Losing Walmart Account

[klein]

ok, now time for me. My Walmart was sending out used, stinky shoes. That people leave behind.
I didn't even know that, until Sommer hit, and my whole cargo stunk. Thought it was me, and couldn't believe the smell of stinky feet. It was gross.
One day, I told Walmart receiver, it's not me that stinks, it's something in my cargo..
She got a good laugh, because they ship out huge boxes of those left behind shoes.
According to her, they get sent back to China for recycling.

Now, if that was you or me, we could never afford to send old used shoes in a box to the next corner using UPS !

Walmart gets a hell of a deal , and I even wonder if it's all worth it.

[tourists24]

Originally Posted by UpstateNYUPSer

Steve, it is NOT okay that we lose WalMart. Their ship to store has been a huge success for them and us as well and there were days during Peak when they were getting 150 or more pkgs daily.

Not a whole lot drivers or operations can do about it.... IE calls the shots anymore. Im with Steve on this one

[over9five]

I'm sure you all know, it's called "churn", boys.

Hopefully they'll be back, á la LL Bean.

[MC4YOU2]

In many ways fedex ground in my area reminds me of the way ups was when i started in the late 80's. Guys driving around with their bulkhead open everywhere, radio blasting out loud tunes, drivers have kind of a "cowboy" mentality - less supervisory micro managing, more flexibility. I personally like the local one's here, but...

I don't really see them in the same professional light as ups drivers. I think that is reflected back in their service. Not that we're perfect, far from it, but the fact that they can get to most locations due to their low volume share and loose rule enforcement is a handicap of sorts to what I can provide in an early delivery. This is attractive to customers usually until they get larger shipments and they see a broader slice of the picture. More lost and damage claims, brash attitude and just a cut below where I see us.

That early delivery comes at a price. Like I said, I was that way myself at one time and so were most of my coworkers, but now I have to be better at everything else now because I cannot beat them in daily delivery times. No way, no how.

[cachsux]

Originally Posted by klein

ok, now time for me.

The cornerstone of every Klein post.

[fredly00]

Wow, well at FedEx Express we are short staffed, we just got an announcement that we just got the Amazon.com account from UPS... I know all the Ground contractors are very busy. Should be interesting to get both Walmart and Amazon.com I know when I was at UPS 2 yrs ago Walmart filled a 500 daily(~100 pieces+) I hope Ground is ready for this.
Starting Monday FedEx Express is getting ready for a very crucial delivery, not sure if it has been announced(so I won't say), but they are all up in arms about it, making sure everything is perfect.

[stevetheupsguy]

Originally Posted by fredly00

Wow, well at FedEx Express we are short staffed, we just got an announcement that we just got the Amazon.com account from UPS... I know all the Ground contractors are very busy. Should be interesting to get both Walmart and Amazon.com I know when I was at UPS 2 yrs ago Walmart filled a 500 daily(~100 pieces+) I hope Ground is ready for this.
Starting Monday FedEx Express is getting ready for a very crucial delivery, not sure if it has been announced(so I won't say), but they are all up in arms about it, making sure everything is perfect.

Come, come now, fredly...................Do tell!

[kingOFchester]

oops

[klein]

Originally Posted by fredly00

Wow, well at FedEx Express we are short staffed, we just got an announcement that we just got the Amazon.com account from UPS... I know all the Ground contractors are very busy. Should be interesting to get both Walmart and Amazon.com I know when I was at UPS 2 yrs ago Walmart filled a 500 daily(~100 pieces+) I hope Ground is ready for this.
Starting Monday FedEx Express is getting ready for a very crucial delivery, not sure if it has been announced(so I won't say), but they are all up in arms about it, making sure everything is perfect.

Might be working for fedex soon, then ?

[stevetheupsguy]

Originally Posted by fredly00

Wow, well at FedEx Express we are short staffed, we just got an announcement that we just got the Amazon.com account from UPS... I know all the Ground contractors are very busy. Should be interesting to get both Walmart and Amazon.com I know when I was at UPS 2 yrs ago Walmart filled a 500 daily(~100 pieces+) I hope Ground is ready for this.
Starting Monday FedEx Express is getting ready for a very crucial delivery, not sure if it has been announced(so I won't say), but they are all up in arms about it, making sure everything is perfect.

They bought UPS? I wonder what they will call the new company?

[Jones]

Originally Posted by fredly00

Wow, well at FedEx Express we are short staffed, we just got an announcement that we just got the Amazon.com account from UPS... I know all the Ground contractors are very busy. Should be interesting to get both Walmart and Amazon.com I know when I was at UPS 2 yrs ago Walmart filled a 500 daily(~100 pieces+) I hope Ground is ready for this.
Starting Monday FedEx Express is getting ready for a very crucial delivery, not sure if it has been announced(so I won't say), but they are all up in arms about it, making sure everything is perfect.

Meanwhile, at my building, we're test driving UPS's latest revenue stream. We are now delivering junk mail along with our house calls. I guess the next thing will be selling cigarettes out of the back of the truck....

[klein]

Originally Posted by Jones

Meanwhile, at my building, we're test driving UPS's latest revenue stream. We are now delivering junk mail along with our house calls. I guess the next thing will selling cigarettes out of the back of the truck....

Don't forget hotdogs, fries and burgers..LOL

[BLACKBOX]

Well...didn't want to make a thread more depressing but we've lost a major acct here too. This company Stanley Tools has been a long time shipper and has close to 50 pkgs a day Dom and Intl.

BD says along with price, ST is concerned about the damaged packages and our inablity to get multiple shipments together.

Sales said the whole pkg was sold, Express,Ground and Freight and the only thing I was to pick up on Monday is a whole pallet of our supplies.

I'm going to miss driving in the snow,that heavyweight gave me great traction.

[klein]

Originally Posted by BLACKBOX

Well...didn't want to make a thread more depressing but we've lost a major acct here too. This company Stanley Tools has been a long time shipper and has close to 50 pkgs a day Dom and Intl.

BD says along with price, ST is concerned about the damaged packages and our inablity to get multiple shipments together.

Sales said the whole pkg was sold, Express,Ground and Freight and the only thing I was to pick up on Monday is a whole pallet of our supplies.

I'm going to miss driving in the snow,that heavyweight gave me great traction.

I didn't want to mention it either, don't even know UPS realized it, yet.
But Homeoffice depot same thing, where I was delivering.
Got sick and tired of muilple shipments not comming in same day.
And, in a lot of cases were sent back.

They switched most of their shipments to Purolator and Fedex.

Wake up UPS !
Wasn't my fault, you can't have 3 packages going together in 1 shipment, and then sending 1 or 2 back, and the 3rd arrives next day !
(which had to be sent back, too).

I repeatedly told management to keep the uncompleted shipments on my truck.. that the next package would arrive next day - but they wouldn't listen - bring them to DCR... sure enough , they would vanish, be put aside somewhere else, or get sent back.

Your stupid mistake (CM Edmonton South)...

[hurricanegunner]

Originally Posted by klein

Don't forget hotdogs, fries and burgers..LOL

Let's not forget about shopping for the customers. The customer will call a special 800 number and place their grocery order. It will then be sent to the driver who has that area that day. The driver has to go to the grocery store, pick out the specified items, stand in line to pay, and then deliver the groceries to the customer. And that driver BETTER be under nine five! The IE people say it's not a problem because most routes have super markets on them anyway. Shouldn't take that long...

[phantom1999]

well turn a sales lead in and try to get them back. NOT im a ********** delivery driver not a sales person if i wanted to be in sales i would not be chucking cardboard every day...

[hdtvtechno]

Originally Posted by hurricanegunner

Let's not forget about shopping for the customers. The customer will call a special 800 number and place their grocery order. It will then be sent to the driver who has that area that day. The driver has to go to the grocery store, pick out the specified items, stand in line to pay, and then deliver the groceries to the customer. And that driver BETTER be under nine five! The IE people say it's not a problem because most routes have super markets on them anyway. Shouldn't take that long...

PeaPod ?

[klein]

Originally Posted by phantom1999

well turn a sales lead in and try to get them back. NOT im a ***** delivery driver not a sales person if i wanted to be in sales i would not be chucking cardboard every day...

Can't get them back now, until they are unsatsfied with thier new service.
Thats how it works, besides, they are cheaper to use.

[undercoversupe]

Sadly, I think it will only get worse. With the current CEO not coming up through the traditional channels, The board is trying to move the stock price. Well I've got news, the stock has been stagnant for a while. You can only cut so much stuff before employee morale starts to trickle out into day to day business whether your union or non union. Sr. Management has truly lost our "Service mindset" when it comes to our customers.

[overallowed]

BD says along with price, ST is concerned about the damaged packages and our inablity to get multiple shipments together.[/QUOTE]


If this is the main reason for their leaving UPS, they will be back soon. Every place I deliver to that offers feedback says FedEx in worse at this problem than we are.

[klein]

Originally Posted by overallowed

BD says along with price, ST is concerned about the damaged packages and our inablity to get multiple shipments together.

If this is the main reason for their leaving UPS, they will be back soon. Every place I deliver to that offers feedback says FedEx in worse at this problem than we are.[/QUOTE]

I doubt that, atleast on the route I had.
Mutiple packages barely got delivered.
The ones I had (2 out of 3), would have to take 2 back to DCR.. get the third one on my truck next day (but without the other 2).. then bring back the single one, and get the other 2 back the other day( with the other one missing).
And then, if all fails, they just send the 1, or the 2 back to sender.
And this goes on for atleast a whole week. If it's not completed by then, everything goes back, even if I finally got all 3 together.. because by then the order has been cancelled.
Thats how I lost Homeoffice Depot !
(had one on my truck, and DCR sent it back - I didn't know), and the next 2 showed up next day... waited for the first one to get back to me... ofcourse , never did, because DCR returned it to sender.
Told them, over and over again, just leave the uncompleted ones on my truck, and all will be fine.
NOPE !
Home OFFice depot is huge ! They lost most of it.

One time it took me 2 weeks to gather all 5 packages togther... would get 3, then 2, then 4, then 3 again and so on.
I bitched like hell.
Didn't help, had to follow procedures, and empty my truck at end of day.

Not to mention the ones that got mistakenly sent back to sender, and were never completed as a delivery.

[bbsam]

Originally Posted by over9five

I'm sure you all know, it's called "churn", boys.

Hopefully they'll be back, á la LL Bean.

Really? UPS likes the Bean account? We at ground were told that UPS basically bought the business. That is the discount they were given made it impossible for UPS to break even, let alone make a profit on it. If that's the kind of business they want, they are going to have to lean even harder on drivers. In sports I think that's called "playing down to the competition" and you deserve to lose when you do that.

[HEFFERNAN]

I would hope this trend doesn't continue, but I have a feeling that it may slide into a major issue for UPS as we try to climb out of the recession. Just like any other account that UPS sells, they are more concerned to get you to sign on the dotted line, than to continue supporting the shipper.

Management will start hounding the drivers to get more "mom and pop" sales leads, while the major shippers get sick of how they are treated with lack of SERVICE. With all our new technological advances in the UPS system, they still want the employees to go faster than the tech. really allows them to do. That's when you get misloads in trucks, damaged packages in trailers, bad pal or address corrections, buried trucks where you can't find packages when you are there.

As always, Atlanta will just sit there in their leather chairs drinking expensive coffee as they each walk up and take turns punching a UPS driver dummy hanging like a speed bag behind the CEO's chair. It's always the driver's fault. ALWAYS

[JustTired]

Originally Posted by undercoversupe

The board is trying to move the stock price.

Well.....if you let Wall Street dictate your business model.......you get what you deserve!!!!!

The money should be spent on trying to return to a privately held company instead of all of this micro-management BS. Otherwise, I believe the writing is on the wall. JMO

[over9five]

Originally Posted by Jones

. I guess the next thing will be selling cigarettes out of the back of the truck....

Originally Posted by klein

Don't forget hotdogs, fries and burgers..LOL

Lottery tickets (Tooner will even accept food stamp coupons for them!!!)