numbers on reports. I'm just trying to keep my numbers in line, in any way possible, within reason (NOT skipping breaks) to keep my job.

K

Are you salary or hourly, because I get paid by the hour and I use every hour that I can. Besides, miles help your sporh.

Originally Posted by 40 and out

In my center,they were big on this pickup compliance b.s. about a year ago for about a month with daily posted lists with our name and pickup compliance % on it. Then this stopped with almost never another mention of it. Then, today I was sent a message saying "You were only 70% compliant last week. Get with the OMS and fix your pickup log TODAY so this is fixed. I don't know if this happening everywhere,but where I am it looks like this is September's flavor of the month. Always something stupid going on to make our jobs so enjoyable. Oh well, more OT for me so I don't show up on some stupid report.

Same flavor here.

Originally Posted by ol'browneye

I have a stop that ships a lot of refrigerated medicines. They told me not to come by on Fridays as they didn't want any shipments sitting around in a trailer or building all weekend thawing out. I told my on-car supe and I suggested that I don't even complete the pickup if I am not making it and she agreed. No lying to gps and no commit time violation, because I never went there.

I also have an on-route pickup that I get anywhere from 11:30 to 3:00, depending on air and splits. I brought that to my on-car's attention and he put a note in the board. When I open that pickup in the diad a note pops up to pickup on route. I guess that keeps me off the non-compliance list as I haven't heard anything about it since!

Can your on car talk to my OMS?

[beentheredonethat]

Originally Posted by NHDRVR

The solution??

I was informed that my whole-entire-massive-4 pickups would be put in my DIAD starting at 4 o'clock and then every 5 minutes after that.

In other words, I am getting permission, by a supervisor, to stop-complete pickups that I am not even at just to make sure I am in compliance because he is getting his peepee slapped. I will be mentioning this to our center manager on Monday (covering my ass) and, YET AGAIN, UPS is giving us a glowing example of how inconsistent they are with how we do our job..

Here's a big issue that UPS has a problem with. The idea of giving our customers a routine time for pickups is a good idea. It's just that we go about it the wrong way. 1st, not all customers care about consistent pickup time, esp those on a resi route. But I'd say 90% do care. Second, for those that care, pick them up when they are supposed to. If you do it, great, if you can't, fine. We have an internal report that shows how well we performed. Then we fix the problems to get better results. We shouldn't be playing with the numbers. Also, re the calling a customer for a pickup to see if they have anything going out. I'm a little torn by it. But if the customer and the driver agree to it, then that's what's really important. Plus, usually when a customer helpds the driver, usually on occasion, the customer needs some help, later pickup time etc, and the driver usually reciprocates. I see that as a no harm no foul issue.

[JustTired]

Originally Posted by NHDRVR

Update:

I have been told by my on-road and the center manager that this is to be treated in the center as a 'work as directed' policy since it's also being done on a handful of other routes to keep the building in compliance.

Although I am stop completing them at the times requested I am putting them in pre-record as I physically get to the pick-up. Also, this was mentioned to the stewards and made a note of...

This is just one example of why the "numbers" are meaningless. I.E. puts out a number, then everyone cheats to get the number. Now that number becomes the standard by which all other numbers are obtained. After several years of adding up bogus numbers, the job becomes impossible to do (not literally, but as far as standards go). This doesn't help the company or the driver.

[stevetheupsguy]

Originally Posted by beentheredonethat

Here's a big issue that UPS has a problem with. The idea of giving our customers a routine time for pickups is a good idea. It's just that we go about it the wrong way. 1st, not all customers care about consistent pickup time, esp those on a resi route. But I'd say 90% do care. Second, for those that care, pick them up when they are supposed to. If you do it, great, if you can't, fine. We have an internal report that shows how well we performed. Then we fix the problems to get better results. We shouldn't be playing with the numbers. Also, re the calling a customer for a pickup to see if they have anything going out. I'm a little torn by it. But if the customer and the driver agree to it, then that's what's really important. Plus, usually when a customer helpds the driver, usually on occasion, the customer needs some help, later pickup time etc, and the driver usually reciprocates. I see that as a no harm no foul issue.

I agree. I have some customers that ask me to call them, and since they don't ship everyday, I could really understand it in this case. On the other hand, I drive right by 100% of my pick ups, so why not just pop my head in and see?

[soberups]

This whole issue is just another classic example of an all-too- common UPS dysfunction...when the number becomes more important than the business element it was intended to measure.

[Hoaxster]

Originally Posted by soberups

This whole issue is just another classic example of an all-too- common UPS dysfunction...when the number becomes more important than the business element it was intended to measure.

I'm beginning to think we will never learn.

[tourists24]

Originally Posted by kman73

If it keeps my over/under in line and the sups off my back, I'll make the call. They (the sups) do what they gotta do, and I'm gonna do what I have to do.

K

that's ok,,, you just keep playing with that fire.... as long as nothing goes wrong you are ok,,,, but if not?... what if the business has pieces going out?

[kman73]

[quote=stevetheupsguy;592348]Are you salary or hourly, because I get paid by the hour and I use every hour that I can. Besides, miles help your sporh.


I'm hourly. Been driving FT almost 6 years.

Originally Posted by tourists24

that's ok,,, you just keep playing with that fire.... as long as nothing goes wrong you are ok,,,, but if not?... what if the business has pieces going out?

That's why I call. I don't do this on my own route, only when I'm doing this other route when mine's busted. Calling a stop or two that seldom ship can save time, sometimes saving additional time cause I can finish and bring in air without having to drive to air drop and return to route.

K

[Jones]

[quote=kman73;592769]

Originally Posted by stevetheupsguy

Are you salary or hourly, because I get paid by the hour and I use every hour that I can. Besides, miles help your sporh.


I'm hourly. Been driving FT almost 6 years.



That's why I call. I don't do this on my own route, only when I'm doing this other route when mine's busted. Calling a stop or two that seldom ship can save time, sometimes saving additional time cause I can finish and bring in air without having to drive to air drop and return to route.

K

Maybe if you didn't break the rules and cut corners to "save time" and make your supervisor look good, they wouldn't be so quick to bust your route.