Big Changes Ahead in TSG

[pretzel_man]

Originally Posted by TSG_1

So, P-Man, say you have an issue with your Laptop/PC in a presentation with peers. How do you get help? If you call the desk, they'll bumble around for a while, then dispatch a Sev6 log. If you use TechCares, you get a Sev6 dispatched right away if you "beat the system." Otherwise you have to call the desk to get the log pushed out. Technically, we have a week. Now, I'm assuming, from the content of your posts, that you are management. Given that, and the lack of projects and work in most TSG departments, most techs will just jump on it. We do like to help, usually. But what if they called you and said, How's tomorrow for ya? I have to plan that in PDT (rebrand ftw) so I can get proper credit for it and not have integrity issues by doing it now and planning it for tomorrow...

Because that is how it is supposed to go. Is that a success story?

How about a preload that is lagging and/or PC crashing and they "don't have time to call the desk" and put in a TechCares log instead? Again, Sev6. If it gets pushed out.

I understand the need for cost cutting. But we've been doing that for about 8 yrs now.
/shrug

We're losing 11 in our Geo. There's a building with 3 techs...

I needed emergency help as you described a couple of times over the last few years. It took a few more minutes than in the past, but TSG still was able to help me. Not quite as convenient as before, but still okay.

I also noticed that since using TSG generally now takes more steps, I need to plan a little better. Again, an inconvenieces, but not a problem

I think UPS reduced something like $50M in TSG cost since the cost cutting measures came into place.

I'm a management person and a shareholder too. The reduced cost is worth the inconvenience.

P-Man

[TSG_1]

Anyone else have anything regarding the job elimination?
I know everything is hush hush. We're loosing 11 in IL (incl. CACH). Not sure about the rest of the Region.

Also, I'm glad we in TSG can "take one for the Team" (One UPS) and increase your shareholder earnings. Hey, we're buying stock cheap now, right? I hope there is someone in the building the next time you need immediate help. I really do. But it's kind of hard not to feel pessimistic regarding this. Don't worry about me though. I've got good skills, a job, and a reliable car.

[pkgdog]

Originally Posted by pretzel_man

I needed emergency help as you described a couple of times over the last few years. It took a few more minutes than in the past, but TSG still was able to help me. Not quite as convenient as before, but still okay.

I also noticed that since using TSG generally now takes more steps, I need to plan a little better. Again, an inconvenieces, but not a problem

I think UPS reduced something like $50M in TSG cost since the cost cutting measures came into place.

I'm a management person and a shareholder too. The reduced cost is worth the inconvenience.

P-Man

P-Man...
You may think the reduced cost in TSG is worth the inconvience, but our customers do not. Here's a true story. Management has prevented us in TSG from visiting customer for Worldship issues over the past year which has lead to customer having to work on their own issues with our software. One of my customers wanted TSG to upgrade their system, management said no because it would result in increase mileage, plus in managements eyes...you only need to put a disc in the machine and run the software. However, the customer HAD a highly intergrated Worldship setup on an older version of Worldship. In the managers eyes, the customer can simply put the disc in the computer and let the upgrade happen. The customer refused to do this as they are not technically inclined. As a result, the BD guy (who may i say is paid much more than myself) ran the upgrade for the customer and it loaded just fine. The problem resulted a week later. The customer had a worldship setup that was an approved setup in previous versions of our software, and it was originally setup by UPS TSG. When BD upgraded the customer, they installed the software on a server which the newer version of Worldship do not support. Yes it may work, but somebody from above said it is not supported by UPS Worldship. A week after the upgrade, the customer had a problem, they called the help desk, the help desk told them that their setup was not supported by UPS and that the helpdesk could not assist them. This customer was furious at this point. This customer was shipping over $3000 per day with UPS. Today this customer is shipping $0 per day with us. Still think the reduced cost is worth the inconvenience???

True story number 2. Customer was having worldship issues. The customer called the center looking for help. Managements only answer to this is to call the help desk. This customer refused to call the helpdesk for various reasons that i can only imagine. My experience with customers is some customers perfer to deal face to face with people, some customers have learned to expect face to face service, some people do not have time to call the helpdesk, and some customers have their backup plan setup right next to the UPS computer in the name of Fedex already. Regardless of the reason a customer doesn't call the helpdesk, do we simply say...well they can't follow the simple process of calling the helpdesk, then they don't deserve to ship with us? If they cannot or will not call the helpdesk, then their $2500 per day isn't good enough for us?

Both of these situations occurred in the past 2 months in my remote building. Both customers are shipping with Fedex today. Both of these customers are being pursued by highly paid BD folks who should be out there getting new business, instead of trying to win back old business. Had I been more accessible like i once was, we would still have that business.

It still amazes me after all of this happened, my managers still worry about the nickle and dimes they are saving by not having me drive out to a customer. I wonder how many miles i could have driven at $.50 per mile with all the money we have lost with these 2 customers alone from a small center. How many salaries could be paid each year from these 2 customers???? I have always wondered why the UPS managers lack the ability to see the "whole picture". Yeah...TSG is an expense...but look what can and does happen when you chop it down. Yeah P-Man....the cost cutting measures in TSG are worth it so you can get a fatter check. Hopefully your peripheral vision comes back to you soon and you have the ability to see the "big picture" (as you always tell the drivers. )

[pretzel_man]

PKGDog,

You posted two good examples of stupid management. The resolution to this problem however is not to let TSG cost go uncontrolled. That's where it was.

If I can have my internal needs met at a reduced cost, there is no reason that external needs cannot be met that way as well. There's no reason that costs cannot be kept low and also service customers.

P-Man

[pkgdog]

Originally Posted by pretzel_man

PKGDog,

You posted two good examples of stupid management. The resolution to this problem however is not to let TSG cost go uncontrolled. That's where it was.

If I can have my internal needs met at a reduced cost, there is no reason that external needs cannot be met that way as well. There's no reason that costs cannot be kept low and also service customers.

P-Man

P... my group has undergone cost cutting measures over the past 4 years without any UPS financial statements showing revenue decline. My workgroup is half the size of 4 years ago. People have left the company, moved to different positions, died, been fired and we simply did not replace them. To state TSG costs have been uncontrolled would be either be a lack of information on your behalf, or refusal to see anything other than an arguement for your own personal financial statement as you stated in a previous post.

Do we still have dead weight? Does management still have dead weight? Do the driver groups have dead weight? Absolutely to every corner of our company.

The decisions made by what you labeled as stupid management were indeed stupid. There are a lot of stupid managers out there. The point I was trying to make regarding customers is this. We are a service company. People pay for a service and expect service. UPS employees can absolutely wait for a technical issue if need be. The employees are not going to walk away from itself for lack of technical service. However, Those who pay your salary and increase your stock portfolio each year, those folks will and do walk away.

As for your statement on keeping costs low and still servicing our customers.... the costs have gotten to the point that some customers are walking away from ups because of the cost cutting measures that didn't come from those immediate managers i mentioned my previous post, but because of the decisions made by managers so far removed from the customer that they do not even see this happening. When you have customers with urgent issues 120 miles away in one of your remote centers and its the afternoon, with no miles allowed and no overtime allowed, we simply will not be assisting those customers until the following day. If this is the future of UPS, then i suppose it is up to management to get the word out to the customers that TSG service will be changing and we will not be offering same day technical support and the BD shouldn't try selling it as a selling point.

Anyhoo...whatever, it has gotten to the point where it doesn't even matter. We used to be trusted to do the right thing. Now we're not trusted at all and the micro managing has created an environment where you don't jump unless you are told to jump. If you jump when you are not told to do so, you are second guessed and questioned as to why you did so.

[pretzel_man]

Originally Posted by pkgdog

P... my group has undergone cost cutting measures over the past 4 years without any UPS financial statements showing revenue decline. My workgroup is half the size of 4 years ago. People have left the company, moved to different positions, died, been fired and we simply did not replace them. To state TSG costs have been uncontrolled would be either be a lack of information on your behalf, or refusal to see anything other than an arguement for your own personal financial statement as you stated in a previous post.

Do we still have dead weight? Does management still have dead weight? Do the driver groups have dead weight? Absolutely to every corner of our company.

The decisions made by what you labeled as stupid management were indeed stupid. There are a lot of stupid managers out there. The point I was trying to make regarding customers is this. We are a service company. People pay for a service and expect service. UPS employees can absolutely wait for a technical issue if need be. The employees are not going to walk away from itself for lack of technical service. However, Those who pay your salary and increase your stock portfolio each year, those folks will and do walk away.

As for your statement on keeping costs low and still servicing our customers.... the costs have gotten to the point that some customers are walking away from ups because of the cost cutting measures that didn't come from those immediate managers i mentioned my previous post, but because of the decisions made by managers so far removed from the customer that they do not even see this happening. When you have customers with urgent issues 120 miles away in one of your remote centers and its the afternoon, with no miles allowed and no overtime allowed, we simply will not be assisting those customers until the following day. If this is the future of UPS, then i suppose it is up to management to get the word out to the customers that TSG service will be changing and we will not be offering same day technical support and the BD shouldn't try selling it as a selling point.

Anyhoo...whatever, it has gotten to the point where it doesn't even matter. We used to be trusted to do the right thing. Now we're not trusted at all and the micro managing has created an environment where you don't jump unless you are told to jump. If you jump when you are not told to do so, you are second guessed and questioned as to why you did so.

I guess I was not clear. When I mentioned uncontrolled TSG cost, I did NOT mean today. You are correct that the cost cutting measures started 4 years ago.

From my perspective, over the last year or two TSG costs have been excellent. TSG is providing excellent service at low cost.

I am saying that the answer to TSG managers making bad decisions is NOT to go back to where we were 4 years ago. Its to use what we have today more effectively.

P-Man

[24in11togo]

As a sales person handling very large customers I have become frustrated at the limited support we get on technology issues. The remote log in from the help desk is excellent in a high percent of the problems. The customers that PDog refers to are the ones that want an in person immediate fix or they will use the competitor whose system is working on the particular day there was an issue. When WS 10.0 first came out there was a known issue that as sales people we were not aware of. My largest customer was down for two days after trying the upgrade. It was very painful to take cell phone pictures of our packages sitting on the Fed Ex skids. The bottom line is we do need to control costs but what is the damage we are doing in some cases. I always vist and try to assist when a customer is down.

[nedroc]

Originally Posted by pkgdog

Yesterday I spent the day with my supervisor who i rarely see in my facility. My tsg sup spent the day sitting next to and joking with the BD manager all day long. On the phone in the next office was the poor OMS taking a beating from an angry customer because the customer had Worldship intergration problems due to a crashed pc. The BD and tsg sup simply told the OMS to have the customer call the helpdesk. After telling the customer to call the helpdesk during 5 different phone conversations where the customer screamed at the poor oms, the customer used its alternitive plan.....Fedex!!! I had nothing going on at all since theTSG responsibilities been limited to nothing at all, but to save a few bucks in mileage reimbursement, i couldn't help the customer. The result..... we lost over $3000 per day from this customer. 18 working days and there goes my salary. How's that for service and bd!!! I hope the folks who cut these jobs realize what a failure their choices can be.

You are lying....If that is true and all what you did is come to Brown Cafe and put the post, you are worse than those folks you spoke about...Shameful

[nedroc]

Originally Posted by BrownTech99

Your limited exposure to Jack is the cause of your ignorance. He is a wolf in sheeps clothing. He leaves a wide swath of careers in his wake...

Disagree with you BrownTech99, the man promoted about 25 people in our region and 3 in our district. The company is cutting back and so is TSG. Yet he still promoted people all the way through..You know that the districts goals are cut every year from corporate and the regions have to comply.

As far as careers, I see that all good Mgmt people in TSG in our district are still around. The lazy ones are gone.

Remember that like us techs, some Mgmt people appear solid but they might fool you and that is why they are not around...

[nedroc]

Originally Posted by simcoe919a

Agree - What he is doing is wrong.

Simcoe919a, No wonder North Jersey was consolidated. Quite few people like you who do not know all the facts can coward in here and say ridiculous things. NOJ could have had people on the impacted list. They did not because mgmt like Arence and Jack have done a good job putting people in the right places or made the right moves. As techs, we have to be fair and truthful as well.

[simcoe919a]

Who is Arence and Jack cry baby looser? Feel free to leave now that your raise is gone, sissy.

Originally Posted by nedroc

Simcoe919a, No wonder North Jersey was consolidated. Quite few people like you who do not know all the facts can coward in here and say ridiculous things. NOJ could have had people on the impacted list. They did not because mgmt like Arence and Jack have done a good job putting people in the right places or made the right moves. As techs, we have to be fair and truthful as well.

Originally Posted by nedroc

I am pissed and ready to throw up. For example, if you were gonna get a $200 dollar raise and will work for 15 more years, this means about $60,000 loss in wages. It also pisses me off that I worked my tail off this year to be told a month before raises that we will not get one. For all who are trying to sugar coat this, stop this nonsense and give me a break. I think it stinks and unless I see Union employees giving up their raises this year, then it will prove that top mgmt is spineless and completely unfair to the poor Mgmt folks who have gotten screwed of so much over the past 10 years...Talk about stock elimination for 09 means I am gone. Maybe not immediately but as soon as the economy improves... That's what kept me around and them messing with raises, stock and benfits will just do it for me....they can have all the C & D players they want. They will not have me....

[BrownTech99]

Originally Posted by nedroc

Disagree with you BrownTech99, the man promoted about 25 people in our region and 3 in our district. The company is cutting back and so is TSG. Yet he still promoted people all the way through..You know that the districts goals are cut every year from corporate and the regions have to comply.

As far as careers, I see that all good Mgmt people in TSG in our district are still around. The lazy ones are gone.

Remember that like us techs, some Mgmt people appear solid but they might fool you and that is why they are not around...

If, in fact, he did promote these people, it was to advance his region on the BSC. I have seen this before from Jacks wife. The lady he promoted to TSG manager and then left his family for and married her. You are lucky to have them both....

[nedroc]

Originally Posted by pkgdog

P-Man...
You may think the reduced cost in TSG is worth the inconvience, but our customers do not. Here's a true story. Management has prevented us in TSG from visiting customer for Worldship issues over the past year which has lead to customer having to work on their own issues with our software. One of my customers wanted TSG to upgrade their system, management said no because it would result in increase mileage, plus in managements eyes...you only need to put a disc in the machine and run the software. However, the customer HAD a highly intergrated Worldship setup on an older version of Worldship. In the managers eyes, the customer can simply put the disc in the computer and let the upgrade happen. The customer refused to do this as they are not technically inclined. As a result, the BD guy (who may i say is paid much more than myself) ran the upgrade for the customer and it loaded just fine. The problem resulted a week later. The customer had a worldship setup that was an approved setup in previous versions of our software, and it was originally setup by UPS TSG. When BD upgraded the customer, they installed the software on a server which the newer version of Worldship do not support. Yes it may work, but somebody from above said it is not supported by UPS Worldship. A week after the upgrade, the customer had a problem, they called the help desk, the help desk told them that their setup was not supported by UPS and that the helpdesk could not assist them. This customer was furious at this point. This customer was shipping over $3000 per day with UPS. Today this customer is shipping $0 per day with us. Still think the reduced cost is worth the inconvenience???

True story number 2. Customer was having worldship issues. The customer called the center looking for help. Managements only answer to this is to call the help desk. This customer refused to call the helpdesk for various reasons that i can only imagine. My experience with customers is some customers perfer to deal face to face with people, some customers have learned to expect face to face service, some people do not have time to call the helpdesk, and some customers have their backup plan setup right next to the UPS computer in the name of Fedex already. Regardless of the reason a customer doesn't call the helpdesk, do we simply say...well they can't follow the simple process of calling the helpdesk, then they don't deserve to ship with us? If they cannot or will not call the helpdesk, then their $2500 per day isn't good enough for us?

Both of these situations occurred in the past 2 months in my remote building. Both customers are shipping with Fedex today. Both of these customers are being pursued by highly paid BD folks who should be out there getting new business, instead of trying to win back old business. Had I been more accessible like i once was, we would still have that business.

It still amazes me after all of this happened, my managers still worry about the nickle and dimes they are saving by not having me drive out to a customer. I wonder how many miles i could have driven at $.50 per mile with all the money we have lost with these 2 customers alone from a small center. How many salaries could be paid each year from these 2 customers???? I have always wondered why the UPS managers lack the ability to see the "whole picture". Yeah...TSG is an expense...but look what can and does happen when you chop it down. Yeah P-Man....the cost cutting measures in TSG are worth it so you can get a fatter check. Hopefully your peripheral vision comes back to you soon and you have the ability to see the "big picture" (as you always tell the drivers. )

PKGDOG, you and I work in the same region. I know your claims are completely false and it is disheartening to see your comments. We are encouraged to use GTA to reduce miles and respond quicker to customers concerns. That is smart. We are trying to upgrade customers on old versions, 8,9,10 etc and we are visiting customers daily. You support a state where only 4 of you are there and you drive to customers every week. Why do you put these lies out there. We have the best service in the country and better than any other company. 4 hours SLA where we'r almost in the upper 90s. Have some integrity and cut this nonsense out as I see it for what it is LIES... I am hoping that others do to...

[nedroc]

BrownTech99, That is ridiculous and low. You should never bring people's family into a discussion like this. I am ashamed that I even had a discussoin with you. Terrible and very pathatic that you even went there. Hope you and Your family would bever have to deal with the Nonsense that you just put out there. Your accusations and low appreciation of people's family and kids speaks loudly of your ignorance and stupidity. How Lowwwwwww

[jyounes]

BrownTech99,

You bringing the Man's family into this is horrible. Speaks volume of your low integrity and lack of dignity. Get lost and saty lost. People like you make this place, company and this world intolerable. You think the man left family in one state and moved to another is joke and leaving his kids (if he had any) is a subject for you to speak of. How classless and punk you are..I pray for your family as ********...You owe the man and appology for your lack of honor..Pitiful you are.

[FLTSG]

BrownTech99,

Man, go to hell. How stupid can you be? I can not believe your posion. that is amazing how hateful you are. Your lack of integrty as well as your hate for your job and this company drives you to bring people's kids and family into this. I am stunned. coward at best.....I know the man and he carries 1000 of times more integrity, intelligence and passion for UPS than you will ever do. I can not believe you would swoop to this barn low crappy behavior. Again, go to hell. I know he promoted about 12 people in our district and 2 of them ar managers today, BY, and TM. 8 sups and 3 Specs. All what you do is spread your posion. get LOOOOOOOSSSSSTTTT... I wish your family the best but you HEEEELLLLLLL

PS: I never post to thsi site but I felt compelled this time.

[swtechie]

Originally Posted by FLTSG

BrownTech99,

Man, go to hell. How stupid can you be? I can not believe your posion. that is amazing how hateful you are. Your lack of integrty as well as your hate for your job and this company drives you to bring people's kids and family into this. I am stunned. coward at best.....I know the man and he carries 1000 of times more integrity, intelligence and passion for UPS than you will ever do. I can not believe you would swoop to this barn low crappy behavior. Again, go to hell. I know he promoted about 12 people in our district and 2 of them ar managers today, BY, and TM. 8 sups and 3 Specs. All what you do is spread your posion. get LOOOOOOOSSSSSTTTT... I wish your family the best but you HEEEELLLLLLL

PS: I never post to thsi site but I felt compelled this time.

FLTSG,

I agree with you. Browntech99 is a joke. ignorant at best if not an embarassment to all of us. go away...

Getting back on the subject of cuts. It is the same everywhere. it sounds same in the north, south and here in the west. our leader (Cigar Man) chopped about 4 out of 10 techs the past few years.. hardly any promotion though or movment..Dallas lost so much with the hub closure it is not even funny. Hot blooded folks form the southeast. they are supposed to be calm overthere.

[Enough]

Originally Posted by pretzel_man

I needed emergency help as you described a couple of times over the last few years. It took a few more minutes than in the past, but TSG still was able to help me. Not quite as convenient as before, but still okay.

I also noticed that since using TSG generally now takes more steps, I need to plan a little better. Again, an inconvenieces, but not a problem

I think UPS reduced something like $50M in TSG cost since the cost cutting measures came into place.

I'm a management person and a shareholder too. The reduced cost is worth the inconvenience.

P-Man

P-Man,
You endorse a double standard. Management thinks it helps the bottom line by getting rid of excess technicians and admins.

You fail to recognize the overload of management who still dont even have assignments due to the consolidations. This excess of management in many districts, costs the company much more money than the few techs and admins you are getting rid of.

The truth is management wants to point the finger at anyone they can, so they can justify their jobs by falsely axing some tech or admin. Who will be covering the permanent admin jobs or a tech when needed? The supervisors who make more money. How does that save money by replacing a lower paid person with a higher paid person? It doesnt, it just saves a job for the brotherhood of management. Many of the techs affected have more years of service than most of the newer supervisors. They worked their way up and management picks on us because they can. Techs are shareholders too, except we had to pay for ours.

As a shareholder I think the excess of management should be cut. How would that feel after devoting 10-15 years of your life here?

Do unto others.......

[pretzel_man]

Originally Posted by Enough

P-Man,
You endorse a double standard. Management thinks it helps the bottom line by getting rid of excess technicians and admins.

You fail to recognize the overload of management who still dont even have assignments due to the consolidations. This excess of management in many districts, costs the company much more money than the few techs and admins you are getting rid of.

The truth is management wants to point the finger at anyone they can, so they can justify their jobs by falsely axing some tech or admin. Who will be covering the permanent admin jobs or a tech when needed? The supervisors who make more money. How does that save money by replacing a lower paid person with a higher paid person? It doesnt, it just saves a job for the brotherhood of management. Many of the techs affected have more years of service than most of the newer supervisors. They worked their way up and management picks on us because they can. Techs are shareholders too, except we had to pay for ours.

As a shareholder I think the excess of management should be cut. How would that feel after devoting 10-15 years of your life here?

Do unto others.......

There are 1400 excess management people right now. In general somewhere around 3000 leave each year (due to retirement, job change, etc.) If things go as they have in the past, it will take about a year or less to reduce the excess management through attrition.

The same was NOT true of TSG. There were more excess than attrition would reduce. Some were reassigned, some left voluntarily, some were cut.

I'm glad the management committee felt that we should let attrition handle the excess management. I think that in general management has sacrificed over the years (lack of stock growth, reduced raises, increased workload, etc.)

Of course, there are others in management who would be glad if we just lopped of the poorest performing management people and cut the excess immediately.

Sounds like your beliefs are closer to theirs than mine.

P-Man

[ImpactedTSG]

Originally Posted by swtechie

FLTSG,

I agree with you. Browntech99 is a joke. ignorant at best if not an embarassment to all of us. go away...

Getting back on the subject of cuts. It is the same everywhere. it sounds same in the north, south and here in the west. our leader (Cigar Man) chopped about 4 out of 10 techs the past few years.. hardly any promotion though or movment..Dallas lost so much with the hub closure it is not even funny. Hot blooded folks form the southeast. they are supposed to be calm overthere.

This post and the previous few all come from a newly registered members and all follow the same format. I think Cheryl needs to check the ip addresses to see if they are coming from the same person.

[over9five]

Originally Posted by ImpactedTSG

This post and the previous few all come from a newly registered members and all follow the same format. I think Cheryl needs to check the ip addresses to see if they are coming from the same person.

Good call, Impacted.

Swtechie, Dric, FLTSG, Jyounes, and Nedroc all share an IP. (Of course, they could be several different people sharing a computer).

[ImpactedTSG]

Originally Posted by over9five

Good call, Impacted.

Swtechie, Dric, FLTSG, Jyounes, and Nedroc all share an IP. (Of course, they could be several different people sharing a computer).

Based on the writing style, I would say they are all the same person. It must suck to have to go to an online message board and have conversations with yourself.

[fastgeorge]

years ago I was proud doing a good tsg job.
I felt contributing to the success of the company.
Now it feels like being obsolete, replaceable.
Sooner or later (this year or next year) I am written obsolete.

I think our marketing was not good enough.
We lived in the dreamland and thought of ourselfs to be competent.
But what did others see?
Sitting around. Rebooting sometimes. Dedusting. Changing keyboards.
That things we did, that really counted, could not be seen or not be
grasped by those that now evaluate our future in the company.

Trainig a tech takes 3 weeks. Some more to do his A+.
Then you have a dedusting, rebooting clerk. But not more is needed or wanted.

I do have a little example for you:
Inside HDFS Reporting, right column GENERAL you can generate a report of
the top 30 SOSS makers. It has been noticed, that amongst those top callers
are also TSG. And TSG should not make SOSS for themselfs. That should now be
handled by management. With action plans. As that would be false statistics.
But if you had a closer look at this report, then you would see that almost all
that soss the tsg tech had written himself he did not generate himself, but he
did write something repair or obsolete and the system generated that soss in
his name. But it looks like, that nobody did notice that, yet.

I hope, sooner or later, that our work we do is looked at. If not, then good
by and good night.

[nedroc]

FastGeorge,
It used to be good, Ultimately the group was pretty fat and we did what we want. Most poeple in this company did not know much of what was going on and how to react when it is a technology issue. It is still these days as well but people are getting better...

[txsalesrep]

As I am not TSG I cannot know the full impact the cost cuts will have on that group. What I do know is that this is getting more and more widespread. We recently lost a Tech that had been with UPS for 9 years and, as far as I know he was not offered a chance to go anywhere. Our Director and the TSG Manager told him Friday that he was being cut to "reduce cost". We still have two Tech that have been here longer but they do not know as much as the person that was let go. As a result I am having to do more and more tech support for my customers instead of making sales. I understand cut backs but we need to draw the line somewhere. When did it become better to have sales reps stop making sales in order to support TSG?