Why do I have to sign for everthing? No one can figure it out - Brown Cafe

jedispork · 10-21-2009, 04:28 PM

I have to sign for every package I receive. I've talked to people in the office that deal with that kind of stuff and they all say there is no reason I should have to sign for everything. My girlfriend did file a claim a few years back but they said that its been taken care of and we should no longer have to sign.
My last driver signed for me. He also tried getting the problem fixed but they told him the same thing. It all comes up in the diad signature required. Now that we have a new driver we are missing all our packages again.

I'm a amazon prime member and order a lot of videos and cd's. I would like to give my business to ups since I work there but no one seems to be able to help me. Any ideas on what I should do? I could have everything shipped to my parents house since someone is there during the day. Otherwise I think this is my last year using prime which uses ups.

stevetheupsguy · 10-21-2009, 05:04 PM

Quote:

Originally Posted by jedispork

I have to sign for every package I receive. I've talked to people in the office that deal with that kind of stuff and they all say there is no reason I should have to sign for everything. My girlfriend did file a claim a few years back but they said that its been taken care of and we should no longer have to sign.
My last driver signed for me. He also tried getting the problem fixed but they told him the same thing. It all comes up in the diad signature required. Now that we have a new driver we are missing all our packages again.

I'm a amazon prime member and order a lot of videos and cd's. I would like to give my business to ups since I work there but no one seems to be able to help me. Any ideas on what I should do? I could have everything shipped to my parents house since someone is there during the day. Otherwise I think this is my last year using prime which uses ups.

If you're talking about pkgs that are being shipped to your house/apt and you have filed a claim in the past, your house/apt is now considered unsafe to release pkgs to. As for the driver signing for your pkgs, that's a no-no and should never be done. What happens if that pkg goes missing? Will you cover for the driver that signed for your pkg?

I think you're out of luck, as far as not having to sign for your pkgs. Signing for pkgs happens to be the best thing. You'll be sure you received it and nothing will ever go missing. Why not have them shipped to where you work?

fethrs · 10-21-2009, 05:08 PM

If you are talking about your Amazon packages, isn't there a place on the Amazon order page where you can put "No Signature Required" it will show up on the ups label that way.

stevetheupsguy · 10-21-2009, 05:11 PM

Quote:

Originally Posted by fethrs

If you are talking about your Amazon packages, isn't there a place on the Amazon order page where you can put "No Signature Required" it will show up on the ups label that way.

Sometimes houses/apt's are tagged with a NO DRIVER RELEASE code. I think this is what the OP is talking about.

UpstateNYUPSer · 10-21-2009, 05:16 PM

There is a note in the DIAD listing his stop as Signature Required. Until that note is removed he will have to continue signing for his packages. He did say that he works at UPS so I suggest that he talk to the center team and see if the note can be removed from the DIAD.

As Steve said, the driver who had been signing for those pkgs may have thought he was doing the consignee a favor, but would the consignee return the favor if a pkg comes up missing?

fethrs · 10-21-2009, 05:33 PM

Quote:

Originally Posted by UpstateNYUPSer

There is a note in the DIAD listing his stop as Signature Required. Until that note is removed he will have to continue signing for his packages. He did say that he works at UPS so I suggest that he talk to the center team and see if the note can be removed from the DIAD.

As Steve said, the driver who had been signing for those pkgs may have thought he was doing the consignee a favor, but would the consignee return the favor if a pkg comes up missing?

Gotcha!

dcdriver · 10-21-2009, 05:35 PM

Whats the big deal sign for the packages.

jedispork · 10-21-2009, 05:36 PM

Quote:

Originally Posted by UpstateNYUPSer

the driver who had been signing for those pkgs may have thought he was doing the consignee a favor, but would the consignee return the favor if a pkg comes up missing?

You make a good point. I may leave it as is and just get smaller things shipped to my mailbox. I've also thought about just having all my items marked for pick up. My problem with signing for everything is that my gf and I both work nights and usually don't hear the door.

User Name · 10-21-2009, 05:42 PM

have him give you delivery notices and put some on the door, signed, this will take care of the problem

evilleace · 10-21-2009, 05:44 PM

I think you should have all things held at the center and then pick them up while you are at work. That way you don't miss the packages and you still get to use UPS.

stevetheupsguy · 10-21-2009, 06:17 PM

Quote:

Originally Posted by jedispork

You make a good point. I may leave it as is and just get smaller things shipped to my mailbox. I've also thought about just having all my items marked for pick up. My problem with signing for everything is that my gf and I both work nights and usually don't hear the door.

Try sleeping in seperate bedrooms.

brownmonster · 10-21-2009, 06:26 PM

Quote:

Originally Posted by User Name

have him give you delivery notices and put some on the door, signed, this will take care of the problem

That doesn't work with signature required.

rod · 10-21-2009, 06:35 PM

I can't get stuff at my house because I'm not home. Duh--have it sent somewhere else where it can be signed for or pick it up at UPS. This ain't rocket science.

upsguy72 · 10-21-2009, 06:35 PM

Quote:

Originally Posted by User Name

have him give you delivery notices and put some on the door, signed, this will take care of the problem

No it won't he needs to sign the DIAD.

rocket man · 10-21-2009, 06:38 PM

IF you filed its forever

scratch · 10-21-2009, 06:40 PM

This sounds like the address has a "Code 4", or no driver release assigned to it. In my Center, the PAS Sup or LP person is the one to go to and get this removed. A driver can come out of EDD and override it to get around it, but that will probably generate a report of some kind. I would just find the right person and get the Code 4 taken off.

upsguy72 · 10-21-2009, 06:43 PM

1. Do you live in a muti-family building that could be one reason ?

2. You say you work for UPS so ask and ORS why your address is (Need Sig).

UPS dosen't usaully put NEED SIG on and address just becasue of one package. Your address must be a high claim address in that case your SOL unless you move.

rod · 10-21-2009, 06:50 PM

[QUOTE=scratch;621008]This sounds like the address has a "Code 4", or no driver release assigned to it. In my Center, the PAS Sup or LP person is the one to go to and get this removed. A driver can come out of EDD and override it to get around it, but that will probably generate a report of some kind. I would just find the right person and get the Code 4 taken off.[/QUOTE]

Good luck finding anybody that would actually make that decision. That would be called sticking your neck for some one else. It don't happen.

upsguy72 · 10-21-2009, 06:52 PM

Quote:

Originally Posted by scratch

This sounds like the address has a "Code 4", or no driver release assigned to it. In my Center, the PAS Sup or LP person is the one to go to and get this removed. A driver can come out of EDD and override it to get around it, but that will probably generate a report of some kind. I would just find the right person and get the Code 4 taken off.

That is a good way to get fired.

jedispork · 10-21-2009, 07:17 PM

thanks guys you've posted some great suggestions. I have already talked to them in the office and so has the driver. They checked over on the computer and said there is no reason I should be signing for everything.

So from now on I will just have it delivered to my parents house where I can pick it up whenever I want. Picking it up while at work is not a reliable option either because I'm home by the time the customer counter opens and finding them while I'm there has proved to be challenging.

wo88upsman · 10-21-2009, 07:22 PM

If it is tagged No Driver Release you can use signed delivery notices, Signature reguired you can not use them

upsguy72 · 10-21-2009, 07:33 PM

Quote:

Originally Posted by wo88upsman

If it is tagged No Driver Release you can use signed delivery notices, Signature reguired you can not use them

That doesn't make any sense I have and address that package go missing all the time. I'm handing tha package to a person and they're signing my DIAD. The person could say that someone else sign that paper and they didn't get the papckage.

I don't except SIG on the back of Info Notice. I check the Box Sender requires sig and write (IN person ) next to it. CYA

dilligaf · 10-21-2009, 07:45 PM

Quote:

Originally Posted by rocket man

IF you filed its forever

Not necessarily. We had a resi customer that was sig req. They installed a security camera on the front door and UPS removed the sig req.

scratch · 10-21-2009, 07:53 PM

I have had about a dozen code 4s removed from EDD, it can be done. Like I said, you just have to know who can do it and have a reasonable explination for wanting it done. Most of them were bad DRs by a former Cover Driver who used to run all day. I always got a lot of Driver Followups after he ran my route.

Dagoof · 10-21-2009, 09:44 PM

Quote:

Originally Posted by upsguy72

That doesn't make any sense I have and address that package go missing all the time. I'm handing tha package to a person and they're signing my DIAD. The person could say that someone else sign that paper and they didn't get the papckage.

I don't except SIG on the back of Info Notice. I check the Box Sender requires sig and write (IN person ) next to it. CYA

Way to go with the customer service and wasting time for you and the customer three days in a row. I guess you like to pad the stops?
They can say the same about signing the diad. Someone else signed for it it wasnt me. The info notice being signed is like a legal document saying if you sign this UPS is not responsible. If you have a high crime area than I say yes dont take the notices but if it was a one time thing then a signed delivery notice will work just fine. The diad will just say no DR I have a few apt buildings that are like this I leave a stack of notes with the people who get alot of pkgs they sign and leave on the door. They are happy and thats one less stop for me the next day.