Why did it show as late air? - Brown Cafe

bigmistake · 09-26-2009, 01:20 PM

Residential stop, signature required. No one home and was sheeted as not in 1.

3 hours later, drove by the house again while doing pick-ups. Made another attempt, again no one home, scanned package again and asked for late air reason when I hit stop completed.

In the past, as long as an attempt was made before the commit time, you could make another attempt after the commit time without showing a late air.

Anyone have any idea why it showed as a late air?

hurricanegunner · 09-26-2009, 01:23 PM

That happened to me and was told it was because I did not use the duplicate stop key. There was no punishment though; hope there wasn't for you.

UpstateNYUPSer · 09-26-2009, 01:30 PM

Using the dup stop key has nothing to do with it. If you attempted the NDA before commit time, sheeted it as NI1, and then reattempted after commit time it should not have shown up as late. Did you hit residential before hitting stop complete? It sounds like you may have chosen one of the other signature options, which would then classify the stop as commercial and would then show as late.

dino · 09-26-2009, 01:50 PM

Quote:

Originally Posted by bigmistake

Residential stop, signature required. No one home and was sheeted as not in 1.

3 hours later, drove by the house again while doing pick-ups. Made another attempt, again no one home, scanned package again and asked for late air reason when I hit stop completed.

In the past, as long as an attempt was made before the commit time, you could make another attempt after the commit time without showing a late air.

Anyone have any idea why it showed as a late air?

Upstate is most likely correct on this. I would have made the second attempt if possible, but would not have sheeted as a stop if no one was home. However, if they were home the second time that is a legitimate stop (here), not a duplicate.

UpstateNYUPSer · 09-26-2009, 02:04 PM

Sheeting the stop as an additional delivery stop is not allowed here unless we have been directed to go back to the stop. If we make a second attempt on our own than it has to be sheeted as a duplicate stop.

If they were not home the 2nd time why would you even bother sheeting it?

happybob · 09-26-2009, 02:43 PM

Quote:

Originally Posted by UpstateNYUPSer

Sheeting the stop as an additional delivery stop is not allowed here unless we have been directed to go back to the stop. If we make a second attempt on our own than it has to be sheeted as a duplicate stop.

If they were not home the 2nd time why would you even bother sheeting it?

Maybe a papertrail, to show why he was back in that area. Technology would show he's in that area and he may have been covering his butt.

UpstateNYUPSer · 09-26-2009, 03:12 PM

Quote:

Originally Posted by happybob

Maybe a papertrail, to show why he was back in that area. Technology would show he's in that area and he may have been covering his butt.

Good point but up here we call it padding stops.

dino · 09-26-2009, 03:23 PM

Quote:

Originally Posted by happybob

Maybe a papertrail, to show why he was back in that area. Technology would show he's in that area and he may have been covering his butt.

As I stated earlier I would not have sheeted the pkg. again if no one was home, but I would notate on the pkg. ( also NI at [time] ). Also you can leave a del. notice or post it saying came back at [time] to let the customer know you took that extra effort to make the delivery.

MC4YOU2 · 09-26-2009, 03:55 PM

Quote:

Originally Posted by UpstateNYUPSer

Good point but up here we call it padding stops.

Here we had been PCM'd awhile back to reattempt NDA if in immediate area and take extra stop. But I rarely have this come up and will either just keep on going or sheet as dup. You're covered both ways then.

over9five · 09-26-2009, 06:59 PM

Could the OPs issue be a result of the recent DIAD upgrade?

scratch · 09-26-2009, 10:09 PM

Quote:

Originally Posted by over9five

Could the OPs issue be a result of the recent DIAD upgrade?

Not the problem. I made a second attempt on one Friday, it was a residential after 3PM. We have to count it as a duplicate stop here.

grgrcr88 · 09-27-2009, 06:01 AM

Quote:

Originally Posted by UpstateNYUPSer

Good point but up here we call it padding stops.

BS if you make the stop its not padding stops! Its your own fault if you put that in as a dup stop for a second attempt. I uarantee you would win that case at a panel if they tried to discipline you.

over9five · 09-27-2009, 06:10 AM

Quote:

Originally Posted by grgrcr88

BS if you make the stop its not padding stops! Its your own fault if you put that in as a dup stop for a second attempt. I uarantee you would win that case at a panel if they tried to discipline you.

Why do you CARE if it's a duplicate stop or not? You're an hourly employee, sheet it how the boss tells you. You get PAID to do it, duplicate or not.

UpstateNYUPSer · 09-27-2009, 06:11 AM

Quote:

Originally Posted by grgrcr88

BS if you make the stop its not padding stops! Its your own fault if you put that in as a dup stop for a second attempt. I uarantee you would win that case at a panel if they tried to discipline you.

Why does everything with you turn in to a mgt/hourly war? If you go to back to the stop on your own because you are trying to do the right thing for the customer then it is dup stop--if you go back because you were directed to by an ODS then it is another stop. Case in point--I had an X-Box for a college kid. He wasn't home the first time so I sheeted NI1, scanned the info notice and went on my way. Got an ODS a short while later asking me to put said X-Box on hold. Our center is in the middle of nowhere and would have been a PITA for the kid to wait until I got back (1830) before he could get his X-Box so I reattempted in afternoon. Kid was home, gets to play video games all weekend, I got rid of a send again and kid didn't have to waste part of his day driving out to UPS and, yes, I sheeted it as dup stop.

ups2000 · 09-27-2009, 06:24 AM

i always do that if i get a call to put in will call b/c they werent home when i attempted i will re attempt it if its near my route back to building. they are all surpprised to see me. but im still getting paid so why not take the extra effort.

trplnkl · 09-27-2009, 06:39 AM

All our NDA (not savers) are due to be delivered by 10:30, resi or business...samey samey. If it is scanned after that time, regardless if an earlier attempt was made or if you use duplicate, it shows as a late attempt/delivery. Or at least it was still that way in April.

In our district, if you make a second attempt on any package, for any reason it is a duplicate stop whether directed by management or not.

Thems tha rules we gotta live by here.

dragon · 09-27-2009, 07:18 AM

88, exactly how many panels have you been to? How many wins - losses? You seem very knowledgeable about what would fly and what would not at a panel....

UpstateNYUPSer · 09-27-2009, 07:31 AM

Quote:

Originally Posted by dragon

88, exactly how many panels have you been to? How many wins - losses? You seem very knowledgeable about what would fly and what would not at a panel....

...some may say too focused. Perhaps he should worry less about us vs them.

happybob · 09-27-2009, 09:00 AM

Are we getting the big picture. Too many differant ways of doing things. What can't the company just have one set of rules for all the centers to follow. Oh ya, that would be too easy. One poster saying it's a duplicate stop if OMS sends you back, another saying it's always a duplicate stop. Take out the damm dulicate stop key. You go to a place to make a delivery it is a stop, even if you were already there. If it is too much of a problem for the company to figuere it all out, then don't have anyone make more than one delivdery attemp per day, oh ya, I forgot, too easy. That duplicate stop key has been a pain in the ass since it first came out, and it still is.

Dustyroads · 09-27-2009, 11:58 AM

Good point, Bob, if the it people were on top of things, they would have never put the key in, instead, just have the diad automatically record the package as a duplicate if the barcode is the same.

bigbrownhen · 09-27-2009, 02:06 PM

Same people wouldn't have put the sig key on top right corner of diad. "Hind sight is always 20-20".
As for the OP situation, I believe you have to hit the dup key, then it wouldn't show as late. You could have edited that stop out and re-sheeted as a dup stop, then no worries since you attempted earlier. It still shouldn't count against you as a late air though, I wouldn't sweat it, lesson learned.

outamyway · 09-27-2009, 03:09 PM

Quote:

Originally Posted by hurricanegunner

That happened to me and was told it was because I did not use the duplicate stop key. There was no punishment though; hope there wasn't for you.

BS. I have done this quite a few times and forgot to use the dupe key and it did not come up late.

As long as your are using the same board you used on the first attempt it should not come up late.

May the new upgrade changed something.

stevetheupsguy · 09-27-2009, 03:25 PM

Quote:

Originally Posted by UpstateNYUPSer

Using the dup stop key has nothing to do with it. If you attempted the NDA before commit time, sheeted it as NI1, and then reattempted after commit time it should not have shown up as late. Did you hit residential before hitting stop complete? It sounds like you may have chosen one of the other signature options, which would then classify the stop as commercial and would then show as late.

I agree.

Quote:

Originally Posted by dino

Upstate is most likely correct on this. I would have made the second attempt if possible, but would not have sheeted as a stop if no one was home. However, if they were home the second time that is a legitimate stop (here), not a duplicate.

I agree.

Quote:

Originally Posted by UpstateNYUPSer

Sheeting the stop as an additional delivery stop is not allowed here unless we have been directed to go back to the stop. If we make a second attempt on our own than it has to be sheeted as a duplicate stop.

If they were not home the 2nd time why would you even bother sheeting it?

Depends on your franchise.

Quote:

Originally Posted by happybob

Maybe a papertrail, to show why he was back in that area. Technology would show he's in that area and he may have been covering his butt.

True!

Quote:

Originally Posted by over9five

Why do you CARE if it's a duplicate stop or not? You're an hourly employee, sheet it how the boss tells you. You get PAID to do it, duplicate or not.

This guy has a point.

Quote:

Originally Posted by UpstateNYUPSer

Why does everything with you turn in to a mgt/hourly war? If you go to back to the stop on your own because you are trying to do the right thing for the customer then it is dup stop--if you go back because you were directed to by an ODS then it is another stop. Case in point--I had an X-Box for a college kid. He wasn't home the first time so I sheeted NI1, scanned the info notice and went on my way. Got an ODS a short while later asking me to put said X-Box on hold. Our center is in the middle of nowhere and would have been a PITA for the kid to wait until I got back (1830) before he could get his X-Box so I reattempted in afternoon. Kid was home, gets to play video games all weekend, I got rid of a send again and kid didn't have to waste part of his day driving out to UPS and, yes, I sheeted it as dup stop.

Having problems with the Green Grocer? I do the same thing as far as when I need signatures, but here NDA pkgs are different and we are allowed a 2nd, non duplicate attempt.

Quote:

Originally Posted by trplnkl

All our NDA (not savers) are due to be delivered by 10:30, resi or business...samey samey. If it is scanned after that time, regardless if an earlier attempt was made or if you use duplicate, it shows as a late attempt/delivery. Or at least it was still that way in April.

In our district, if you make a second attempt on any package, for any reason it is a duplicate stop whether directed by management or not.

Thems tha rules we gotta live by here.

Different franchises different rules.

over9five · 09-27-2009, 03:26 PM

Quote:

Originally Posted by stevetheupsguy

Different franchises different rules.

Ain't that the truth!

Bubblehead · 09-27-2009, 05:34 PM

Quote:

Originally Posted by UpstateNYUPSer

Why does everything with you turn in to a mgt/hourly war? If you go to back to the stop on your own because you are trying to do the right thing for the customer then it is dup stop--if you go back because you were directed to by an ODS then it is another stop. Case in point--I had an X-Box for a college kid. He wasn't home the first time so I sheeted NI1, scanned the info notice and went on my way. Got an ODS a short while later asking me to put said X-Box on hold. Our center is in the middle of nowhere and would have been a PITA for the kid to wait until I got back (1830) before he could get his X-Box so I reattempted in afternoon. Kid was home, gets to play video games all weekend, I got rid of a send again and kid didn't have to waste part of his day driving out to UPS and, yes, I sheeted it as dup stop.

Regardless of the semantics, as somebody else alluded, we get paid by the hour.
Sheet the stops as directed.
We work in a role as a subordinate.
Do what your told and there will be no problem.
You don't have to agree.
This next day air discrepancy will be most likely be clarified.
I doubt it will be made an issue.
Worst case scenario, warning letter.
Don't do it again for 9 months, problem solved.
That, after all, is objective of progressive discipline.
To correct behavior and methods.

P.S. I admire Upstate. What balance and coordination it must take to sit on the fence, all the while tooting his own horn.