How Do You Handle Stupid Non-Customers? - Page 3 - Brown Cafe

upsguy72 · 11-02-2009, 05:43 PM

You can lead a horse to water but you can't make him drink.

cino321 · 11-02-2009, 06:07 PM

Quote:

Originally Posted by browniehound

UPSguy,
I wish I had your balls. I can't do that. Every time I try to be firm and do that I get a comnplaint or resistance from the customer. What would I do if she wouldn't sign for them unless I brought them up?

It has nothing to do with balls. As long as the packages are in a secured location inside and out of the way of any walkways then you're good. If they don't like it, then I would sheet everything refused/didn't want and take it all back. I can almost guarantee you that they'd budge.

Personally, I put stuff 3 feet in the door... anything else is a courtesy from me and not because I have to.

This is just a stop on your route, these people aren't your friends or relatives, no need to be doing favors for them.

Brownie, there are a million reasons why you shouldn't be going through this. It is a huge safety issue. You can get hurt maneuvering in their office, you can hurt someone inside the premises, you can damage something, it's a pretty big risk you're taking, I certainly wouldn't do it. I also think if you explained this situation to your on car or manager they'd back you up, I know mine would.

cachsux · 11-02-2009, 08:30 PM

Quote:

Originally Posted by upsguy72

You can lead a horse to water but you can't make him drink.

And you have to park the horse on the side of the building and walk around to deliver.

cachsux · 11-02-2009, 08:38 PM

Quote:

Originally Posted by cino321

It has nothing to do with balls. As long as the packages are in a secured location inside and out of the way of any walkways then you're good. If they don't like it, then I would sheet everything refused/didn't want and take it all back. I can almost guarantee you that they'd budge.

Personally, I put stuff 3 feet in the door... anything else is a courtesy from me and not because I have to.

This is just a stop on your route, these people aren't your friends or relatives, no need to be doing favors for them.

Brownie, there are a million reasons why you shouldn't be going through this. It is a huge safety issue. You can get hurt maneuvering in their office, you can hurt someone inside the premises, you can damage something, it's a pretty big risk you're taking, I certainly wouldn't do it. I also think if you explained this situation to your on car or manager they'd back you up, I know mine would.

This "I don`t have to" attitude is part of the problem with the company or at least some of it`s drivers. You are in THEIR place of business not yours if they say put it here,get signature there,it IS your job to do so. If something is unsafe,take the time to point it out,respectfully, and maybe they`ll change their minds. If not bring it up to your mgmt team and let them deal with the customer. But until then you can put the packages where they tell you or the FedEx guy will. Yes it sucks sometimes to have a demanding customer,get to know them and maybe you can change them,but until then it is what your job is about,SERVICE. Don`t like it ? Go back to part time and load trailers.

cino321 · 11-03-2009, 12:41 AM

Quote:

Originally Posted by cachsux

This "I don`t have to" attitude is part of the problem with the company or at least some of it`s drivers. You are in THEIR place of business not yours if they say put it here,get signature there,it IS your job to do so. If something is unsafe,take the time to point it out,respectfully, and maybe they`ll change their minds. If not bring it up to your mgmt team and let them deal with the customer. But until then you can put the packages where they tell you or the FedEx guy will. Yes it sucks sometimes to have a demanding customer,get to know them and maybe you can change them,but until then it is what your job is about,SERVICE. Don`t like it ? Go back to part time and load trailers.

Okay, wait for brownie to get hurt inside their office, and when he does, I guarantee you the only thing his manager is going to want to know is what the hell is he doing inside.

BLACKBOX · 11-03-2009, 02:50 AM

I think when the customer sees UPS or FDX ground pull up they think of bulk or multiple shipments which is why the "don't bring it through the front door" complaint.

As for FDX Express, with as many letters they deliver almost never go to the receiving area, its always at the front desk. While we can't "park in front" or "park 50 yards away" from the front entrance, none of these rules apply to the Express driver.....which sucks!.