DIAD Upgrades

[brownracer]

Please also be aware that centers have about five days to do the upgrade. So some service providers may have received the upgrade and training, while others have not. This is by plan as this upgrade must be synchronized between DIAD/DCS and ODS. All U.S. service providers should receive the training by early next week. But the Day 1 training should always be given prior to going on road with the changes in the DIAD.

[over9five]

Originally Posted by UpstateNYUPSer

Aren't you worried someone may call you a homophobe?

Yikes, now that you highlighted that I am!

[pretzel_man]

Westside:

I understand what you mean by good intentions not always turning out the way things were envisioned. That's a pretty common situation for any company or individual.

As you mentioned, PAS did not work out the way envisioned, but it still provided large benefits to UPS. About 1/2 the sites are doing very, very well. There is still a large % doing poorly. The cause is management.

In your case, I do not understand what "pulling the PAL" means? Are you actually taking off the PAL and replacing it? That was certainly not set out as a method for the preload and does take extra time. Using a crayon was part of the methods however (just like before PAS)

BTW, I had a chance to review the corporate cost analysis for PAS. There was basically no benefit associated with the preload. The vast majority was for miles reduction with the drivers. For the preload, they intended for the cost of SPA to be recovered by preload production improvements. Some sites got that, others did not.

P-Man

Originally Posted by westsideworma

P-Man

I agree these all seem like good things as well. The problem is good things often can easily be twisted and contorted (sometimes unintentionally). This occurs when people do not get the big picture and miss certain little things that actually add up to a lot.

PAS was (and is) a great idea on paper and works well in many centers, but in some small, but important ways, we've made it harder on the preloader.

Also we we're told its faster than the old way, but at least in our center pulling the PAL and facing it toward the driver was an approved method and we (myself included as I was a preloader for a bit myself) did some basic math to figure just how much that adds to a preloader's day. 1000 pkgs (the norm at the time) x 1-3 seconds (to pull a PAL) equals approx. 20-50 min more time to do the job than previously. However they don't get that time factored into their planned PPH because its not an official corporate method I don't believe. Also pulling add/cuts (a big problem at our center recently as add/cuts have gone through the roof) is another thing that preloaders do that they do not get credit for, some picks move as many as 100 or more packages due to add/cuts and the preloader has to stop loading and search for (eventually). I don't believe they get credit for that either. Granted now those 1-3 seconds per package go to reading those new magenta imprinter labels lol, and then writing the sequence in crayon haha so I guess it still kind of applies even though we no longer use PALs for the most part

For a company where seconds mean everything, how could nobody catch these oversights? We were told it takes no extra time when it obviously does. Granted this wasn't really a twist, more like an oversight, but you see where I'm going. After all the horror stories I've heard on here, I'm becoming convinced that Telematics was twisted as well. I was under the impression it was to improve safety, not performance goals. Thats how it was pitched to me anyway (though I had apprehensions about how it would actually be used), but on here we see that someone has figured out how to twist it.

The point is, people fear all changes here because they are not always good in practice (in general, not saying in this instance with the DIADs), though the intention was there when initially created.

[HEFFERNAN]

They have turned easy diad screens into everyone needing a masters to not be confused. What was the sense of putting this update into the diad ? We had a delivery screen and we had a pickup screen. Makes no sense to jumble them together !

A task screen is not needed when YOU ARE TAUGHT how to do the job ! I don't need a daily reminder to pretrip. I don't need a daily reminder to write up my DVIR ! I don't need a reminder to pull my lookups/rts/p+h off my car !

It was done because someone has to justify their paycheck and they had the extra room on the diad's hard drive !!!

If MANAGEMENT trains correctly, then this upgrade IS UNNECESSARY !!!

[Sleeve_meet_Heart]

The upgrades: don't care one way or the other. So far I don't feel personally affected by them.

One question: can someone please answer this....

From the EDD view - how do you toggle addresses and businesses?

For ex:

123 Park st.
80 Smith rd.
23 john rd

Then you hit two buttons (one might be alpha)

And wallah you get the businesses instead of addresses, and you can toggle the entire list without going to "details"

Jacks cars
Mikes etc
etc etc

[Pkgrunner]

Being able to use the find BC function from the main screen is a Plus. The other additions are just distracting bells and whistles I personally do not care for. I had my center team take out my AEPUs from the main manifest just because only one of them is a before 2:30 account, the trace is so bad they were just a distraction when using the marker...

[Pkgrunner]

Originally Posted by dilligaf

Hey, isn't this all about customer service?

That's what I thought, but apparently I was wrong

[User Name]

Originally Posted by tworavens

Only problem with that is that now you are adding a pickup stop to your day every day. That is setting yourself up for a time-stealing accusation.

not when you dont stop complete the pu at its scheduled time. This is what guys do in my center and no body has a problem with it...

[OVERBOARD]

I have a question . Lets say i have a misload for the 41 rte and i scan and send to the center that i cant del . Does the pkg automatically get remove from the 41 rte edd or does that have to be done by my management team. Because i know the old way when i text in a misload they never commutate to driver that they are missing a pkg. There been times when i have been missing a 1da waste 10 minutes looking for it then call the center and tell them im missing a 1da to have them tell me oh that was left in building , i say you couldn't text me to tell me you had the pkg that would be to much work for them . They would rather harass me about being 10 minutes paid over the next day.

[pretzel_man]

Originally Posted by OVERBOARD

I have a question . Lets say i have a misload for the 41 rte and i scan and send to the center that i cant del . Does the pkg automatically get remove from the 41 rte edd or does that have to be done by my management team. Because i know the old way when i text in a misload they never commutate to driver that they are missing a pkg. There been times when i have been missing a 1da waste 10 minutes looking for it then call the center and tell them im missing a 1da to have them tell me oh that was left in building , i say you couldn't text me to tell me you had the pkg that would be to much work for them . They would rather harass me about being 10 minutes paid over the next day.

Its automatically taken off of the 41 rte. Its put in an exception log for the center to decide how to handle it (do you deliver it, meet a shuttle, etc.)

the same happens if a package is left in the building. Automatically removed from the route.

P-Man

[OVERBOARD]

Thanks p man i think its great that its automatically taken out . I hate wasting time looking for pkgs not there. I would always call the driver next to me tell him not to look for a pkg and he would do the same for me.

[pretzel_man]

Originally Posted by OVERBOARD

Thanks p man i think its great that its automatically taken out . I hate wasting time looking for pkgs not there. I would always call the driver next to me tell him not to look for a pkg and he would do the same for me.

Overboard:

I've spend a lot of time talking to drivers this week. They all told me the same thing as you.

Also, with missorts being displayed to the center all day long, its eye opening for the division managers. Hopefully, they will really take on eliminating the missorts all together.

P-Man

[TSup]

Originally Posted by HEFFERNAN

They have turned easy diad screens into everyone needing a masters to not be confused. What was the sense of putting this update into the diad ? We had a delivery screen and we had a pickup screen. Makes no sense to jumble them together !

A task screen is not needed when YOU ARE TAUGHT how to do the job ! I don't need a daily reminder to pretrip. I don't need a daily reminder to write up my DVIR ! I don't need a reminder to pull my lookups/rts/p+h off my car !

It was done because someone has to justify their paycheck and they had the extra room on the diad's hard drive !!!

If MANAGEMENT trains correctly, then this upgrade IS UNNECESSARY !!!

These upgrades may not be necessary but they are helpful.....
1) Having On Demand and On Route pickups show up in EDD in the proper order is nice. Even better for coverage drivers.
2) The ability of the center to send you pickup information to your DIAD when you cover a pickup for someone, as well as the ability to remove it from the other driver
3) The ability of the center to send you all the package information on a Late Air day so it goes into EDD and you don't have to manually enter it
4) COD alert for Cashiers Check/Money Order is a nice addition
5) Drivers who get EDD to early can be sent the information so they don't blow by that stop

[OVERBOARD]

The upgrades from my point of view are all good especially when you have airs meets and forget about the air drive by the stop and you know with peak coming there going to be a lot of air meets

[cosmo1]

Originally Posted by pretzel_man

Overboard:



Also, with missorts being displayed to the center all day long, its eye opening for the division managers. Hopefully, they will really take on eliminating the missorts all together.

P-Man

I'm not holding my breath.

[pretzel_man]

Originally Posted by cosmo1

I'm not holding my breath.

One of the centers I was in this week has reduced missorts by 70%. Just back to the basics.

P-Man

[pudg00]

Originally Posted by Sleeve_meet_Heart

The upgrades: don't care one way or the other. So far I don't feel personally affected by them.

One question: can someone please answer this....

From the EDD view - how do you toggle addresses and businesses?

For ex:

123 Park st.
80 Smith rd.
23 john rd

Then you hit two buttons (one might be alpha)

And wallah you get the businesses instead of addresses, and you can toggle the entire list without going to "details"

Jacks cars
Mikes etc
etc etc

Just hit the Z key.

[OVERBOARD]

The one thing about misloads there will always be drivers that do nothing and hide them in there load fearful of being told to del the misload.

[cosmo1]

Originally Posted by pretzel_man

One of the centers I was in this week has reduced missorts by 70%. Just back to the basics.

P-Man

Wow!

Just yesterday, I was missing 5 stops and had 3 others that were not mine that I delivered. Basically a normal day here.

[Pkgrunner]

Originally Posted by pretzel_man

Its automatically taken off of the 41 rte. Its put in an exception log for the center to decide how to handle it (do you deliver it, meet a shuttle, etc.)

the same happens if a package is left in the building. Automatically removed from the route.

P-Man

What about misloads from another center? I had one today with a wrong pal on it, and did not have the pkg that that pal was meant for. My missing pkg was not taken out of my Edd, but was the pkg taken out of the edd of the other center's driver?

[dilligaf]

P-man, I like the new upgrades. Over-all I think they are good. Once implemented completely, (like Tsup said) this new system will be of great benefit to cover/utility drivers. The diad training leaves alot to be desired and I can see this being a learn on the road thing.

Sleeve, I am not clearly understanding what you are saying. You can toggle between business addresses and business names without using details?!?!?!?! How?

[brownrodster]

Originally Posted by pretzel_man

Also, with missorts being displayed to the center all day long, its eye opening for the division managers. Hopefully, they will really take on eliminating the missorts all together.

Wow. Then what will our CM and on car sups do all day now? Or will we still need them to shuttle missloads around? It's just that now their bosses will know that they are shuttling missloads around all day.

[Pkgrunner]

I have an observation/question regarding pick up removal...
I had an on route removed from my edd today (the center wanted to practice) and someone else was making the delivery there anyway...

The message I got was not clear as to whether it was adding it to me or taking it from me. Also, it did not give me a choice to accept or refuse. The only option I got was to Accept it.
Is this just a bug, or is it when you get no option but to accept mean that something is being removed?

[Brown Rocket]

Originally Posted by cosmo1

Wow! Just yesterday, I was missing 5 stops and had 3 others that were not mine that I delivered. Basically a normal day here.

We had a driver yesterday with 10 business misloads. No one cares anymore because our new CM and his buddy the new preload manager are completly ignorant. Morale!? What morale.

Originally Posted by brownrodster

Wow. Then what will our CM and on car sups do all day now? Or will we still need them to shuttle missloads around? It's just that now their bosses will know that they are shuttling missloads around all day.

We successfully got them to stop doing this in our center. I hate it because customers aren't getting their stuff but we've had between 20 and 30 drivers layed off at times (Our record was 32). They could help run misloads, do meet points, sweep pick ups but management wont go for it. So we have 19 to 20 missed pieces everyday.

[pretzel_man]

Originally Posted by Pkgrunner

What about misloads from another center? I had one today with a wrong pal on it, and did not have the pkg that that pal was meant for. My missing pkg was not taken out of my Edd, but was the pkg taken out of the edd of the other center's driver?

As long as its in the same building, yes, it will come off.

Of course, the key is that the other driver has to find the misload before you get to the stop and start looking for it.

P-Man