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Industry News

Canada Ends Door-to-Door Postal Delivery: A Lesson for the USPS? – Motley Fool

Did you hear the one about the U.S. Postal Service wanting to stop delivering mail on Saturdays? Actually, that’s nothing. Up in Canada, the postal service says it’s planning to quit delivering mail … period.

Or at least, delivering it door-to-door.

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Industry News UPS News

Did UPS and FedEx Get a Bum Rap for Holiday Delays? – Forbes

It was the carriers who suffered the brunt of the criticism, but many of the tardy deliveries weren’t their fault, according to Jerry Hempstead, who spent decades as an executive with DHL and Airborne Express, and now heads up his own firm, Hempstead Consulting. He blamed the severe snowstorm that struck large portions of the South and East, including UPS’s hub in Louisville, KY and FedEx’s in Memphis, Tenn., for much of the delay.

There’s a limit to how many extra people and equipment can be crammed into the system. The problem, said Hempstead, is that many e-tailers are unrealistic about the ability of carriers to fulfill delivery commitments, especially when a large part of the country is paralyzed by a storm. The big online merchants have access to detailed information about conditions in various regions, and could inform consumers that certain areas will be subject to delays — just as UPS and FedEx make exceptions in cases of bad weather. But competition among sellers is so fierce that no one wants to lose prospective buyers by telling them the truth.

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Industry News

NYC sues FedEx for illegally shipping cigarettes to homes – Reuters

New York City has sued FedEx Corp, accusing it of illegally delivering millions of contraband cigarettes to people’s homes and seeking $52 million in fines and unpaid taxes.

The lawsuit, filed in U.S. District Court in Manhattan, marks one of the last acts by the administration of Mayor Michael Bloomberg, whose more than decade-old campaign to ban smoking in various public and private places has been credited with saving thousands of lives and become a blueprint for other cities.

FedEx allegedly did so despite, and even while negotiating, a February 2006 agreement with New York State’s then attorney general, Eliot Spitzer, to stop such deliveries in the state, an agreement later expanded to cover deliveries throughout the country.

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Industry News

An Unlikely Star of the Holiday-Shipping Season: The U.S. Postal Service

There was a lot of post-Christmas discussion about how UPS (UPS) fumbled its last-minute holiday deliveries, and FedEx (FDX) apologized for some late-arriving packages, too. What went largely unmentioned, however, was that the stellar performance of the U.S. Postal Service.

The government-run competitor was swamped with parcels just like UPS and FedEx were, with holiday package volume 19 percent higher than the same period late year. But there were no widespread complaints about tardy deliveries by USPS.

The postal service attributes its success to meticulous planning. The agency says it noticed “higher than expected volume” in packages in early December and made adjustments to avoid delays, delivering packages on the three Sundays before Christmas in its busiest markets.

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Industry News UPS News

O’Toole demands refunds for N.J. customers whose Christmas packages were delayed – NJ.com

It’s not enough that Amazon has promised customers impacted by late deliveries from United Parcel Service and FedEX $20 gift cards and refunds on shipping charges, said State Sen. Kevin O’Toole (R-Bergen).

This morning the senator sent letters to the New Jersey Division of Consumer Affairs, FedEx and UPS explaining why he thinks each of the carriers should step up to refund shipping charges on packages that were unexpectedly delayed ahead of Christmas.