Pickup Compliance Time... - Brown Cafe

NHDRVR · 08-29-2009, 06:44 AM

I wasn't sure if this was a new flavor of the month in any of your centers...

I got a message saying to call *** ASAP (my onroad) which isn't unusual but when he answered I heard the following...
(this is pretty much word for word)

"I just got a nasty memo from my boss with your name all over it."
(quickly thinking if I hit a basketball pole or went off a driveway, whatever)
"It seems that you are having difficulty
(oh crap, what did I do...)
"doing your pickups on time..."
(huh??)
Me-"What?"
"Do you want me to change any of your pickup times in the board so you can be in compliance by +/- 15 minutes...

Anyways...

I have 4 pickups on a house call run in the middle of the woods. My route changes based on my air. There are a thousand like it and they are all done the same way. One day I get at my 1st pickup at 11, the next day it could be 3.

The solution??

I was informed that my whole-entire-massive-4 pickups would be put in my DIAD starting at 4 o'clock and then every 5 minutes after that.

In other words, I am getting permission, by a supervisor, to stop-complete pickups that I am not even at just to make sure I am in compliance because he is getting his peepee slapped. I will be mentioning this to our center manager on Monday (covering my ass) and, YET AGAIN, UPS is giving us a glowing example of how inconsistent they are with how we do our job..

over9five · 08-29-2009, 06:48 AM

I wouldn't do it. It's falsifying information, pure and simple.
This WILL come back to bite everyone involved.

over9five · 08-29-2009, 06:50 AM

I suppose you have to work as directed, tho. Please make sure you have lots of witnesses, AND make sure the DM is involved.

NHDRVR · 08-29-2009, 06:51 AM

Quote:

Originally Posted by over9five

I suppose you have to work as directed, tho. Please make sure you have lots of witnesses, AND make sure the DM is involved.

It will be done...

I generally talk to one of our stewards during the morning anyways so this will be brought up...

over9five · 08-29-2009, 06:53 AM

I'd be interested in the end result of bringing it to the steward and the DM!

Jones · 08-29-2009, 07:07 AM

It's not that hard, you just break route to make the pickups at the scheduled time. I do this every day.

NHDRVR · 08-29-2009, 07:22 AM

Quote:

Originally Posted by Jones

It's not that hard, you just break route to make the pickups at the scheduled time. I do this every day.

I agree, and I did offer to break-off to get them on time. I figure about 20 or so miles would be added on to my run each day.

But..

They are very big on 'work as directed' up here so I will be covering myself as best I can on Monday. I will keep this thread up to date when I get more info...

stevetheupsguy · 08-29-2009, 07:23 AM

Quote:

Originally Posted by NHDRVR

I wasn't sure if this was a new flavor of the month in any of your centers...

I got a message saying to call *** ASAP (my onroad) which isn't unusual but when he answered I heard the following...
(this is pretty much word for word)

"I just got a nasty memo from my boss with your name all over it."
(quickly thinking if I hit a basketball pole or went off a driveway, whatever)
"It seems that you are having difficulty
(oh crap, what did I do...)
"doing your pickups on time..."
(huh??)
Me-"What?"
"Do you want me to change any of your pickup times in the board so you can be in compliance by +/- 15 minutes...

Anyways...

I have 4 pickups on a house call run in the middle of the woods. My route changes based on my air. There are a thousand like it and they are all done the same way. One day I get at my 1st pickup at 11, the next day it could be 3.

The solution??

I was informed that my whole-entire-massive-4 pickups would be put in my DIAD starting at 4 o'clock and then every 5 minutes after that.

In other words, I am getting permission, by a supervisor, to stop-complete pickups that I am not even at just to make sure I am in compliance because he is getting his peepee slapped. I will be mentioning this to our center manager on Monday (covering my ass) and, YET AGAIN, UPS is giving us a glowing example of how inconsistent they are with how we do our job..

I would only do this if I had his words in writing. I received the same message for the past 3 days in a row. I simply informed the sender that I would do my pickups at the same time every day when they align my route so that I make my deliveries to the same places at the same time each day.

I don't think they understand that the route changes daily. If you factor in the add/cuts, you could arrive at your first "normal" business stop anywhere's from 1hr to 3hrs later on any given day. I also relayed this information to them. Maybe next time I'll ask if the customer is complaining or if it's just someone sitting behind a computer playing god.

Quote:

Originally Posted by Jones

It's not that hard, you just break route to make the pickups at the scheduled time. I do this every day.

And here's yet another way to make it happen.

iowa boy · 08-29-2009, 08:17 AM

Quote:

Originally Posted by NHDRVR

In other words, I am getting permission, by a supervisor, to stop-complete pickups that I am not even at just to make sure I am in compliance because he is getting his peepee slapped. I will be mentioning this to our center manager on Monday (covering my ass) and, YET AGAIN, UPS is giving us a glowing example of how inconsistent they are with how we do our job..

If you are unable to break trace to do your pickups then CYA!!! Get this order in writing and signed and dated by your on-road as this WILL come back and bite you in the buttocks! Like others have said also, talk with CM and make sure he is ok with this also before you do it. (I would have him sign or just initial the written order that your on-road gave you. As everyone will tell you, this will come back to haunt you. You know this).

wo88upsman · 08-29-2009, 08:24 AM

no way I would do this first time customer says you did not show up or missed packages your GPS will bite you in the rear!!!

SJW · 08-29-2009, 08:28 AM

My route has only 4 pick up stops and I drive about 200 to 250 miles a day. Supervisor told me to keep this 15 min pick up time even if I had to " stop complete early" to keep the comit time. Edit pick up later. I told him that is falisfying records. He said " I don't care what you have to do, but keep the comit time." So I asked the DM if he wanted me to falsify records or add 50 miles to my route to keep this comit time. He of course said no to falisfying records and no to adding miles. He told me to just keep doing what I do every day. I asked him why extended routes are held to the same standard as in town routes. He had no answer. DON'T FALISFY! Even if sup tells you to. Cover your rear and talk union rep and DM.

over9five · 08-29-2009, 09:17 AM

Quote:

Originally Posted by SJW

So I asked the DM if he wanted me to falsify records or add 50 miles to my route to keep this comit time. .

What did your DM think about your sup telling you to falsify records? I hope he fired him. Integrity and all that....

morgahorse · 08-29-2009, 09:45 AM

Ummm.... if you pick it up early just prerecord it until the actual commit time.... that's what I was shown by a supervisor.

UpstateNYUPSer · 08-29-2009, 09:47 AM

Quote:

Originally Posted by morgahorse

Ummm.... if you pick it up early just prerecord it until the actual commit time.... that's what I was shown by a supervisor.

...and suppose they have more going and call in a concern saying you were there too early?

overallowed · 08-29-2009, 09:47 AM

Integrity and all that....[/QUOTE]
Not familiar with this concept.........

brownmonster · 08-29-2009, 09:51 AM

Quote:

Originally Posted by morgahorse

Ummm.... if you pick it up early just prerecord it until the actual commit time.... that's what I was shown by a supervisor.

Tell them you will stop complete your air and then deliver them later also. Why should one commit time be less important than another?

tworavens · 08-29-2009, 09:59 AM

Quote:

Originally Posted by brownmonster

Tell them you will stop complete your air and then deliver them later also. Why should one commit time be less important than another?

I like it!

SJW · 08-29-2009, 10:38 AM

Quote:

Originally Posted by over9five

What did your DM think about your sup telling you to falsify records? I hope he fired him. Integrity and all that....

I did not tell which sup and he did not ask. But I bet he would fire me for a integrity issue!

dilligaf · 08-29-2009, 12:33 PM

I p/u and stop complete when I am at the stop. I don't play these games with the sups. They want it done any other way then they will give it to me in writing. If they want me to break off then they will live with the consequences of doing that. If they want it done in trace then they can live with the consequences of that as well. No pre-recording or any other garbage.

We had a driver here that transferred to a hub. They had telematics. It cost him his job within 6 months, because he was in the habit of doing things one way here (w/o tele) and was able to get away with it. If you don't start bad habits then when push comes to shove you won't be on the losing end of things.

morgahorse · 08-30-2009, 07:05 AM

Quote:

Originally Posted by UpstateNYUPSer

...and suppose they have more going and call in a concern saying you were there too early?

That's what I asked the sup. I figure just do it when I get there if its more or less than the 15min I guess I'm screwed when we get telemetics, but I'm not going to lie about it.

BLACKBOX · 08-30-2009, 12:56 PM

Quote:

Originally Posted by dilligaf

I p/u and stop complete when I am at the stop. I don't play these games with the sups. They want it done any other way then they will give it to me in writing. If they want me to break off then they will live with the consequences of doing that. If they want it done in trace then they can live with the consequences of that as well. No pre-recording or any other garbage.

WORD!

soberups · 08-30-2009, 03:28 PM

Quote:

Originally Posted by morgahorse

That's what I asked the sup. I figure just do it when I get there if its more or less than the 15min I guess I'm screwed when we get telemetics, but I'm not going to lie about it.

You will be "screwed" either way.

Under Telematics, any action you take to get off of one report will simply cause you to appear on a different one.

If you dont give your supervisor anything to complain about...he will simply make something up. His job security depends upon inventing problems and then pretending to solve them. As long as he generates a sufficent volume of reports and warning letters, he can create the illusion on paper that he is actually contributing something meaningful to the operation, and buy himself another day of survival on the corporate tit.

IWorkAsDirected · 08-30-2009, 03:48 PM

Quote:

Originally Posted by NHDRVR

I wasn't sure if this was a new flavor of the month in any of your centers...

I got a message saying to call *** ASAP (my onroad) which isn't unusual but when he answered I heard the following...
(this is pretty much word for word)

"I just got a nasty memo from my boss with your name all over it."
(quickly thinking if I hit a basketball pole or went off a driveway, whatever)
"It seems that you are having difficulty
(oh crap, what did I do...)
"doing your pickups on time..."
(huh??)
Me-"What?"
"Do you want me to change any of your pickup times in the board so you can be in compliance by +/- 15 minutes...

Anyways...

I have 4 pickups on a house call run in the middle of the woods. My route changes based on my air. There are a thousand like it and they are all done the same way. One day I get at my 1st pickup at 11, the next day it could be 3.

The solution??

I was informed that my whole-entire-massive-4 pickups would be put in my DIAD starting at 4 o'clock and then every 5 minutes after that.

In other words, I am getting permission, by a supervisor, to stop-complete pickups that I am not even at just to make sure I am in compliance because he is getting his peepee slapped. I will be mentioning this to our center manager on Monday (covering my ass) and, YET AGAIN, UPS is giving us a glowing example of how inconsistent they are with how we do our job..

No way would I have EVER stop completed when not at the location. They WILL fire you for dishonesty at some point. Go over his head, get your steward involved. When push comes to shove he'll shove you under the bus.

MC4YOU2 · 08-30-2009, 04:57 PM

Does anyone have PICKUP stops at businesses that are closed for shipping and/or delivery on certain days, like all Mondays or Fridays? Do you :

1.Drive there anyway to complete the stop at "compliance time" knowing they are closed to satisfy GPS?

2.Don't sheet it at all, and just cursor around it all day?

3.Sheet it as closed from wherever you are at "compliance time"?

4.Sheet it as stop complete at delivery, if they are open in the AM, for example?

dilligaf · 08-30-2009, 05:03 PM

1 or 2. If I go by there then I sheet it in trace as clo. If I am not going by there then I work around it.