Losing Walmart Account

[big_arrow_up]

Originally Posted by HEFFERNAN

I would hope this trend doesn't continue, but I have a feeling that it may slide into a major issue for UPS as we try to climb out of the recession. Just like any other account that UPS sells, they are more concerned to get you to sign on the dotted line, than to continue supporting the shipper.

Management will start hounding the drivers to get more "mom and pop" sales leads, while the major shippers get sick of how they are treated with lack of SERVICE. With all our new technological advances in the UPS system, they still want the employees to go faster than the tech. really allows them to do. That's when you get misloads in trucks, damaged packages in trailers, bad pal or address corrections, buried trucks where you can't find packages when you are there.

As always, Atlanta will just sit there in their leather chairs drinking expensive coffee as they each walk up and take turns punching a UPS driver dummy hanging like a speed bag behind the CEO's chair. It's always the driver's fault. ALWAYS

I was covering a route last week and there were two pickups on it that had been cancelled but I didn't know it. They were small mom and pop businesses. They both told me that they cancelled the accounts because they were tired of not being able to contact their account rep and also that their reps kept changing. We hadn't even started picking up packages from these two accounts yet and they were cancelled! I guess once they agreed to ship with us the sales "team" just left them out to dry. After a month the people didn't even know how to set up their shipments.

So, I figured that situation kind of summed up UPS as a whole. Corporate UPS treating our customers like crap and selfish drivers too worried about getting off early and bonus to take the time to point the customers in the right direction. Or at least take the time to tell the OCS Clerk to remove the pickups from the DIAD.

[danlin]

Originally Posted by over9five

I'm sure you all know, it's called "churn", boys.

Hopefully they'll be back, á la LL Bean.

A la LTD Commodities.
I realize this is a whole "nuther thread but.....Does LTD not grasp the concept of tape instead of bands????

[grgrcr88]

Originally Posted by browndevil

I don't shop at Walmart but I am sorry to lose any business especially a large account as them. However, Target is a large customer of UPS how about we all shift our shopping needs to Target

Around here some of the employees of the dillons stores(Kroger) are union so that makes the decision on where to shop alot easier!!

[40 and out]

Originally Posted by danlin

A la LTD Commodities.
I realize this is a whole "nuther thread but.....Does LTD not grasp the concept of tape instead of bands????

At least I can find my way back to my package car thanks to the trail of styrofoam leading from my car up to the house. Why do we allow this ***** packaging to continue?

[BLACKBOX]

Originally Posted by HEFFERNAN

as they each walk up and take turns punching a UPS driver dummy hanging like a speed bag behind the CEO's chair.

I hear they did away with the corporate gym membership and replaced it with the above dummy to practice their "TAIBO". I wonder what part of the dummy their blows are concentrated on?

[HEFFERNAN]

Originally Posted by BLACKBOX

I hear they did away with the corporate gym membership and replaced it with the above dummy to practice their "TAIBO". I wonder what part of the dummy their blows are concentrated on?

Probably targeting the front pant pockets where I place my check every Friday morning !!

[stevetheupsguy]

Originally Posted by big_arrow_up

I was covering a route last week and there were two pickups on it that had been cancelled but I didn't know it. They were small mom and pop businesses. They both told me that they cancelled the accounts because they were tired of not being able to contact their account rep and also that their reps kept changing. We hadn't even started picking up packages from these two accounts yet and they were cancelled! I guess once they agreed to ship with us the sales "team" just left them out to dry. After a month the people didn't even know how to set up their shipments.

So, I figured that situation kind of summed up UPS as a whole. Corporate UPS treating our customers like crap and selfish drivers too worried about getting off early and bonus to take the time to point the customers in the right direction. Or at least take the time to tell the OCS Clerk to remove the pickups from the DIAD.

Good luck with that. I've been asking mine to remove the Alltell account from my board for months, but she says it's still an active account and can't do it yet. I think about this all the time as I drive up, look into the empty windows for a sign of life and hit stop complete.

Originally Posted by danlin

A la LTD Commodities.
I realize this is a whole "nuther thread but.....Does LTD not grasp the concept of tape instead of bands????

+1

Originally Posted by 40 and out

At least I can find my way back to my package car thanks to the trail of styrofoam leading from my car up to the house. Why do we allow this ***** packaging to continue?

This is the same thing that I was gonna posts in reply to danlin, LOL.

[babboo25]

We lost Walmart? Who cares, we will still get some of that business. Fedex cant handle all that volume anyway. We have 5 Walmarts in our center and all of those are delivered before 930 usually. Very few of those pkgs delivered were site to store, even during peak. So less time spent waiting at Walmart will just help us all get to our next bulk stop sooner. Not to mention the on calls for the jewelry dept, thats 15 minutes alone. Fedex can have that account and please keep it forever. As cheap as Walmart is they will never be satisfied with their shippers.

[LED]

Check out these people at Walmart:

http://www.peopleofwalmart.com/?paged=49

[BLACKBOX]

Originally Posted by LED

Check out these people at Walmart:

http://www.peopleofwalmart.com/?paged=49

I've heard about this site, had to look. Wish I didn't. Lady shopping with ankle bracelet still attached made me laugh though...

[rod]

What is it about Wal-mart that brings out the "cream of the crop". I very very seldom go there (it's the only place where I can get ink cartridges for my printer) but it is always good for a laugh. A better website was Walmart sucks.com but I think they shut it down. Employees posted about such things as "the worst thing you ever found in a Walmart bathroom or dressing room. Also they would brag about dropping a whole pallet of wide screen tvs off a fork lift. I'm going to have to check that out again

checked it out. It seems Walmartsucks.com has been replaced by walmart-blows.com

[upsyo]

Originally Posted by babboo25

We lost Walmart? Who cares, we will still get some of that business. Fedex cant handle all that volume anyway. We have 5 Walmarts in our center and all of those are delivered before 930 usually. Very few of those pkgs delivered were site to store, even during peak. So less time spent waiting at Walmart will just help us all get to our next bulk stop sooner. Not to mention the on calls for the jewelry dept, thats 15 minutes alone. Fedex can have that account and please keep it forever. As cheap as Walmart is they will never be satisfied with their shippers.

im pretty sure that what they were saying was we lost walmart.com. thats a lot of residental volume.

[bbsam]

Originally Posted by upsyo

im pretty sure that what they were saying was we lost walmart.com. thats a lot of residental volume.

actually I think you lost it all.

[stevetheupsguy]

Originally Posted by bbsam

actually I think you lost it all.

Does that mean we can't go into Wal-Mart anymore?

[bigblu 2 you]

Originally Posted by bbsam

actually I think you lost it all.

maybe we will get it back as a ups/basic account and can back our pup trailer at the post office,unload our 500 packages from all the accounts that used to be delivered to business or residential "2-3 extra runs/drivers in our center".

[klein]

Originally Posted by stevetheupsguy

Does that mean we can't go into Wal-Mart anymore?

Gee, I still need potatoes..
seen the Walmart flyer : $1.97 for a 10lb bag of russet spuds.
Safeway : $5.99 for 10lb bag red potatoes.

But, I hate Walmart that much, I'll pay the $6.00

And who knows what quailty I'll get at Wally's ?
Probably repacked ones, (with a few rotten ones in it), and if not that,
they simply didn't pay the farmer enough.

Either way, they can keep them.

[HEFFERNAN]

Originally Posted by klein

Gee, I still need potatoes..
seen the Walmart flyer : $1.97 for a 10lb bag of russet spuds.
Safeway : $5.99 for 10lb bag red potatoes.

But, I hate Walmart that much, I'll pay the $6.00

And who knows what quailty I'll get at Wally's ?
Probably repacked ones, (with a few rotten ones in it), and if not that,
they simply didn't pay the farmer enough.

Either way, they can keep them.

I'll buy my potatos at Wal-mart and save the 4 bucks.

I will use my 4 dollars saved and stop at the liquor store and buy some beer to drink home after work.

No offense, in this recession, union or not, I'M not throwing money away. Consider it the UPS corporate method

[moreluck]

As a diabetic, I gave up potatoes........saves lots of money!

[klein]

Originally Posted by moreluck

As a diabetic, I gave up potatoes........saves lots of money!

Are your telling me I should marry Darkangel, and live cheap off rice ? LOL

But, seriously. I did take 2 or 3 diabetic classes. They never mentioned to cut out potatoes. But, be easy on them. You know the 1/3 plate divide.
Meat, carbs (noodels , spuds), and veggies.
I do need carbs.. everyone does. (me esspecially, since I'm so lightweight).

I also know the veggie rule : the greener the better, and just the taste alone, lets you know how much sugar it contains ( corn, peas, and carrots - are the worse, because they are the sweetest, and contain more sugar ).
And then you have the free foods, such as green salad, or cabbage.

Once on insulin, you control it yourself anyways.
If you chose to eat more,(or more carbs), you need to take more.

[ups2000]

i delivered walmart packages yesterday

[tarbar66]

Customer's Corporate decisions are a funny thing. I had 1 account that shipped with us long after they became FDX national contract customer. They could not sign a contract to get a discount so they continued to ship with us at the published rate.

The FedEx drivers never seemed to make the pick up on a daily basis. I'd see a pallet of FedEx packages setting there for a couple of days and on the 3rd day they'd be relabeled as UPS Next Day or Express packages. I know this one pickup usually shipped enough to pay a couple of drivers wages every week.

We'll see how this plays out.

[tony b]

Originally Posted by big_arrow_up

Gee I wonder if Wal-mart's stance on unions has anything to do with them choosing FedEx? If FedEx was so "superior" then why would it take them three years to decide that need to switch accounts? In my area Wal-mart hates FedEx and we recently took their pickup accounts away from them. Yeah....sounds like FedEx is superior alright. LOL!

Good point, big arrow
What's worse, UPS recieves hundreds of thousands of Walmart's packages. If we do indeed lose this account it will hurt big time for all concerned. UPS will definitely use this excuse for layoffs, supes working etc

[UpstateNYUPSer]

Originally Posted by ups2000

i delivered walmart packages yesterday

[BLACKBOX]

Originally Posted by ups2000

i delivered walmart packages yesterday

If its a shipper controlled account (bill frt chrgs) they can use anybody they want.

[bellesmom]

Originally Posted by jimstud

the 22.3 jobs were not laid off , all those 22.3 jobs were moved to the central states according to ups.

Of course which states are unknown and the jobs must still be floating around in IE's monster computers somewhere never to be found..