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Industry News UPS News

UPS driver: ‘Worst Christmas ever’ for delivery – USA Today

Social media exploded on Christmas with complaints about UPS and FedEx from customers furious about empty spots under their trees.

Most complaints were directed at UPS, which issued statements on Christmas Eve and again on Christmas Day acknowledging that the company was overwhelmed by unexpected volume and some packages were delayed until after the holiday.

“This has been the worst Christmas ever,” said Larry Ledet, 55, of Houston, who has been a UPS driver for 27 years. He made 337 stops and delivered 505 packages Monday.

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Industry News UPS News

Tech At UPS, FedEx Focuses On Humans – Yahoo

While Amazon.com (AMZN) got a lot of press this month talking up future delivery by drones — and FedEx makes some fun of that — FedEx and United Parcel Service are trucking ahead with ways to optimize human drivers.

Both UPS and FedEx are gung-ho on improving processes via automation and data crunching. A big chunk of it is about streamlining the delivery path so drivers can do more per minute and mile. They’re also exploring electric trucks and other alternative-fuel vehicles.

Humans remain integral to the shipping business, but analyst Becker points out that UPS and FedEx are “far more automated” than they once were and are delivering “more packages with fewer people” per package.

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Industry News UPS News

Santa’s sleigh delayed after snags at UPS, FedEx – Yahoo

Santa’s sleigh didn’t make it in time for Christmas for some this year due to shipping problems at UPS and FedEx.

The delays were blamed on poor weather earlier this week in parts of the country as well as overloaded systems. The holiday shopping period this year was shorter than usual, more buying was done online and Americans’ tendency to wait until the last possible second to shop probably didn’t help either.

While some customers may get money back, they might think twice about ordering online next year.

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Industry News

U.S. Postal Service Wins 6 Percent Increase to Cover Loss – Bloomberg

The U.S. Postal Service’s regulator approved price increases on most mail by 6 percent, a step the service’s board called a “last resort” forced by Congress’s failure to pass postal legislation.

A first-class stamp will cost 49 cents, up from 46 cents, starting Jan. 26. Increases will apply to most magazines, bills and advertising mail. The increases of 4.3 percent approved today are on top of increases of 1.7 percent, an amount equal to inflation, approved last month.

The increase isn’t intended to be permanent. It’s designed to boost revenue at the postal service by $1.8 billion a year to make up for revenue lost during the economic downturn in 2008 and 2009, according to the order released today by the Postal Regulatory Commission.

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Industry News

Amazon’s Drones Set to Take Out UPS, FedEx – The Street

Amazon (AMZN_) has disrupted countless industries: retail, cloud computing, music, movies and so much more. Now, it’s onto its latest venture: disrupt shipping.

In what is an attempt to disrupt the businesses of UPS and FedEx, Amazon CEO Jeff Bezos unveiled Amazon PrimeAir on 60 Minutes Sunday, Amazon’s new drone delivery service, which it hopes will allow it to get packages into the hands of customers in 30 minutes or less.

“I know this looks like science fiction,” Bezos said during the interview, while unveiling the automated delivery drones. “It’s not.”