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07-09-2008, 08:36 AM
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#1 | | Anonymous |  UPS callcenters
Hi all,
Do UPS have an offshore outsourcers for their callcenters(specially for french users)?
thanks. | |
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07-09-2008, 05:30 PM
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#2 | | Shankman
Join Date: Jan 2008
Posts: 2,700
Rep Power: 3814 | Re: UPS callcenters
ohhh hmm i honestly dont know the answer.....id say wed have most major languages covered in the call centers | 
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07-10-2008, 08:49 AM
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#3 | | Senior Member
Join Date: Jun 2006 Location: in a box, under a bridge
Posts: 2,458
Rep Power: 13435 | Re: UPS callcenters
They are equipped to deal misinformation in all languages. | |
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07-10-2008, 12:17 PM
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#4 | | pitch and toss
Join Date: Jun 2006 Location: England
Posts: 43
Rep Power: 691 | Re: UPS callcenters
Think the call centre for France not in Dublin Ireland. | |
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07-12-2008, 04:01 AM
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#5 | | uk man in brown
Join Date: Feb 2008 Location: oxfordshire
Posts: 2
Rep Power: 0 | Re: UPS callcenters
Proberly in India ! | |
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07-13-2008, 06:45 PM
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#6 | | Junior Member
Join Date: Jun 2008
Posts: 19
Rep Power: 0 | Re: UPS callcenters
The Call Center for Canada is in New Brunswick. They handle both the French and English calls. | |
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07-28-2008, 01:21 PM
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#7 | | Junior Member
Join Date: Jan 2008 Location: Italia
Posts: 14
Rep Power: 0 | Re: UPS callcenters
The Call Center for Italy is in Vimodrone (near Milano ) and it's full of very beautiful girls  not like in my center  | |
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07-30-2008, 05:41 AM
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#8 | | Member
Join Date: Mar 2005 Location: the Netherlands
Posts: 46
Rep Power: 24 | Re: UPS callcenters
For the Netherlands and Belgium CSTC is in Ireland, don`t know for France... | |
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07-30-2008, 05:57 PM
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#9 | | Junior Member
Join Date: Jul 2008 Location: middle of the USA
Posts: 13
Rep Power: 0 | Re: UPS callcenters
Does UPS sub contract out call centers for their inbound calls? If not doe they have inbound call centers in the US? | |
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07-30-2008, 07:40 PM
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#10 | | ModSta in Training
Join Date: Dec 2006 Location: Atlanta - Innoplex
Posts: 4,458
Rep Power: 9523 | Re: UPS callcenters
Quote:
Originally Posted by HAPPYDAYS  Does UPS sub contract out call centers for their inbound calls? If not doe they have inbound call centers in the US? | There are 10 UPS CSC operations in the US for all calls originating in the US. Fairly well distributed geographically.
__________________ Pay no attention to what people say...observe their actions and above all else remember, "It is what it is".  Its a fascinating story, but as the Ferangi say, "A good lie is easier to believe than the truth." | |
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08-05-2008, 05:44 PM
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#11 | | dublinbrown
Join Date: Aug 2006 Location: dublin ireland
Posts: 116
Rep Power: 279 | Re: UPS callcenters
as far as i am aware the french call center is still in dublin....  | |
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11-04-2008, 05:30 PM
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#12 | | Senior Member
Join Date: Feb 2008
Posts: 259
Rep Power: 4380 | Re: UPS callcenters
Quote:
Originally Posted by HAPPYDAYS Does UPS sub contract out call centers for their inbound calls? If not doe they have inbound call centers in the US? | While they are in the United States, most are contracted out. I believe there are 3 or four different companies that UPS works with. There is generally a UPSer in charge at each site for performance and quality assurance. | |
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11-07-2008, 05:10 AM
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#13 | | Nightcrawler
Join Date: Oct 2006 Location: North East
Posts: 1,036
Rep Power: 2803 | Re: UPS callcenters
Quote:
Originally Posted by Big Babooba They are equipped to deal misinformation in all languages. |  Isn't that the truth. Our call centers suck. Always giving customers misinformation.
__________________
If you pick up a starving dog and make him prosperous, he will not bite you. This is the principal difference between a dog and a man. Mark Twain
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11-07-2008, 08:34 AM
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#14 | | "Be Clear "
Join Date: Oct 2008 Location: Missouri
Posts: 4
Rep Power: 0 | Re: UPS callcenters
I am in a call center for SCS. And yes this is true. The reason is we get new information everyday every hour every minute. Also the phone numbers that are given are all attached incorrectly so most of the time we transfering everyone everywhere. OMG I dodnt even know where to begin. We get call from Small package all day long when we cant help because we dont have the same system as small pack so we end up send cust back to small pack. truth be told bigbrother dosent really know what we do. Just what they tell us. There is not enough time or space for me to shed light on this issue....moving on. | |
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11-09-2008, 09:03 PM
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#15 | | Junior Member
Join Date: Sep 2008 Location: in midwest
Posts: 6
Rep Power: 0 | Re: UPS callcenters
And then, when things get really bad for a customer, the calls end up in the district. Now, we are not supposed to have the staff to handle the calls, but, magically things get done on a local level. I realize we save money as a company by consolidating and sometimes contracting. BUTTTT, in the long run, by time folks get back to the district, they are not very happy! | |
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