DIAD Upgrades

[dilligaf]

Another upgrade has to do with misloads. We are supposed to be able to scan the tracking number and send it back to the center. I have no idea how, as Ol'B said...................No explanation whatsoever!

[cino321]

Go to communication, and there is a option.

[dilligaf]

Originally Posted by cino321

Go to communication, and there is a option.

Thanks Cino. They never tell us the good things. We are just mushrooms...............kept in the dark and fed bullsh......

[ol'browneye]

Originally Posted by cino321

Go to communication, and there is a option.

An option for what?

[iowa boy]

Originally Posted by over9five

As are the days of common sense.

We don't need common sense, we have IE.

[tworavens]

Originally Posted by User Name

The best thing to do would be do an unscheduled pu and when he went back in the afternoon do it by pu time. When u do unscheduled it will not affect the actual time.... Just how I would do it....

Only problem with that is that now you are adding a pickup stop to your day every day. That is setting yourself up for a time-stealing accusation.

[satellitedriver]

Originally Posted by over9five

As are the days of common sense.

After reading about all the tricks of the trade for a driver to meet the numbers handed down by the center, I feel the drivers are just as guilty at falsifying numbers as the management team.
Jeez, do it exactly the way you are directed. If the " day's plan" goes to hell, so be it.
This is the only way to prove that the lack of daily planning and use of common sense ( we use to call common sense, area knowledge) is the flaw in the one size fits all technological approach.
Fat chance it will change the new direction, but now I get 10 to 15hrs of OT with all the new cost saving measures.
I can just be as stupid as the way I am forced to be stupid.

[Pkgrunner]

Originally Posted by ol'browneye

An option for what?

An Option to play hot potato with the misload.

You can scan the package and send the tracking info and whether or not you can deliver it to the center. They can then delete it from the edd of the driver it belongs to.

[dilligaf]

Originally Posted by satellitedriver

After reading about all the tricks of the trade for a driver to meet the numbers handed down by the center, I feel the drivers are just as guilty at falsifying numbers as the management team.
Jeez, do it exactly the way you are directed. If the " day's plan" goes to hell, so be it.
This is the only way to prove that the lack of daily planning and use of common sense ( we use to call common sense, area knowledge) is the flaw in the one size fits all technological approach.
Fat chance it will change the new direction, but now I get 10 to 15hrs of OT with all the new cost saving measures.
I can just be as stupid as the way I am forced to be stupid.

Sat, I couldn't agree with you more! If I can get there on time I will. If I can't then it is not my problem to fix. It gets dumped back in mgt's lap. If they want me there on time then they can fix it so that I can get there on time.

[dilligaf]

Originally Posted by Pkgrunner

An Option to play hot potato with the misload.

You can scan the package and send the tracking info and whether or not you can deliver it to the center. They can then delete it from the edd of the driver it belongs to.

This is going to end up being a double edged sword. We have been instructed, just recently, that we are supposed to ODS in all misloads. If they were out of our area we would sheet them as missed and bring them back in. If they were near enough to the rte the misload was to be on, then arrangements would be made. Pretty much, what we would do is use our 'common sense' (damm here is that word again) and make our own arrangements. Now, we have to rely on the center making the right decision (not going to happen on a cold day in hell).

Today, I had 2 misloads for the rte next to me and the driver on the opposite side had a misload for the rte next to me. Instead of letting the center make the decsion, I made it for them. ODS 3 misloads, left at UPS store, pls notify driver. I will scan misload and send it and until I am told otherwise, I will tell them the appropriate action that I have taken to get the misload delivered.

Hey, isn't this all about customer service?

[MC4YOU2]

There is also the ability to trade pickup rts, diad 2 diad, as well as to have the center modify your workday after you are on road. Also a reconcile screen that shows pkgs. , miles , etc in one place.

[MC4YOU2]

I wonder when the upgrade that allows us to deliver in the direction we are currently driving and on the side of the street we are already on will come online?

[MC4YOU2]

Can't wait for friday. It takes 2 days to fully experience the wonderment of the upgrade.

[over9five]

Originally Posted by satellitedriver

I can just be as stupid as the way I am forced to be stupid.

I just had to say I love that line!

[over9five]

Originally Posted by dilligaf

Hey, isn't this all about customer service?

Yes, you did the right thing!

(unless it was the wrong thing.....!)

[over9five]

Originally Posted by MC4YOU2

I wonder when the upgrade that allows us to deliver in the direction we are currently driving and on the side of the street we are already on will come online?

Didn't you decide that when you set up your route for PAS/EDD?

I think my route is (was) the best set up route in the building. They told us to be anal setting it up, and by God I took them at their word!

[MC4YOU2]

Originally Posted by over9five

Didn't you decide that when you set up your route for PAS/EDD?

I think my route is (was) the best set up route in the building. They told us to be anal setting it up, and by God I took them at their word!

Unfoutunately even though our whole center did sit in on parts of that process, it was largely done by a guy that favored the way it was done with Microsoft Maps software. He drank a lot of soda pop and looked kinda busy.

Now what we have to do is work with a system that runs streets the same way every day no matter if you are coming from the opposite direction or if every stop is on the other side.

Sometimes you're the bat. Sometimes you're the ball.

[TheDick]

Originally Posted by satellitedriver

After reading about all the tricks of the trade for a driver to meet the numbers handed down by the center, I feel the drivers are just as guilty at falsifying numbers as the management team.
Jeez, do it exactly the way you are directed. If the " day's plan" goes to hell, so be it.
This is the only way to prove that the lack of daily planning and use of common sense ( we use to call common sense, area knowledge) is the flaw in the one size fits all technological approach.
Fat chance it will change the new direction, but now I get 10 to 15hrs of OT with all the new cost saving measures.
I can just be as stupid as the way I am forced to be stupid.

And on top of the OT you get 9.5 pay to boot!

[browned out]

Originally Posted by jimstud

do you what diad updates actually mean ? the suits are going to expect more stops per hour.

Anybody ie out there who can let.us know how much standards have changed

[UpstateNYUPSer]

Originally Posted by over9five

Didn't you decide that when you set up your route for PAS/EDD?

I think my route is (was) the best set up route in the building. They told us to be anal setting it up, and by God I took them at their word!

Aren't you worried someone may call you a homophobe?

[brownracer]

Another new DIAD feature can be used when you find a misloaded package. Now you can send a Misload Text Message to the center with the misloaded package’s tracking numbers.

Go to the Communication Menu and select the new option 4 - Misload Text Message

To begin, scan the tracking number of the misloaded package, answer if you can delivery the misloaded package, then enter any comments.
For additional packages, select the Add Pkg softkey. Then press Send.
If you can deliver the packages, the center can send you a Delivery UOW Update Alert with the missing stop and package data.

[brownracer]

One of the purposes of this upgrade is to display the pickups that can be completed within delivery trace near to the deliveries displayed in your EDD manifest. If a stop can be closed out during deliveries, why not have the account's scheduled pickup time changed within DPS so that it is designated as an "Authorized Early Pickup" AEPU, and then it displays properly within the EDD manifest? Therefore, there would be no reason to prerecord any pickups. The big driving force behind this enhancement is to align the actual times of pickup attempts with the scheduled pickup times, especially due to our +/-15 minute pickup commitment window.

[pretzel_man]

Originally Posted by jimstud

do you what diad updates actually mean ? the suits are going to expect more stops per hour.

Originally Posted by browned out

Anybody ie out there who can let.us know how much standards have changed

First, there is no work measurement change. But, I find this thread pretty amazing.....

While I absolutely agree that there is no excuse for a center just installing the upgrade and not telling drivers, I'm amazed by the negative comments about this. Its telling that so many of the negative comments are from people that have not even seen the upgrade. (Again, there is no excuse for this not being properly communicated to the drivers)

Corporate told us about these changes a while ago. This software was intended to help with many of the things people on this board complained about. Now that corporate is addressing the items, people seem to find a need to complain about that too.

Kind of like dealing with my ex. Complain if nothing is done, complain if something is done.

I'm sure that like all software there will be bugs, but here are some of the nice features in this DIAD / ODSe upgrade:

- A task list helps guide drivers (especially new ones) into doing all the things they need to remember today.
- A DVIR helps ensure we are compliant with regulations
- If a missort is found in a car, it tells the center automatically, and if you have EDD, takes it out of the other drivers manifest so he/she doesn't go looking for it. The same happens if a package was found left in the building.
- Missorts, late air, etc can be moved from one drivers DIAD to another to help with synchronizing information and setting up meet points.
- Intercepts are more nicely integrated.
- Pickups can be adjusted by the center to help balance over 9.5's while ensuring we don't miss pickups.
- Pickups are better integrated into the manifest
- This is also the base for future new services.

These things all seem like good things.

P-Man

[brownracer]

The deployment plan for this upgrade includes two PCM training sessions over two days (PFT/EDD sites recieve both days of training.) The first sessions is about 6 minutes for all centers and the second 3 minutes session is for additional training specific to PFT/EDD centers. Not only are there the training modules in the DIAD for drivers, but there is a training script that goes with the modules that has even more detail on the procedures. These are to be given together for service provider training. The complete training materials are available on the Corp IE I-Gate. Under the DIAD Procedures page within the "DIAD/DCS 08.08 Upgrade" folder. This includes copies of the:
-- Service Provider Training Guide (PCM script)
-- Link to the DIAD training modules for viewing by the center
-- DIAD/DCS 08.08 Management Guide
-- Link to the ODSe 2009 Computer Based Training
-- The Center Upgrade document
-- A management PowerPoint overview presentation of the changes

[westsideworma]

Originally Posted by pretzel_man

These things all seem like good things.

P-Man

P-Man

I agree these all seem like good things as well. The problem is good things often can easily be twisted and contorted (sometimes unintentionally). This occurs when people do not get the big picture and miss certain little things that actually add up to a lot.

PAS was (and is) a great idea on paper and works well in many centers, but in some small, but important ways, we've made it harder on the preloader.

Also we we're told its faster than the old way, but at least in our center pulling the PAL and facing it toward the driver was an approved method and we (myself included as I was a preloader for a bit myself) did some basic math to figure just how much that adds to a preloader's day. 1000 pkgs (the norm at the time) x 1-3 seconds (to pull a PAL) equals approx. 20-50 min more time to do the job than previously. However they don't get that time factored into their planned PPH because its not an official corporate method I don't believe. Also pulling add/cuts (a big problem at our center recently as add/cuts have gone through the roof) is another thing that preloaders do that they do not get credit for, some picks move as many as 100 or more packages due to add/cuts and the preloader has to stop loading and search for (eventually). I don't believe they get credit for that either. Granted now those 1-3 seconds per package go to reading those new magenta imprinter labels lol, and then writing the sequence in crayon haha so I guess it still kind of applies even though we no longer use PALs for the most part

For a company where seconds mean everything, how could nobody catch these oversights? We were told it takes no extra time when it obviously does. Granted this wasn't really a twist, more like an oversight, but you see where I'm going. After all the horror stories I've heard on here, I'm becoming convinced that Telematics was twisted as well. I was under the impression it was to improve safety, not performance goals. Thats how it was pitched to me anyway (though I had apprehensions about how it would actually be used), but on here we see that someone has figured out how to twist it.

The point is, people fear all changes here because they are not always good in practice (in general, not saying in this instance with the DIADs), though the intention was there when initially created.